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Added 11 mins ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Strong understanding of local-market acquisition, service-area constraints, seasonality, consumer intent, and lead-quality economics.
Added 27 mins ago
SC
Van Route Lead
ServiceMaster Clean of Canada
St. John's, NL
- Full-time
We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction
Added 27 mins ago
RS
Level 3 Rope Access Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 27 mins ago
RS
Rope Access NDT Technicians – UT/MT
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Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 41 mins ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
Chartered Professional Accounting designation (CPA) or Chartered Financial Analyst (CFA)
Added 41 mins ago
WC
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- Full-time
Reading route sheets and service each customer identified on the sheet or assigned by the dispatcher.
Added 56 mins ago
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Carrier Logistics Planner
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- Full-time
Excellent customer service skills and a professional demeanor.
Added 56 mins ago
NO
SENIOR ADVISOR, STRATEGIC AND DIGITAL COMMUNICATIONS
NFB ONF Education
Montreal, QC
- Full-time
Added 56 mins ago
D
Supply Chain Manager
dnata
Richmond, BC
- $75,000 to $100,000 CAD / year
- Full-time
…Quality Assurance, Finance, and airline customers to maintain service excellence, inventory integrity, cost control, and waste reduction. The Supply Chain Manager is accountable for…
Added 56 mins ago
TC
Disability Services Worker, Part-Time
Taproot Community Support Services
AB · Edmonton, AB
- Part-time
…development programs for purposes of providing individuals in service with physical, behavioural, emotional and social supports/supervision in residence and in the community. DSWs develop…
Added 56 mins ago
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eTrading Engineering Lead
HSBC
Toronto, ON
- $111,300 to $166,900 CAD / year
- Full-time
…Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that…
Added 56 mins ago
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Receptionist
Mount Pleasant Group
Richmond Hill, ON
- $52,332 to $55,951 CAD / year
- Full-time
…to our locations. This role is integral in creating a warm, professional, and inclusive environment for every individual, regardless of their background or needs. They are responsible for…
Added 56 mins ago
SD
Regulated Pharmacy Technician, Hourly Full Time Day
Shoppers Drug Mart
Collingwood, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
KD
Programme LEAP hiver 2027, Stagiaire - Finances commerciales | Winter 2027 LEAP Intern - Commercial Finance
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Montreal, QC
- Full-time
The Commercial Finance Intern will focus on designing and developing an automated Customer Business Review solution leveraging Power BI that consolidates key financial and commercial…
Added 1 hour ago
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Material and Inventory Associate
Eaton Corporation
Calgary, AB
- Full-time
…functions like Engineering, Sales, Marketing, Supply Chain, Customer Service, and Assembly Operations. Our unique setup at the Calgary site encourages collaboration, innovation, and…
Added 1 hour ago
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Physiotherapist
St.Amant
Winnipeg, MB
- Full-time
The Physiotherapist provides service in accordance with the Mission and Values of St.Amant, policies and procedures of Clinical Services, external legislation, regulatory bodies and all…
Added 1 hour ago
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Registered Veterinary Technician/Veterinary Technician – Central City Animal Clinic
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Burnaby, BC
- Full-time
Our Customer Promise – To deliver world-class veterinary care, locally.
Added 1 hour ago
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Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 1 hour ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Strong understanding of local-market acquisition, service-area constraints, seasonality, consumer intent, and lead-quality economics.
Added 1 hour ago
AC
PMO Administrator (Admin Assistant)
Aston Carter
Cambridge, ON
- $22 to $23 CAD / hour
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Experience with customer service and professional communication in support of internal and external stakeholders.
Added 1 hour ago
TC
Pharmacy Assistant Specialty - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
…optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned…
Added 1 hour ago
TC
Production Pharmacy Assistant - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
…optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned…
Added 1 hour ago
TC
Registered Pharmacy Technician - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
Added 1 hour ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
Estevan, SK
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
FC
Casual Courier-2
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Green Shield Canada

SENOIR SERVICE DESIGNER

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service journey design by conducting discovery, analysis, and creating service blueprints to improve customer and business outcomes. Facilitate workshops and co-creation sessions to define future-state experiences while coaching teams on service design principles and methodologies.

Requirements

Requires at least five years of experience in service design, customer experience, or a related field, along with a bachelor's degree in a relevant discipline. Candidates must demonstrate proficiency in journey mapping, service blueprinting, and cross-functional collaboration within complex service environments.

Skills

Service design
Customer experience
Journey mapping
Service blueprinting
Human-centered design
Systems thinking
Stakeholder engagement
Workshop facilitation
Design strategy
Agile methodology
Product development
Data synthesis
Communication
Storytelling
Visualization
Collaboration

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Design Strategy
Agile
Product Development
Stakeholder Management
Workshop Facilitation
Healthcare
Insurance
Financial Services
Service Design Network
CCXP
Organizational Change
Data Analysis
Qualitative Research
Quantitative Research
Experience Ecosystem Maps
Non-profit
Payvider Model
Mental Health
Pharmacy
Telemedicine
Chronic Disease Management
Collaboration
Communication
Storytelling

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