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Added 17 mins ago
NA
Highly Specialised Cardiac Physiologist - Cardiology B7
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Responsibilities will include supporting physiologist-led GP direct access services for the investigation of murmurs, palpitations and heart failure, as well as providing echocardiography…
Added 32 mins ago
NS
Highly Specialised Cardiac Physiologist - Cardiology B7
NHS Scotland
Saskatoon, SK
- Full-time
…Responsibilities will include supporting physiologist-led GP direct access services for the investigation of murmurs, palpitations and heart failure, as well as providing echocardiography…
Added 32 mins ago
NA
Health Care Assistant - Acute Receiving Medicine
NHS Ayrshire & Arran
Saskatoon, SK
- Part-time
Permanent, various full-time and part-time posts available
Added 2 hours ago
NS
Health Care Assistant - Acute Receiving Medicine
NHS Scotland
Saskatoon, SK
- Full-time
Permanent, various full-time and part-time posts available
Added 10 hours ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is seeking a permanent full-time Manager, Clinical Operations who is passionate about driving meaningful change in healthcare. In this key leadership role, you will provide…
Added 11 hours ago
PE
Structural EIT
PRI Engineering
Calgary, AB
- Full-time
Support senior and intermediate engineers with structural calculations and design checks for steel, concrete, wood, and masonry elements, under direct supervision.
Added 11 hours ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
…empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something…
Added 11 hours ago
FN
Sr Advisor, Governance
First Nations Health Authority
Kamloops, BC
- Full-time
The position provides advice, guidance and implementation support to a variety of strategic governance initiatives and key projects. The position provides direct support to Interior Region…
Added 12 hours ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Location: Vancouver, BC | Full-Time, Permanent | 100% In-Office
Added 12 hours ago
RU
Grassroots & Marketing Lead
Richmond United FC
Richmond, BC
- Full-time
Permanent, Full Time (30-35 hours per week), with potential for increased hours as the club grows
Added 12 hours ago
MI
Inventory Manager
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
This posting is for an existing permanent full-time vacancy.
Added 12 hours ago
LJ
#2026-OSM40-Outreach Support Mentor
Life's Journey Inc.
Brandon, MB
- Full-time
JOB POSTING #2026-OSM40– OUTREACH SUPPORT MENTOR - Full Time permanent
Added 12 hours ago
UO
Research Associate, Faculty of Social Work
University of Calgary
Calgary, AB
- Full-time
The Faculty of Social Work is currently seeking a Full-time Regular Research Associate.
Added 13 hours ago
UO
Senior Occupational Therapist, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional…
Added 13 hours ago
SC
Environmental & Social Impact Assessment Operations Team Lead
SLR Consulting
Guelph, ON
- Full-time
Full-time, permanent role with opportunities for professional growth and advancement.
Added 13 hours ago
TP
Financial Controller
TPH Plumbing & Heating
Ottawa, ON
- Full-time
…highly qualified technicians. TPH is a strong, energetic and professional team that consistently meets and exceeds customer requirements and expectations. To help us achieve this, we need…
Added 13 hours ago
GW
Réceptionniste / Commis aux comptes clients
GLOBEX WORLDWIDE COURIER
Montreal, QC
- Full-time
Full-Time, Permanent Position | Saint-Laurent, Montreal
Added 13 hours ago
RH
Information Technology Infrastructure Engineer
Robert Half
AB · Edmonton, AB
- $70,000 to $80,000 CAD / year
- Full-time
This role provides direct exposure to real infrastructure environments and real client challenges. The successful candidate will gain hands‑on experience with a wide range of technologies…
Added 13 hours ago
LC
Asset Protection Representative
Loblaw Companies Limited
Caledonia, ON
- Full-time
We are hiring for a full-time Asset Protection Representative at Zehrs Caledonia, 322 St S, Caledonia. This position requires open availability based on store hours, including evenings and…
Added 13 hours ago
SC
Environmental & Social Impact Assessment Operations Team Lead
SLR Consulting
Guelph, ON
- Full-time
Full-time, permanent role with opportunities for professional growth and advancement.
Added 14 hours ago
PC
Structural EIT
PRI Consultants
Calgary, AB
- Full-time
Support senior and intermediate engineers with structural calculations and design checks for steel, concrete, wood, and masonry elements, under direct supervision.
Added 14 hours ago
BF
Talent Acquisition Specialist
Burnbrae Farms
ON · Mississauga, ON
- Full-time
Position Title: Talent Acquisition Specialist – Perm, Full-Time, Mon-Fri, Day
Added 15 hours ago
UO
Specialist, Health Promotion
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional…
Added 15 hours ago
HH
Charge Technologist- Microbiology
Halton Healthcare
Oakville, ON
- Full-time
…Microbiologists/Infection Control Practitioners to plan, organize and direct the day-to-day technical operations of the Microbiology and Specimen Procurement…
Added 15 hours ago
KC
EOI - Program Administrator, GNHH
Kingston Community Health Centres
Greater Napanee, ON · Napanee, Ontario
- Full-time
The Program Administrator is responsible for providing overall operational and administrative support in a primary care environment. They organize program support services and oversee…

Green Shield Canada

SENOIR SERVICE DESIGNER

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service journey design by conducting discovery, analysis, and creating service blueprints to improve customer and business outcomes. Facilitate workshops and co-creation sessions to define future-state experiences while coaching teams on service design principles and methodologies.

Requirements

Requires at least five years of experience in service design, customer experience, or a related field, along with a bachelor's degree in a relevant discipline. Candidates must demonstrate proficiency in journey mapping, service blueprinting, and cross-functional collaboration within complex service environments.

Skills

Service design
Customer experience
Journey mapping
Service blueprinting
Human-centered design
Systems thinking
Stakeholder engagement
Workshop facilitation
Design strategy
Agile methodology
Product development
Data synthesis
Communication
Storytelling
Visualization
Collaboration

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Design Strategy
Agile
Product Development
Stakeholder Management
Workshop Facilitation
Healthcare
Insurance
Financial Services
Service Design Network
CCXP
Organizational Change
Data Analysis
Qualitative Research
Quantitative Research
Experience Ecosystem Maps
Non-profit
Payvider Model
Mental Health
Pharmacy
Telemedicine
Chronic Disease Management
Collaboration
Communication
Storytelling

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