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Added 1 hour ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations works collaboratively with the bed allocator, patient registration clerk, the shift leads on the clinical units and the on-call leaders to effectively…
Added 1 hour ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
The RN demonstrates professional development and clinical competency, utilizes the nursing process to assess plan, implement and evaluate patient care, addresses health educational needs…
Added 1 hour ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Integrated Program, the successful applicant will be responsible for providing evidence based, comprehensive, safe, effective and ethical…
Added 3 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation, optimization, and governance of the EPIC system…
Added 3 hours ago
PH
Clinical Trials Nurse Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to the Clinical Trials Unit Manager (VCC), Operations Cancer Care Leader (CCSI, VICC, AC, and FVCC), or designate, the Clinical Trials Nurse Coordinator (CTNC) receives direction…
Added 3 hours ago
IH
Project Lead | Evaluation
Interior Health Authority
Kelowna, BC
- Part-time
Provides regular updates to the Manager, Health & Outreach, and supporting the Director, Community Prevention, as required, on implementation status and issues encountered in any project…
Added 3 hours ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is hiring a term-specific, full-time Manager, Clinical Operations who is passionate about making a difference in healthcare. This position is expected to continue until…
Added 4 hours ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Communications and Training, the Training Lead is an innovator, knowledge translator, facilitator and change agent responsible for developing and delivering…
Added 4 hours ago
PH
Clinical Research and Trials Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
For a specific trial or project, the Clinical Research and Trials Coordinator (CRTC) receives direction from the Qualified Investigator/Principal Investigator, Manager, or designate to…
Added 4 hours ago
TH
Regional Manager
The Headhunters Recruitment
AB · Edmonton, AB
- Full-time
The Regional Manager will be responsible for leading clinical teams, ensuring exceptional patient experience, and overseeing multi-site performance while remaining hands-on in daily clinic…
Added 4 hours ago
LM
Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
- Full-time
…well-established network, equipped with the human, technological, and clinical resources necessary for your…
Added 4 hours ago
FH
Licensed Practical Nurse, Full Scope - Surrey Memorial Hospital
Fraser Health
Surrey, BC
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 4 hours ago
FH
Licensed Practical Nurse, Full Scope - Surrey Memorial Hospital - Emergency Department
Fraser Health
Surrey, BC
- Full-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 4 hours ago
FH
Social Worker (MSW), Child & Adolescent Psychiatric Stabilization Unit (CAPSU), Adolescent Psychiatric Unit (APU)
Fraser Health
Surrey, BC
- Part-time
As a member of a multidisciplinary team, reporting to the Manager, Clinical Operations for day to day operations and the delivery of social work services, and accountable to the…
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Licensed Practical Nurse, Full Scope - Laurel Place
Fraser Health
Surrey, BC
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 5 hours ago
LM
Head of Department – Medical Biology Laboratory
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Quebec, QC
- Full-time
…Assistant Managers, the successful candidate will be a hands-on manager, present on the shop floor and involved in daily operations. They will thrive in a dynamic and constantly evolving…
Added 5 hours ago
FH
Licensed Practical Nurse, Full Scope - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $32.84 to $44.96 CAD / hour
- Full-time
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Added 5 hours ago
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Calgary, AB
The Operations team supports the overall mission and goals of Mayfair Diagnostics. Mayfair Diagnostics mission is to provide the highest quality of diagnostic services to our clients, in…
Added 5 hours ago
Logistics - Supervisor, Supply Chain
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Manages daily backorders and escalates critical issues to Manager / Director and clinical staff.
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Surrey, BC
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Added 6 hours ago
MM
Supply Chain Supervisor
Mohawk Medbuy Corporation
Kingston, ON
- $71,757 to $84,101 CAD / year
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General Manager
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Penetanguishene, ON
- Full-time
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Added 6 hours ago
TS
Nursing Manager
The Salvation Army in Canada
Calgary, AB
- Part-time
Reporting to the Executive Director, as a member of the Executive Team, the Nursing Manager is responsible for organization, development, and management of the nursing department, including…
Added 6 hours ago
TS
Registered Nurse-Agape Hospice
The Salvation Army in Canada
Calgary, AB
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Maintain accurate, timely, and complete clinical documentation using electronic health record systems and follow all documentation standards.

Green Shield Canada

PHARMACY OPERATIONS MANAGER

Canada

Base Salary: CAD $94,406.00 - 142,069.00

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Job details

Pay: Base Salary: CAD $94,406.00 - 142,069.00
Experience: 2 to 5 years of people leadership experience
Posting language: English
Posted: Nov 2, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Management and oversight of the Pharmacy Operations Support Team including emerging centralized functions
Creating, documenting, optimizing workflows, SOP, training, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the Dispensary, Nursing, logistics, and OnePoints, Programs, Toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
Implementing and optimizing use of new software solutions (Phox, Kroll,Nexi, etc.) and leveraging new innovation of Botox BUD 9 days
Lead Pharmacy Operations transformation into a process-oriented operations.
Drive a culture of operational excellence and quality continuous improvement on the team with strict adherence to process standards and KPIs
Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
Functioning as a pharmacist in the dispensary as needed to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role

WHO WE'RE LOOKING FOR

A university degree in science or health-related field
Licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists considered strong asset
2 to 5 years of people leadership experience
Proven track record of operational efficiency, performance, and leading teams through change
2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations
Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends
Excellent analytical, listening, verbal and written communication skills.
Bilingual communication skills, English and French considered a valued asset.
Bachelor of Science, Pharmacy
Knowledge of medication, dosage measurement, pharmacy law and medical terminology
Strong knowledge of financial and operational aspects of pharmacy
Experience with pharmacy software Kroll is an asset
Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset

WHAT WE OFFER

Base Salary: CAD $94,406.00 - 142,069.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: On-site

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

The Pharmacy Operations Manager oversees the Pharmacy Operations Support Team, focusing on workflow optimization, SOP development, and operational efficiency. The role also involves managing personnel, implementing new software solutions, and functioning as a pharmacist in the dispensary as needed.

Requirements

Candidates must hold a university degree in a science or health-related field and possess 2 to 5 years of people leadership and pharmacy operations experience. A license as a registered Pharmacist in Ontario is considered a strong asset.

Skills

Pharmacy operations
People leadership
Operational efficiency
Process optimization
SOP development
Change management
Customer service
Regulatory compliance
Analytical skills
Communication skills
Medication knowledge
Pharmacy law
Medical terminology
Kroll software
Google Suite
Microsoft Office

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Operations
Biologics
Toxin Patients
SOP
Operational Excellence
KPI
Phox
Kroll
Nexi
Botox
Dispensary
Nursing
Logistics
Healthcare Operations
Prescription Drugs
Pharmacy Benefits
Regulatory Environment
Google Suite
Microsoft Excel
Microsoft Word
Microsoft Outlook
Patient Care
Clinical Quality
Continuous Improvement
Health Equity

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