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Added 15 mins ago
UO
Student Associate - WS
University of Cincinnati
Clermont, QC
- Full-time
…positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors…
Added 15 mins ago
UO
Program Manager, Workforce Development & Employer Engagement, UC Clermont College
University of Cincinnati
Clermont, QC
- Full-time
…positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors…
Added 15 mins ago
E
Automotive Detailer - Car Washer - Terrace
Enterprise
Terrace, BC
- Full-time
Added 15 mins ago
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Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
…types d'avions commerciaux et compte plus de 13 000 moteurs en service dans le monde ; nous faisons voler le…
Added 15 mins ago
IH
Lead | Indigenous Recruitment
Interior Health Authority
Kelowna, BC
- Full-time
Effectively leads in the identification of service priorities for achieving operational goals/objectives, including the development of tools, services and systems to promote efficient…
Added 15 mins ago
IH
Food Service Worker
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- Internship
Interior Health is seeking a Food Service Worker to join our Support Services Team at Vernon Jubilee Hospital, in Vernon, BC. If you are a reliable, flexible and motivated individual…
Added 15 mins ago
IH
Registered Nurse (RN) | Home Health
Interior Health Authority
Vernon, BC
- Internship
We offer a range of employee benefits and services for eligible positions, to support you at every stage of your career:
Added 15 mins ago
N&
Trust Accounting, Payroll and Benefits Coordinator
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Lethbridge, AB
- Full-time
North & Company LLP is a full-service law firm that provides legal services to clients throughout Southern Alberta in a variety of practice areas. We have a strong connection to each and…
Added 15 mins ago
IH
Licensed Practical Nurse (LPN) | Transition Liaison
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Vernon, BC
- Internship
We offer a range of employee benefits and services for eligible positions, to support you at every stage of your career:
Added 15 mins ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
…data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures…
Added 15 mins ago
LH
Coordinator
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New Westminster, BC
- Full-time
…and contributing to a safe, efficient, and client-centered service…
Added 15 mins ago
E
Management Trainee
Enterprise
Toronto, ON
- Full-time
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Added 15 mins ago
FH
Representative, Internal/External Talent Acquisition
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 30 mins ago
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Consultant - Cyber Defense - Offensive Security
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- Full-time
…recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling…
Added 30 mins ago
A
Sales Associate
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ON · Simcoe, ON
- $17.95 CAD / hour
- Part-time
The Sales Associate provides outstanding customer service, merchandises, generates and processes sales as well as maintains the store’s cleanliness and appearance.
Added 30 mins ago
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Vice President of Investment Operations
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Vancouver, BC
- Full-time
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Added 44 mins ago
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Surrey, BC
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Join a Group committed to encouraging diversity and employee development.
Added 44 mins ago
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Automotive Detailer - Car Washer - Prince George Airport
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Prince George, BC
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Added 44 mins ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
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Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
Added 44 mins ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
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- Full-time
…dans l'industrie aérospatiale de préférence dans un rôle de service à la clientèle et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous…
Added 44 mins ago
FC
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…proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the…
Added 44 mins ago
FH
Housekeeping Operations Manager
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…to deliver the highest standards of cleanliness and luxury service. You will be responsible for overseeing daily operations, ensuring guest satisfaction, maintaining brand standards, and…
Added 44 mins ago
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Assistant Manager: Mountain Safety - Salary
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Green Shield Canada

SENOIR SERVICE DESIGNER

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service journey design by conducting discovery, analysis, and creating service blueprints to improve customer and business outcomes. Facilitate workshops and co-creation sessions to define future-state experiences while coaching teams on service design principles and methodologies.

Requirements

Requires at least five years of experience in service design, customer experience, or a related field, along with a bachelor's degree in a relevant discipline. Candidates must demonstrate proficiency in journey mapping, service blueprinting, and cross-functional collaboration within complex service environments.

Skills

Service design
Customer experience
Journey mapping
Service blueprinting
Human-centered design
Systems thinking
Stakeholder engagement
Workshop facilitation
Design strategy
Agile methodology
Product development
Data synthesis
Communication
Storytelling
Visualization
Collaboration

Benefits

Health coverage
Dental coverage
Retirement savings
Paid time off
Well-being support
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Design Strategy
Agile
Product Development
Stakeholder Management
Workshop Facilitation
Healthcare
Insurance
Financial Services
Service Design Network
CCXP
Organizational Change
Data Analysis
Qualitative Research
Quantitative Research
Experience Ecosystem Maps
Non-profit
Payvider Model
Mental Health
Pharmacy
Telemedicine
Chronic Disease Management
Collaboration
Communication
Storytelling

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