WHO WE ARE
GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Green Shield Canada (GS) is no longer just a traditional health and dental benefits provider. We’re growing more different…and that’s a good thing!
With a starting point as Canada’s fourth largest health benefits provider, GS manages and administers benefit plan programs for nearly four million plan participants nation-wide. As a not-for-profit social enterprise, we are driven by our Purpose: to make it easier for people to live their healthiest lives. And we’re fully committed to the talented team of employees who delight our clients and set our organization apart as an industry leader.
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.
At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
THE ROLE IN A NUTSHELL
Base Salary: CAD $59,688.00 - 91,109.00
- Liaise with various internal and external stakeholders including IT, Sales, Implementation, Clients and Partners to manage electronic enrolment process of new plan members and maintanence for existing clients.
- Handles change management associated with converting manual enrolment clients to electronic enrolment upon request.
- Partners with internal and external stakeholders to investigate and resolve issues impacting enrolment, enrolment file layouts, and other system related initiatiaves.
- Performs data analysis on enrolment activity and creates reports as required.
- Contributes to system and process reviews supporting continuous improvement.
- Supports other internal teams as required by acting as the enrolment subject matter expert.
- May provide back up support to Business Analysts if required.
WHY GS IS A GREAT PLACE TO WORK
With all our cutting edge solutions, there’s never a dull moment. Our approach to offering and managing health benefits is always forward-thinking, from the promotion of digital mental health therapies (such as Inkblot) to predictive modelling of claims data insights, and the use of AI in our industry-leading Claim Watch™ fraud detection and prevention strategy.
We invest in our employees. As we grow, so do our employees. We offer training and professional development to ensure employees excel and are well positioned for career advancement within GS. We encourage our team to continue their education – and we help fund it.
You’re part of something bigger. As a social enterprise, we re-invest our profits to support local communities and advocate to make it easier for Canadians to live their healthiest lives. Our employees – and customers – benefit from knowing they are contributing to enhancing the common good.
We are also proud to have been selected by Waterstone Human Capital as one of Canada’s Most Admired Corporate Cultures™. This award confirms GS’s longstanding reputation as a company that respects and engages its employees – one that provides an excellent working environment and offers challenges and career growth.
We don’t stop there. Check out these other perks:
Generous time off (including vacation, holiday shut-down between Christmas and New Years, and having your birthday off) Full and flexible benefits on day one (it is our business after all) Convenient commute accessibility (…if we ever commute again!)
WHO WE'RE LOOKING FOR
- Bilingualism (French/English)
- University Degree or College Diploma or related work experience.
- Resourceful and able to work through challenges.
- Experience working with complex data relationships and structure.
- Superior organizational and time management skills, with flexibility, adaptability, and the ability to prioritize tasks and responsibilities.
- Excellent communication skills – both verbal and written.
- Effective in developing relationships and contributing to team performance in a highly collaborative environment.
- Accountable and team-oriented – able to work well independently while contributing to and supporting team goals and deadlines.
- Expert level skills in Excel; proficiency in Word, Power Point, SAP Business Objects, and other Data Base Utilities & Query Tools.
NICE TO HAVE
- Knowledge of life and disability benefits
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
