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Added 10 mins ago
S
Software Developer Intern (May 2027 12 Months)
SOTI
Mississauga, ON
- Full-time
As an intern at SOTI you will be involved in the design/development/support of new or existing software applications. These applications range from cloud-based solutions, mobile apps for…
Added 10 mins ago
MH
Permits Coordinator
Mattamy Homes
Canada
- Full-time
…process, working closely with the Permits Manager to coordinate applications, revisions and approvals across GTA municipalities. You’ll build valuable experience in residential homebuilding…
Added 10 mins ago
CI
Student Intern, HealthTech - Product Data Management and Material Pricing
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
Knowledge of MS Office Applications (Data Analysis with Excel)
Added 10 mins ago
W
Early Careers: Work & Rewards Analyst – Montreal – 2027
WTW
Montreal, QC
- Full-time
Accepting applications from candidates that graduate with a Bachelor’s or Master’s degree between May 2026 through June 2027
Added 10 mins ago
MI
Associate Brand Manager
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the…
Added 10 mins ago
ST
Associate, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.
Added 10 mins ago
ST
Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.
Added 10 mins ago
PG
Account Coordinator, PR
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never…
Added 10 mins ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
Added 10 mins ago
Branch Manager
Money Mart
Toronto, ON
…information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately…
Added 10 mins ago
GP
Data Science Developer
Global Pharma Tek
ON · Ontario, Canada
- Contract
Position Overview: The Data Science Developer will design, develop, and implement enterprise AI solutions, including Generative AI applications, intelligent agents, and reusable AI…
Added 10 mins ago
BH
Senior Manager, Digital Innovation (AI)
BC Hydro
Burnaby, BC
- Full-time
Added 10 mins ago
EA
Senior Technical Consultant
Elios AI
Montreal, QC
- Full-time
Comfortable with web-based applications, SaaS, PaaS, and IaaS models and how they fit into an enterprise environment
Added 10 mins ago
BS
Sr. Java Developer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Senior Java Developer ” for a contract role with one of our Valued Clients.
Added 10 mins ago
EA
Senior Technical Consultant
Elios AI
Toronto, ON
- Full-time
Comfortable with web-based applications, SaaS, PaaS, and IaaS models and how they fit into an enterprise environment
Added 10 mins ago
SS
Senior Automation Engineer- Agentic AI
Sapphire Stream Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Develop reliable, maintainable Python applications, APIs, and automation services supporting agent orchestration, tool integration, workflow state management, error recovery, and production…
Added 10 mins ago
NS
Account Coordinator, PR
North Strategic
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never…
Added 10 mins ago
EA
Senior Technical Consultant
Elios AI
Calgary, AB
- Full-time
Comfortable with web-based applications, SaaS, PaaS, and IaaS models and how they fit into an enterprise environment
Added 25 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
Added 25 mins ago
Warehouse Associate (PM)
HelloFresh
Calgary, AB
HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on…
Added 25 mins ago
AS
Virtual Advisor, Wealth Desk
Alterna Savings
Burlington, ON · Ottawa, ON · Toronto, ON · Vaughan, ON
- Full-time
This posting will be open for applications until November 20, 2026
Added 25 mins ago
EA
Software Engineer III -Software Engineer III - Temporary Full Time
Electronic Arts
Vancouver, BC
- Full-time
…(QVS) team. In this role, you will design and develop RESTful applications and tools that support software stability across EA's global game titles, enabling our development teams to…
Added 25 mins ago
Developer
Capco
Toronto, ON
At Capco, we're looking for a Developer with experience in API development, Python, artificial intelligence (AI), and prompt engineering to join our Technology & Engineering practice in…
Added 25 mins ago
GD
Software Firmware Engineer - Bowman
General Dynamics Missions System International
Calgary, AB
- Full-time
We are currently seeking an experienced Software/Firmware Developer to join our BOWMAN product development team in Calgary, Alberta.
Added 39 mins ago
Member of Technical Staff (Migrations)
Cockroach Labs
Toronto, ON
…trusted to power some of the world's most mission-critical applications. Now, as AI transforms how software is created and operated, the infrastructure behind it has to keep pace. Cockroach…

Green Shield Canada

SENOIR SERVICE DESIGNER

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service journey design by conducting discovery, analysis, and creating service blueprints to improve customer and business outcomes. Facilitate workshops and co-creation sessions to define future-state experiences while coaching teams on service design principles and methodologies.

Requirements

Requires at least five years of experience in service design, customer experience, or a related field, along with a bachelor's degree in a relevant discipline. Candidates must demonstrate proficiency in journey mapping, service blueprinting, and cross-functional collaboration within complex service environments.

Skills

Service design
Customer experience
Journey mapping
Service blueprinting
Human-centered design
Systems thinking
Stakeholder engagement
Workshop facilitation
Design strategy
Agile methodology
Product development
Data synthesis
Communication
Storytelling
Visualization
Collaboration

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Design Strategy
Agile
Product Development
Stakeholder Management
Workshop Facilitation
Healthcare
Insurance
Financial Services
Service Design Network
CCXP
Organizational Change
Data Analysis
Qualitative Research
Quantitative Research
Experience Ecosystem Maps
Non-profit
Payvider Model
Mental Health
Pharmacy
Telemedicine
Chronic Disease Management
Collaboration
Communication
Storytelling

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