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Added 9 mins ago
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Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- Full-time
…applications (Salesforce, NetSuite, Billing Platform, etc.) for senior leadership, vendors, business partners and internal team members while staying ahead of emerging trends and advising…
Added 9 mins ago
OT
Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Senior Software Developer is responsible for the design, development, and maintenance of applications that provide services and solutions to business partners, and contributes business…
Added 9 mins ago
C
Application Development Technology Lead Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 24 mins ago
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Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
Build and maintain trusted, long-term relationships with senior executives and business leaders across Calgary's business community.
Added 24 mins ago
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Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
As the Senior Carbon Specialist, you will help translate Deloitte Canada’s net-zero ambition into practical, measurable action. You will combine technical carbon expertise, financial and…
Added 24 mins ago
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Labeling Strategy Associate Director
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…Prescribing Information (PI), Instructions For Use (IFUs) through to Senior Leader approval with the aim of achieving advantageous…
Added 24 mins ago
Commercial Lines Underwriter P&C – Middle Market
Aviva
Markham, ON
We are seeking an experienced and results-driven Intermediate/Senior Commercial Lines Underwriter to join our Commercial Insurance team. In this role, you will be responsible for…
Added 24 mins ago
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Director, Product Analytics
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Strengthen data storytelling. Translate complex information into clear, relevant and actionable insights for Product partners, senior leaders and other business stakeholders.
Added 24 mins ago
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SVP, Multi-Family - Property & Asset Management
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Strong executive presence with experience managing client and owner relationships at a senior level
Added 24 mins ago
Lead Engineer, Test Development
Celestica International LP
Newmarket, ON
Reviews and interprets customer documentation, conducts research, analysis & experiments wit minimal direction from senior staff
Added 24 mins ago
Manager, Executive Issues and Coordination
Government of Alberta
AB
Coordinating across organizational boundaries and working effectively with senior leaders and diverse stakeholders.
Added 24 mins ago
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Manager, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Train and mentor fund and senior accountants.
Added 24 mins ago
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Director, Investor Services
SS&C Technologies
Mississauga, ON
- Full-time
Deliver feedback to senior management on team performance, client challenges and department initiatives.
Added 24 mins ago
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Financial Controller
TPH Plumbing & Heating
Ottawa, ON
- Full-time
Notify and report to Senior Management concerning any trends that are critical to the organization’s financial performance.
Added 24 mins ago
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Vice President – AI Infrastructure
Pearse Partners
Toronto, ON
- Full-time
Work closely with senior leadership on investment strategy and portfolio development.
Added 24 mins ago
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Senior Cloud Engineer
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Cloud Engineer designs and builds goeasy’s AWS platforms with DevOps and automation at the core. The key focus of the role is to replace manual administration (ClickOps) with…
Added 24 mins ago
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Sr Functional Engineer, SAP - 12 month contract
McCain Foods
Toronto, ON
- Full-time
McCain is seeking an S/4HANA Senior Functional Engineer, General Finance, to support our global Finance technology transformation. Based in Toronto, this role will help deliver strategic…
Added 24 mins ago
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Senior Manager, Business Tax - Ottawa
Deloitte
Ottawa, ON
- Full-time
Added 24 mins ago
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Senior SAP Functional Analyst - Warehouse Management (EWM)
Olymel
Boucherville, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Senior SAP Functional Analyst - Warehouse Management (EWM) to join our dynamic team. If you are…
Added 39 mins ago
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Technical Program Manager (Cloud)
Royal Bank of Canada
Toronto, ON
- Full-time
…bring trade-offs on scope, timelines, capacity and budget to senior…
Added 39 mins ago
HG
Regional Director, Corporate Affairs
Hypertec Group
QC · St-Laurent, QC
- Full-time
Reporting to the Executive Vice President, Corporate Affairs, this role combines senior-level advice with hands-on execution across government relations, public policy, media relations,…
Added 39 mins ago
Senior Business Analyst – Post Booking Optimization - Toronto, ON
Flight Centre
ON
Senior Business Analyst – Post Booking Optimization
Added 39 mins ago
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Senior Medical Writer - Medical Communications
Klick
Toronto, ON
- Full-time
Klick is hiring a Senior Medical Writer to develop scientifically accurate, strategically aligned medical communications for life sciences clients. This role partners closely with Medical…
Added 39 mins ago
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Project Manager (Municipal Infrastructure)
Chandos
Burnaby, BC · Calgary, Alberta
- $122,000 to $140,000 CAD / year
- Full-time
Ready to make a lasting impact through critical infrastructure? Join us as a Senior Project Manager and take the lead on projects that deliver safe, reliable services to the communities we…
Added 40 mins ago
LC
Sr Manager - Fresh Produce Commodity Intelligence
Loblaw Companies Limited
Brampton, ON
- Full-time
As the Senior Manager, Fresh Produce Commodity Intelligence, you will lead the development of forward-looking commodity insights and input-cost analysis that strengthen commercial decisions…

Green Shield Canada

SENOIR SERVICE DESIGNER

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service journey design by conducting discovery, analysis, and creating service blueprints to improve customer and business outcomes. Facilitate workshops and co-creation sessions to define future-state experiences while coaching teams on service design principles and methodologies.

Requirements

Requires at least five years of experience in service design, customer experience, or a related field, along with a bachelor's degree in a relevant discipline. Candidates must demonstrate proficiency in journey mapping, service blueprinting, and cross-functional collaboration within complex service environments.

Skills

Service design
Customer experience
Journey mapping
Service blueprinting
Human-centered design
Systems thinking
Stakeholder engagement
Workshop facilitation
Design strategy
Agile methodology
Product development
Data synthesis
Communication
Storytelling
Visualization
Collaboration

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Design Strategy
Agile
Product Development
Stakeholder Management
Workshop Facilitation
Healthcare
Insurance
Financial Services
Service Design Network
CCXP
Organizational Change
Data Analysis
Qualitative Research
Quantitative Research
Experience Ecosystem Maps
Non-profit
Payvider Model
Mental Health
Pharmacy
Telemedicine
Chronic Disease Management
Collaboration
Communication
Storytelling

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