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Added 5 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
…milestones are achieved on time and within budget. You will lead the design and implementation of Product Lifecycle Management (PLM) solutions that support complex engineering,…
Added 5 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
…milestones are achieved on time and within budget. You will lead the design and implementation of Product Lifecycle Management (PLM) solutions that support complex engineering,…
Added 5 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Rodan Energy is seeking a technically versatile Senior Software Engineer to build and evolve industry-leading Energy Optimization Solutions (EOS) and help shape the future of software,…
Added 5 mins ago
MC
Senior Electrical / Transportation Engineer - Illumination & Traffic Signals
MatchBox Consulting Group
Oakville, ON
- Full-time
MatchBox Consulting Group is seeking a Senior Electrical / Transportation Engineer – Illumination & Traffic Signals on behalf of our client, an established engineering consulting firm…
Added 5 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
…Solution Architect is responsible for developing and delivering technology architecture and design strategies and solutions that support organizational functions and fulfill business goals.…
Added 5 mins ago
EP
Head of Finance
Entertainment Partners
Burnaby, BC
- Full-time
…EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found,…
Added 5 mins ago
MC
P&C project engineer
MatchBox Consulting Group
Burnaby, BC
- Contract
…largest utility providers. This is an exciting opportunity for a senior engineering professional to lead the design and delivery of complex protection and control (P&C) projects supporting…
Added 20 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Victoria, BC
- $110,000 to $135,000 CAD / year
- Full-time
…building activities like developing internal systems, business development, brand awareness and client…
Added 20 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Vancouver, BC
- $110,000 to $135,000 CAD / year
- Full-time
…building activities like developing internal systems, business development, brand awareness and client…
Added 20 mins ago
CO
Heritage Specialist
City of Vaughan
Vaughan, ON
- $91,598 to $98,566 CAD / year
- Full-time
The Heritage Specialist is a member of the Cultural Heritage and Urban Design Division within the Development Planning Department. This position is responsible for actively and…
Added 20 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Toronto, ON
…at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of day-to-day support, configuration, maintenance, and improvement of our…
Added 20 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Canada
…at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of day-to-day support, configuration, maintenance, and improvement of our…
Added 35 mins ago
PH
Lab Manager, Ref ID, Sus, Resp, Legionella
Public Health Ontario
Toronto, ON
- Full-time
Responsible for continuous quality improvement and participates in the development, implementation and monitoring of quality assurance and performance measures.
Added 35 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Rodan Energy is seeking a technically versatile Senior Software Engineer to build and evolve industry-leading Energy Optimization Solutions (EOS) and help shape the future of software,…
Added 35 mins ago
UO
Senior Coordinator, Athletic Operations (Facilities)
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Human Resources: Assist in recruitment and lead the supervision and development of part-time staff, ensuring effective onboarding, training, and performance management to support…
Added 35 mins ago
OH
Senior Specialist, Technical-1
Ontario Health
Toronto, ON
- Full-time
Added 35 mins ago
R&
Staff AI Builder
Robots & Pencils
Canada
- Full-time
We’re looking for a Staff AI Builder to lead the design and delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently…
Added 36 mins ago
SP
Vice President, Finance
Sun Peaks Resort
BC · Sun Peaks Mountain, BC
- Full-time
…leaders who love to work with long-term strategy, a blend of technology/pragmatic solutions, and still know how and when to get involved in process to support and grow their organization…
Added 36 mins ago
B
Director, IT Infrastructure
Beanfield
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
The Director will lead the recruitment, development, and succession planning for the IT Infrastructure Engineering team while managing the IT department to ensure alignment with Beanfield’s…
Added 50 mins ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 50 mins ago
BH
Senior Manager, Digital Innovation (AI)
BC Hydro
Burnaby, BC
- Full-time
The Senior Manager, Digital Innovation provides both technical and strategic leadership to identify, prioritize, and respond to demand for AI solutions. This includes accelerating the…
Added 50 mins ago
EA
Senior Technical Consultant
Elios AI
Montreal, QC
- Full-time
You'll join a focused, senior consulting team that lives and breathes procurement technology, small enough that your architecture decisions carry real weight and specialized enough that…
Added 50 mins ago
SV
Senior Systems Administrator
Simply Voting Inc.
Montreal, QC
- Full-time
You will be the lead caretaker of our infrastructure, with support from the founder and development team. This is a stability-first environment, focused on maintaining and incrementally…
Added 51 mins ago
EA
Senior Technical Consultant
Elios AI
Toronto, ON
- Full-time
You'll join a focused, senior consulting team that lives and breathes procurement technology, small enough that your architecture decisions carry real weight and specialized enough that…
Added 51 mins ago
SS
Senior Automation Engineer- Agentic AI
Sapphire Stream Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Demonstrated ability to lead technical initiatives, establish development standards, and improve engineering productivity through automation.

Green Shield Canada

SENOIR SERVICE DESIGNER

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service journey design by conducting discovery, analysis, and creating service blueprints to improve customer and business outcomes. Facilitate workshops and co-creation sessions to define future-state experiences while coaching teams on service design principles and methodologies.

Requirements

Requires at least five years of experience in service design, customer experience, or a related field, along with a bachelor's degree in a relevant discipline. Candidates must demonstrate proficiency in journey mapping, service blueprinting, and cross-functional collaboration within complex service environments.

Skills

Service design
Customer experience
Journey mapping
Service blueprinting
Human-centered design
Systems thinking
Stakeholder engagement
Workshop facilitation
Design strategy
Agile methodology
Product development
Data synthesis
Communication
Storytelling
Visualization
Collaboration

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Design Strategy
Agile
Product Development
Stakeholder Management
Workshop Facilitation
Healthcare
Insurance
Financial Services
Service Design Network
CCXP
Organizational Change
Data Analysis
Qualitative Research
Quantitative Research
Experience Ecosystem Maps
Non-profit
Payvider Model
Mental Health
Pharmacy
Telemedicine
Chronic Disease Management
Collaboration
Communication
Storytelling

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