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Added 2 hours ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Ensures defective or damaged merchandise is properly identified and transferred to the claims room in accordance with procedures.
Added 3 hours ago
W
(CAN) Overnight Lead Department Manager
Walmart
Kamloops, BC
- Full-time
Ensures defective or damaged merchandise is properly identified and transferred to the claims room in accordance with procedures.
Added 5 hours ago
W
(CAN) Customer Service Desk Associate
Walmart
Kelowna, BC
- Part-time
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Added 8 hours ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
Kelowna, BC
- Full-time
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Added 10 hours ago
S
Bilingual Relocation Advisor 1 (French/English)
Sirva
Ottawa, ON
- $21.63 CAD / hour
Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves
Added 13 hours ago
CR
Pharmacy Manager / Licensee - Community Pharmacy Pharmacy Manager / Licensee - Community Pharmacy
Castleridge Rx Pharmacy
Calgary, AB
- Full-time
Build a respectful team environment where staff can ask questions, raise concerns, and contribute to improvements.
Added 14 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Regina, SK
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 14 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Kamloops, BC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 14 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
New Westminster, BC
- Full-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 14 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Kamloops, BC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 15 hours ago
CF
Building Operator I (Retail)
Cadillac Fairview
Richmond, BC
- Full-time
Secure CF property against loss due to theft, fire, liability claims and prosecutions resulting from operations by ensuring all health, safety and security procedures are adhered to and…
Added 16 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
New Westminster, BC
- Part-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 16 hours ago
W
(CAN) Consumables Associate
Walmart
Regina, SK
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 17 hours ago
LH
Care Coordinator
Lifemark Health Group
Meadow Lake, SK
- Part-time
Collect payment at time of service and maintain accurate insurance claims to third party funders
Added 17 hours ago
LH
Care Coordinator
Lifemark Health Group
Halifax, NS
- Part-time
Collect payments at time of service and submit insurance claims to third-party funders
Added 19 hours ago
W
(CAN) Health and Beauty Team Associate
Walmart
Powell River, BC
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 19 hours ago
W
(CAN) Préposé aux livraisons directes à la succursale
Walmart
Shawinigan, QC
- Full-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 20 hours ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Powell River, BC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 20 hours ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Montreal, QC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 20 hours ago
WC
(CAN) Réclamations
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Position Summary...The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and…
Added 20 hours ago
WC
(CAN) Préposé aux livraisons directes à la succursale
Walmart Canada
Shawinigan, QC
- Full-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 20 hours ago
Human Resources Administrator
Bayshore
Thunder Bay, ON
Support the management of workers’ compensation claims.
Added 20 hours ago
W
(CAN) Réclamations
Walmart
Sainte-Agathe-des-Monts, QC
- Full-time
The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in…
Added 21 hours ago
W
(CAN) Associé, produits consommables
Walmart
Quebec, QC
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 1 day ago
J
Commercial Lines Account Executive
JobsMedia.io
Toronto, ON
- Full-time
Relationship Management: Negotiate coverages and rates with underwriters, conduct renewal reviews, and collaborate with the claims department during negotiations.

Green Shield Canada

INVESTIGATIVE ANALYST (CONTRACT)

Calgary, AB, Canada
Toronto, ON, Canada
Windsor, ON, Canada

Base Salary: CAD $59,688.00 - 91,109.00

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Job details

Pay: Base Salary: CAD $59,688.00 - 91,109.00
Experience: Minimum of 5 years’ experience in audit and fraud detection, health care benefit administration and/or in conducting investigations.
Posting language: English
Posted: Nov 4, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Investigation and Analysis

Support the delivery and evolution of the Claim Watch program, including identification and leading of complex and high‑risk investigations.
Leverage reporting and AI technology to identify, research, and analyze abuse, misuse, and fraudulent claims activity with a focus on emerging patterns and systemic risk.
Conduct complex interviews with providers and plan members and exercise independent judgment in ambiguous or precedent‑setting situations.
Analyze utilization trends and develop provider and plan member profiling criteria to support preventative and detective fraud controls, using reporting and AI tooling.
Identify and recommend cost‑containment and risk‑mitigation opportunities, including automation and control enhancements.
Develop and implement preventative fraud measures and support audit, compliance, and enterprise risk activities.
Collaborate across departments and with external stakeholders, including providers, associations, and law enforcement.
Produce executive-level reporting and analytics that translate complex investigative findings, emerging risks, and fraud trends into actionable business insights and strategic recommendations for leadership and clients.
Provide mentorship and guidance to investigative staff and contribute to continuous improvement of investigative practices.
Contribute to and analyze the development of investigative reporting requirements, dashboards, and performance metrics, identifying opportunities to improve visibility into fraud, abuse, misuse, operational effectiveness, and emerging risks.
Provide training and mentoring to peers and team members.
Support the client/partner specific Claim Watch governance framework.

WHO WE'RE LOOKING FOR

Minimum of 5 years’ experience in audit and fraud detection, health care benefit administration and/or in conducting investigations.
Demonstrated ability to exercise independent judgment and make defensible decisions in complex investigative scenarios.
Working knowledge with AI technology.
Exceptional analytical and critical-thinking skills with demonstrated ability to synthesize large and complex data sets, identify emerging patterns, assess risk, and translate findings into strategic recommendations.
Experience contributing to preventative fraud strategies, automation, or intelligent audit approaches (asset).
Demonstrated leadership, mentorship, and ability to influence outcomes across teams without direct authority.
Demonstrated commitment to continuous learning and professional development, with a strong curiosity for emerging technologies, fraud schemes, industry trends, data analytics, and investigative methodologies.
University degree or college diploma in business or related discipline required.
Strong interpersonal skills and the ability to communicate to all levels of internal and external customers both orally and written.
Understanding of group Health & Dental administration.
Excellent customer service with a drive to deliver exceptional service.
Demonstrated capability to meet objectives and milestones when working independently and on project teams.
Highly organized and able to balance multiple tasks in a fast-paced environment.
Working knowledge of relevant federal and provincial legislation, regulations and the judiciary system (Including but not limited to: PIPEDA, Regulated Health Professions Act, Privacy Act) would be an asset.
Proficiency with Microsoft Office tools, including Access, Excel, Word, and other business applications and reporting tools.
Experience using Business Intelligence (BI) and Data Visualization platforms.
Ability to travel within Canada.

WHAT WE OFFER

Base Salary: CAD $59,688.00 - 91,109.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

The analyst will lead complex investigations into fraudulent claims using AI and reporting tools to identify systemic risks. They will also collaborate with stakeholders to develop preventative fraud measures and provide executive-level reporting on investigative findings.

Requirements

Candidates must have at least 5 years of experience in audit, fraud detection, or health care benefit administration. A university degree or college diploma in business or a related discipline is required, along with proficiency in data analysis and investigative methodologies.

Skills

Fraud detection
Audit
Data analysis
Investigative techniques
AI technology
Critical thinking
Reporting
Risk mitigation
Communication
Mentorship
Business intelligence
Data visualization
Health insurance administration
Project management
Compliance

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support

Visa sponsorship

Not detected in the job text

Keywords

Fraud detection
Audit
Health care
Insurance
AI
Data analytics
Claim Watch
Risk mitigation
Compliance
Business intelligence
Data visualization
Microsoft Office
Excel
Access
PIPEDA
Privacy Act
Regulated Health Professions Act
Investigation
Reporting
Strategic recommendations
Cost-containment
Mentorship
Non-profit
Health equity
Payvider model

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