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Added 18 days ago
Early Learning and Child Care Program Manager
Grey County
Owen Sound, ON
The Early Learning & Child Care Program Manager leads the operation of the local early learning and child care sector within the Social Services Department. They will contribute to…
Added 18 days ago
Advanced System Technician
Eastlink
Summerside, PE · PE
Eastlink provides comprehensive in-house technical and safety training, mentoring, and ongoing development opportunities to ensure employees have the skills and support needed to succeed…
Added 18 days ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Markham, ON
…assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and…
Added 18 days ago
DB
Part Time Bridal Sales
David's Bridal
Calgary, AB
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 18 days ago
MANAGER
Boutique La Vie En Rose
Val-d'Or, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 18 days ago
WE
Community Relations Worker (CRW)
Windsor Essex Community Housing Corporation
Windsor, ON
- Up to $34.74 CAD / hour
Reports To: Senior Manager, Community Development & Engagement
Added 18 days ago
PROGRAM MANAGER - PSP
Green Shield Canada
Canada
patient enrollment, service delivery, and program performance monitoring.
Added 18 days ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Woodstock, NB
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 18 days ago
PA
NL Air Ambulance Operations Manager
PROVINCIAL AEROSPACE LTD
St. John's, NL
- Full-time
To support these critical missions, PAL Aerospace is seeking a NL Air Ambulance Operations Manager to join our team in St. John’s, NL.
Added 18 days ago
V
Talent Acquisition Specialist - Brampton, ON
Victaulic
Toronto, ON · Brampton, ON · Ontario - Toronto
- Full-time
Strong direct sourcing and talent pipeline development skills, including experience using LinkedIn and other sourcing channels.
Added 18 days ago
SP
Psychologist I
SURREY PLACE
ON
- Full-time
…Exemplary Standing by Accreditation Canada through the healthcare…
Added 18 days ago
SP
Psychologist II
SURREY PLACE
ON
- Full-time
…Exemplary Standing by Accreditation Canada through the healthcare…
Added 18 days ago
Senior Product Manager
Ambyint
Calgary, AB
As a Product Manager, you own product outcomes across the products and initiatives you take on. You decide what we build and why, ship it with your squad, and prove it made a difference for…
Added 18 days ago
MW
Sous Chef (Albreda Lodge Winter 2026-2027)
Mike Wiegele Helicopter Skiing
BC · MWHS
- Full-time
Maintain kitchen equipment and supplies inventory, recommend to manager when additional equipment is needed, check functioning and carry out maintenance as required.
Added 18 days ago
BE
Delivery Driver (G Class)
Battlefield Equipment Rentals
Cambridge, ON
- Full-time
Inspect loads and equipment during deliveries and report any damages or issues to the manager promptly.
Added 18 days ago
BE
Delivery Driver (G Class)
Battlefield Equipment Rentals
Brantford, ON
- Full-time
Inspect loads and equipment during deliveries and report any damages or issues to the manager promptly.
Added 18 days ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Montreal, QC · Quebec, QC
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 18 days ago
T
Senior Compliance Business Oversight Analyst (5589)
TD
Toronto, ON
- Full-time
…closely with the business and internal stakeholders in the development, communication, implementation and ongoing maintenance of policies and procedures to promote compliance with such…
Added 18 days ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 days ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 days ago
PI
Plant Manager
Prelco Inc
Belleville, ON
- $100,000 to $150,000 CAD / year
- Full-time
Prelco is looking for a Plant Manager who is willing to take on the challenge of bringing the operations of our window and door solutions in the transportation industries to their full…
Added 18 days ago
M
Sr. HR Enablement Specialist
McKesson
Mississauga, ON
- Full-time
Enable key HR sessions (e.g., Talent Review Process, Performance & Development, organization design reviews) by preparing insight‑driven pre‑reads, contributing actively to discussions, and…
Added 18 days ago
TS
Social Services Manager I - NU
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Full-time
The role is a front-line management position which is focused on overseeing Social Services program(s) as well as carrying a certain caseload and/ or assisting the leadership team in…
Added 18 days ago
C
Branch Assistant
CIBC
Guelph, ON · Waterloo, ON
- Full-time
…Branch Assistant, you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service…
Added 18 days ago
C
Sales Manager, Strategic
Clio
Toronto, ON
- Full-time
We're looking for a Sales Manager to lead our growing Strategic (SMB) Account Executive team. You'll coach and empower your AEs to help prospective law firms discover the value of Clio's…

