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Added 4 mins ago
MA
Family Support Supervior
Mikisew Awasis Kisiwatsowin Society
Edmonton, AB
- Full-time
…of high-quality, culturally responsive, and family-centered services to Mikisew Cree First Nation children, youth, families, and communities. The position oversees program delivery, staff…
Added 4 mins ago
M
Manager, Strategic Partnership Development
Metrolinx
Toronto, ON
- Full-time
Analytical and negotiation skills and experience with vendor management to manage development and delivery of externally provided products and services.
Added 4 mins ago
MK
Youth Support Practitioner
Manitoba Keewatinowi Okimakanak
Mystery Lake, MB · Thompson, Manitoba
- Full-time
…youth-focused initiatives and strengthening access to community services and resources. The incumbent will report directly to the Boys and Girls Club Director of Programs and Community…
Added 4 mins ago
Investor Services Supervisor
HS Financial Technologies
Halifax, NS
An Investor Services Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by…
Added 4 mins ago
L&
Campaign Lead, Fundraising
Leukemia & Lymphoma Society of Canada
Montreal, QC
- Full-time
Working closely with the Campaign Director, the Lead contributes to identifying and engaging new prospects while focusing on the success of their assigned portfolio. Through high-touch…
Added 4 mins ago
TU
Director, Hospitality Services (Hospitality Services)
Trent University
Peterborough, ON
- $128,095 to $142,327 CAD / year
- Full-time
Reporting to the Associate Vice-President, Housing & Hospitality, the Director provides strategic leadership, operational oversight, and integrated management of contracted and…
Added 4 mins ago
SV
Director of The Program for Active Living
Schlegel Villages
Ottawa, ON
- Full-time
Role Description The Director of The Program for Active Living is a full-time, on-site role based in Ottawa, ON. This role is responsible for leading the development, coordination, and…
Added 19 mins ago
B
Director, Strategic Alignment & Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Support business case development, funding decisions, and benefits realization tracking.
Added 19 mins ago
H
Clinical Services Supervisor – Integrated Services
HealthCaringKW
Kitchener, ON
- Full-time
1. Support the Health Promotion & Community Programs Manager and Outreach Manager, as well as, the Director of Integrated Services, in promoting a team-based approach within and across the
Added 19 mins ago
Area Director
Active Start Child Care
Edmonton, AB
Reporting to senior leadership, the Area Director is responsible for the overall operational performance, quality, compliance and success of multiple Active Start childcare centres. You…
Added 19 mins ago
QP
Sales Assistant - 18 Month Contract
QuadReal Property Group
Vancouver, BC
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 34 mins ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
At the Trenton Cold Storage Group, our people keep the business moving. We’re looking for a Director of Human Resources who will act as a business partner, build strong relationships with…
Added 34 mins ago
ML
People and Culture Manager
Mainline Living
Kelowna, BC
- $100,000 to $120,000 CAD / year
- Full-time
Reporting directly to the Vice President of People & Business Services, you will oversee the People & Culture function across both Mainline Living and Traine Construction & Development,…
Added 34 mins ago
HH
Registered Nurse
Harrison Healthcare
Calgary, AB
- Part-time
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Added 34 mins ago
NB
CRM and Email Integrator
National Bank of Canada
Montreal, QC
- Full-time
…large team of more than 45 colleagues and report to the Senior Director of Campaigning. Our team stands out for its human and authentic management approach, promoting the fulfillment of…
Added 34 mins ago
AA
Chief Technology Officer
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- Full-time
An advanced XR development platform that uses virtual reality, mixed reality, motion capture, volumetric video, and agentic AI to create highly detailed, customized training scenarios for…
Added 34 mins ago
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Chief Backend Developer
National Bank of Canada
Montreal, QC
- Full-time
…team at National Bank means acting as an expert in the design, development, and evolution of strategic backend services in highly available cloud environments. This role gives you the…
Added 34 mins ago
Director, Product Marketing - Scotia Global Asset Management
Scotiabank
Toronto, ON
…objectives. Partner closely with Product Management, Product Development, Investment Communications & Product Experience, Product Analytics, Compliance, Digital teams and Global Marketing…
Added 34 mins ago
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Longueuil, QC
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…essentielles, du transport de passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 34 mins ago
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Administrator/General Manager/Executive Director
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Maple, ON · Sherwood Court
- Full-time
Added 34 mins ago
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Manager, Business Management & Optimization
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Toronto, ON
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Added 49 mins ago
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…you will support Métis, Indigenous and Inuit children’s early development and life outcomes by providing managerial oversight and guidance to the programs and program staff, ensuring that…
Added 49 mins ago
UO
Senior Advisor, Research Chairs
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Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Director, Strategic Services, the incumbent develops, manages and implements the institutional portfolio of Research Chairs Programs. Provides expert high-level advice to…
Added 49 mins ago
UH
Senior Financial Business Manager
University Health Network
Toronto, ON
- Full-time
…full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and…
Added 49 mins ago
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Senior Manager, Clinical Quality Assurance
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…as a strategic advantage across all stages of discovery and development for the lifecycle of the product to achieve product realization and to accelerate access to innovative therapies for…

