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Added 2 mins ago
MA
Family Support Supervior
Mikisew Awasis Kisiwatsowin Society
Edmonton, AB
- Full-time
Support Executive Director in financial planning, budget development, monitoring, and expenditure management to ensure responsible use of resources, fiscal accountability, and alignment…
Added 17 mins ago
B
Director, Strategic Alignment & Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Prior software development experience with a strong understanding of technology delivery and application lifecycles.
Added 17 mins ago
H
Clinical Services Supervisor – Integrated Services
HealthCaringKW
Kitchener, ON
- Full-time
1. Support the Health Promotion & Community Programs Manager and Outreach Manager, as well as, the Director of Integrated Services, in promoting a team-based approach within and across the
Added 32 mins ago
AA
Chief Technology Officer
Ari Agency Executive Search & Digital Recruitment
Toronto, ON
- Full-time
Lead the engineering organization, including software development, architecture, infrastructure, DevOps, QA, technical support escalation, and AI-related engineering practices.
Added 32 mins ago
NB
Chief Backend Developer
National Bank of Canada
Montreal, QC
- Full-time
Within the Software engineering sector, you will be part of a multidisciplinary team that develops platforms and automation tools. Reporting to the Director of Cybersecurity, you will join…
Added 32 mins ago
PB
Director of SEO
Powered by search
Remote, Canada
- Full-time
- Remote
As Director of SEO, you will own the vision, performance, and revenue impact of the SEO department, spanning traditional organic search and AI search visibility.
Added 47 mins ago
Associate Quality Designer
Electronic Arts
Vancouver, BC
…that deliver high-quality experiences. You will report to the Development Director of the Quality Verification…
Added 47 mins ago
UO
Senior Advisor, Research Chairs
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
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Added 1 hour ago
Manager, Member Experience and Sales
Abilities Centre
Whitby, ON
Reporting to the Assistant Director, Business Operations, the Manager, Member Experience and Sales will support the Revenue Development Department in achieving its financial goals for…
Added 1 hour ago
PHARMACY OPERATIONS MANAGER
Green Shield Canada
Canada
Implementing and optimizing use of new software solutions (Phox, Kroll,Nexi, etc.) and leveraging new innovation of Botox BUD 9 days
Added 1 hour ago
TFT - Manager, Quality & Performance
Canadian Mental Health Association - Windsor Essex County
Windsor, ON
This role supports the Director as the organizational lead for the accreditation process, in collaboration with CMHA senior leadership, compliance with performance measures as identified in…
Added 1 hour ago
JC
Director of Engineering Process & Business Systems
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
The Director, Engineering Process & Business Systems is the functional leader accountable for the systems, processes, data, technology, and organizational capabilities that enable North…
Added 1 hour ago
UO
Senior Advisor, Research Chairs
University of Ottawa
Ottawa, ON
- Full-time
Reporting to the Director, Strategic Services, the incumbent develops, manages and implements the institutional portfolio of Research Chairs Programs. Provides expert high-level advice to…
Added 1 hour ago
I
Directeur de comptes, Développement des affaires
Intact
Calgary, AB
- Full-time
This is a permanent full time position reporting to the Business Development Director.
Added 1 hour ago
FG
Associate Director, Full-Stack Applications - Credit Module
Fitch Group
Toronto, ON
- $150,000 to $170,000 CAD / year
Join our fast‑growing Toronto hub, where we’re using AI to reshape global credit decisions and the software development lifecycle. Here you’ll help us modernize and reinvent our…
Added 1 hour ago
MF
Director, Citizen Development & Employee Technology Experience Pod Owner
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Toronto, ON · Greater Toronto Area, ON
- Other
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Added 1 hour ago
Coordinator, HR
Bayshore
Calgary, AB
Participate in or lead the Health and Safety Program as directed by the HRM/Area Director.
Added 1 hour ago
AC
Senior Manager, AI Solutions
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Toronto, ON · Dorval, QC
- Full-time
8+ years in machine learning, AI development, data science, or software engineering, including 5+ years managing people (hiring, performance, development), with experience leading through…
Added 2 hours ago
Water Treatment Plant Operator Class II
City of Quinte West
Quinte West, ON
…reports repair requirements to the Manager, the ORO and/or Director of Public Works and Environmental Services as the case may be, including recommendations and assist with the repair of…
Added 2 hours ago
MN
26-140 - Senior Director, Human Resources
Metis Nation British Columbia
Surrey, BC
- Full-time
The Senior Director, Human Resources (HR), is MNBC’s senior human resources executive, reporting to the Chief Operating Officer and working closely with the Chief Executive Officer and the…
Added 2 hours ago
IF
Director Marketing Technology Analytics & Digital Platforms
Intact FC
Montreal, QC
- Full-time
As the Director, Marketing Technology, Analytics and Digital Platforms, you will lead the development and implementation of Intact’s MarTech, Digital Platforms and Marketing Analytics…
Added 2 hours ago
MN
26-140 - Senior Director, Human Resources
Métis Nation British Columbia
Surrey, BC
- Full-time
The Senior Director, Human Resources (HR), is MNBC’s senior human resources executive, reporting to the Chief Operating Officer and working closely with the Chief Executive Officer and the…
Added 2 hours ago
Mechanical Engineer
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Canada
Reporting to the Director, Electric Power you will serve as a technical leader and collaborate with engineering disciplines, customers, subcontractors, utilities, and vendors to deliver…
Added 2 hours ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
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Reporting directly to the CEO, the Director of Demand Generation will own demand generation for Dispatch and Youreka, reshaping what marketing means for the company and our products. This…
Added 2 hours ago
UH
Clinical Research Coordinator III (Nurse - Phase 1)
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Toronto, ON
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Reports to: Director, Regulated Health Professionals