Green Shield Canada

PROGRAM MANAGER - PSP

Canada

Base Salary: CAD $94,406.00 - 142,069.00

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Job details

Pay: Base Salary: CAD $94,406.00 - 142,069.00
Posting language: English
Posted: Oct 16, 2026

Original job description

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

Design, implement, and oversee patient programs tailored to client and patient needs, ensuring alignment with strategic goals and KPIs.
Develop and implement governance principles, issue escalation processes, and corrective action plans to optimize program performance.
Foster and maintain strong relationships with clients, healthcare providers, and stakeholders to ensure collaboration and program success.
Oversee daily operations, including patient enrollment, service delivery, and program performance monitoring.
Analyze KPIs to identify opportunities for process improvements and ensure programs meet or exceed targets.
Recruit, train, and manage program staff, providing feedback, support, and development opportunities to maintain high service standards.
Serve as the primary contact for clients, addressing inquiries, ensuring satisfaction, and maintaining transparent communication.
Participate in regular client meetings to review progress, discuss strategic, compliance, and operational updates, and identify areas for improvement.
Build and maintain relationships with PSP vendors, prescribers, and other stakeholders, ensuring program alignment and satisfaction.
Collaborate with Pharmacy Services to oversee product distribution per client criteria, ensuring shipment coordination and inventory reconciliation.
Support Reimbursement Services teams managing reimbursement navigation, financial assistance, and coverage renewals.
Monitor clinical KPIs, manage escalations, and support clinical visits and patient education initiatives, ensuring adherence to touchpoint schedules.
Manage program budgets, ensuring cost-effective use of resources to meet financial and operational goals.
Propose and implement solutions to enhance program efficiency and value.

WHO WE'RE LOOKING FOR

BSc in Healthcare, Business Administration, or a related field (Master’s preferred)
Experience in patient support or healthcare program management with a focus on operational excellence and stakeholder collaboration
5-10 years of specialty pharmacy or patient support program experience
Strong understanding patient support services, specialty pharmacy operations, and reimbursement processes
Leadership and Project Management;
Communication and Interpersonal Skills;
Analytical reporting; Operational Efficiency and Excellence
Governance and Compliance; Resource Management

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Design, implement, and oversee patient support programs, managing operations, staff, budgets, client relationships, and performance against KPIs. Coordinate with pharmacy and reimbursement teams, vendors, prescribers, and healthcare stakeholders to ensure effective service delivery, compliance, and continuous improvement.

Requirements

A bachelor’s degree in healthcare, business administration, or a related field is required, with a master’s degree preferred. Candidates should have 5–10 years of specialty pharmacy or patient support program experience, strong knowledge of patient support services and reimbursement processes, and demonstrated leadership, project management, communication, analytical, and operational skills.

Skills

Program Management
Patient Support Programs
Specialty Pharmacy Operations
Stakeholder Collaboration
Leadership
Project Management
Communication
Analytical Reporting
Operational Excellence
Governance
Compliance
Resource Management
Reimbursement Processes
Budget Management
KPI Monitoring
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Programs
Specialty Pharmacy
Patient Enrollment
Service Delivery
Program Governance
Issue Escalation
Corrective Action Plans
Key Performance Indicators
Client Relationships
Healthcare Providers
Stakeholder Collaboration
Pharmacy Services
Product Distribution
Inventory Reconciliation
Reimbursement Navigation
Financial Assistance
Coverage Renewals
Clinical KPIs
Patient Education
Program Budgets
Operational Excellence
Compliance
Process Improvement
Staff Recruitment
Staff Training
Project Management

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