Green Shield Canada

PHARMACY OPERATIONS MANAGER

Canada

Base Salary: CAD $94,406.00 - 142,069.00

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Job details

Pay: Base Salary: CAD $94,406.00 - 142,069.00
Experience: 2 to 5 years of people leadership experience
Posting language: English
Posted: Nov 2, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Management and oversight of the Pharmacy Operations Support Team including emerging centralized functions
Creating, documenting, optimizing workflows, SOP, training, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the Dispensary, Nursing, logistics, and OnePoints, Programs, Toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
Implementing and optimizing use of new software solutions (Phox, Kroll,Nexi, etc.) and leveraging new innovation of Botox BUD 9 days
Lead Pharmacy Operations transformation into a process-oriented operations.
Drive a culture of operational excellence and quality continuous improvement on the team with strict adherence to process standards and KPIs
Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
Functioning as a pharmacist in the dispensary as needed to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role

WHO WE'RE LOOKING FOR

A university degree in science or health-related field
Licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists considered strong asset
2 to 5 years of people leadership experience
Proven track record of operational efficiency, performance, and leading teams through change
2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations
Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends
Excellent analytical, listening, verbal and written communication skills.
Bilingual communication skills, English and French considered a valued asset.
Bachelor of Science, Pharmacy
Knowledge of medication, dosage measurement, pharmacy law and medical terminology
Strong knowledge of financial and operational aspects of pharmacy
Experience with pharmacy software Kroll is an asset
Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset

WHAT WE OFFER

Base Salary: CAD $94,406.00 - 142,069.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: On-site

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

The Pharmacy Operations Manager oversees the Pharmacy Operations Support Team, focusing on workflow optimization, SOP development, and operational efficiency. The role also involves managing personnel, implementing new software solutions, and functioning as a pharmacist in the dispensary as needed.

Requirements

Candidates must hold a university degree in a science or health-related field and possess 2 to 5 years of people leadership and pharmacy operations experience. A license as a registered Pharmacist in Ontario is considered a strong asset.

Skills

Pharmacy operations
People leadership
Operational efficiency
Process optimization
SOP development
Change management
Customer service
Regulatory compliance
Analytical skills
Communication skills
Medication knowledge
Pharmacy law
Medical terminology
Kroll software
Google Suite
Microsoft Office

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Operations
Biologics
Toxin Patients
SOP
Operational Excellence
KPI
Phox
Kroll
Nexi
Botox
Dispensary
Nursing
Logistics
Healthcare Operations
Prescription Drugs
Pharmacy Benefits
Regulatory Environment
Google Suite
Microsoft Excel
Microsoft Word
Microsoft Outlook
Patient Care
Clinical Quality
Continuous Improvement
Health Equity

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