Green Shield Canada

PHARMACY OPERATIONS MANAGER

Canada

Base Salary: CAD $94,406.00 - 142,069.00

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Job details

Pay: Base Salary: CAD $94,406.00 - 142,069.00
Experience: 2 to 5 years of people leadership experience
Posting language: English
Posted: Nov 2, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Management and oversight of the Pharmacy Operations Support Team including emerging centralized functions
Creating, documenting, optimizing workflows, SOP, training, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the Dispensary, Nursing, logistics, and OnePoints, Programs, Toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
Implementing and optimizing use of new software solutions (Phox, Kroll,Nexi, etc.) and leveraging new innovation of Botox BUD 9 days
Lead Pharmacy Operations transformation into a process-oriented operations.
Drive a culture of operational excellence and quality continuous improvement on the team with strict adherence to process standards and KPIs
Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
Functioning as a pharmacist in the dispensary as needed to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role

WHO WE'RE LOOKING FOR

A university degree in science or health-related field
Licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists considered strong asset
2 to 5 years of people leadership experience
Proven track record of operational efficiency, performance, and leading teams through change
2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations
Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends
Excellent analytical, listening, verbal and written communication skills.
Bilingual communication skills, English and French considered a valued asset.
Bachelor of Science, Pharmacy
Knowledge of medication, dosage measurement, pharmacy law and medical terminology
Strong knowledge of financial and operational aspects of pharmacy
Experience with pharmacy software Kroll is an asset
Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset

WHAT WE OFFER

Base Salary: CAD $94,406.00 - 142,069.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: On-site

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

The Pharmacy Operations Manager oversees the Pharmacy Operations Support Team, focusing on workflow optimization, SOP development, and operational efficiency. The role also involves managing personnel, implementing new software solutions, and functioning as a pharmacist in the dispensary as needed.

Requirements

Candidates must hold a university degree in a science or health-related field and possess 2 to 5 years of people leadership and pharmacy operations experience. A license as a registered Pharmacist in Ontario is considered a strong asset.

Skills

Pharmacy operations
People leadership
Operational efficiency
Process optimization
SOP development
Change management
Customer service
Regulatory compliance
Analytical skills
Communication skills
Medication knowledge
Pharmacy law
Medical terminology
Kroll software
Google Suite
Microsoft Office

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Operations
Biologics
Toxin Patients
SOP
Operational Excellence
KPI
Phox
Kroll
Nexi
Botox
Dispensary
Nursing
Logistics
Healthcare Operations
Prescription Drugs
Pharmacy Benefits
Regulatory Environment
Google Suite
Microsoft Excel
Microsoft Word
Microsoft Outlook
Patient Care
Clinical Quality
Continuous Improvement
Health Equity

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