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(CAN) Produce Team Lead
Walmart Canada
Ottawa, ON
Contract
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Burlington, ON
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Châteauguay, QC
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Edmonton, AB
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Edmonton, AB
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Saint-Léonard, NB · St Leonard, NB
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Airdrie, AB
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Laval, QC
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Hamilton, ON
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Joliette, QC
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Candiac, QC
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Montreal, QC
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Montreal, QC
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Airdrie, AB
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Laval, QC
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Joliette, QC
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Hamilton, ON
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Candiac, QC
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart Canada
Bowmanville, ON
Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Candiac, Quebec
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Châteauguay, Quebec
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
(CAN) Produce Team Lead
Walmart
Saint-Hyacinthe, Quebec
Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
E-Commerce Team Lead CAN
Läderach
Toronto, ON
Full-time
…trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing…
TEAM LEAD, ONE POINT PATIENT CARE TEAM
Green Shield Canada
Canada
The Team Lead, One Point, supports the Biologics team by balancing patient case management responsibilities with leadership oversight. This role is designed to minimize individual case load…

Green Shield Canada

TEAM LEAD, ONE POINT PATIENT CARE TEAM

Canada

Pay: Base Salary: CAD $59,688.00 - 91,109.00

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Team Lead manages an individual patient case load while providing leadership oversight for the Biologics team. They are responsible for optimizing team performance, managing escalations, and ensuring efficient patient onboarding and therapy initiation.

Requirements

Candidates should have demonstrated leadership experience and a strong understanding of patient support programs or pharmacy operations. Proficiency in managing reimbursement processes and resolving complex patient escalations is required.

Experience

5 to 10 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Patient support programs
Pharmacy operations
Healthcare coordination
Leadership
Reimbursement processes
Patient case management
Escalation management
Stakeholder management
Communication
Analytical skills
Problem-solving
Process improvement
Performance management
Coaching
KPI monitoring

Visa sponsorship

Not detected in the job text

Keywords

Biologics
Specialty pharmacy
Patient support programs
Reimbursement
Case management
Healthcare
Pharmacy operations
KPIs
SLAs
Process improvement
Stakeholder management
Team leadership
Performance management
Onboarding
Training
Patient onboarding
Therapy initiation
Escalation management
Healthcare coordination
Non-profit

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $59,688.00 - 91,109.00

The Team Lead, One Point, supports the Biologics team by balancing patient case management responsibilities with leadership oversight. This role is designed to minimize individual case load to allow for enhanced backend team support, including managing escalations, addressing delays, and ensuring timely patient conversions. The Team Lead plays a critical role in optimizing team performance, improving operational efficiency, and supporting seamless patient onboarding and therapy initiation.

Responsibilities

Manage an individual patient case load while supporting team escalations and complex cases
Perform core One Point activities including intake, welcome calls, and reimbursement support
Coordinate escalations such as infusion appointments, training, and complex patient cases (e.g., SickKids patients)
Proactively monitor files with delays (e.g., pending >3 weeks) and intervene to move patient files forward
Collaborate with Pharmacy, Pharmacy Operations, Nursing, and Logistics to ensure smooth patient onboarding and therapy initiation
Take accountability for the performance, productivity, and overall effectiveness of the assigned team
Lead recruitment, onboarding, training, and performance management activities
Provide day-to-day supervision, coaching, and guidance to team members
Manage escalations, client concerns, and stakeholder relationships (e.g., PSP leads, physicians)

Monitor and drive key performance metrics, including:
- Welcome call completion
- Time to therapy start
- Conversion rates
- Commercialization timelines
- Customer satisfaction

Review pending and discontinued cases to identify opportunities to improve conversion outcomes
Optimize workflows related to case management, communication, and reimbursement processes
Identify and implement process improvements to increase efficiency and standardization
Partner with cross-functional teams to ensure seamless coordination and patient handoff
Build and maintain strong relationships with internal and external stakeholders (physicians, PSPs, pharma partners)
Conduct business intakes with physicians to align expectations and processes
Provide regular updates to leadership, including bi-weekly progress reports
Facilitate monthly feedback sessions to support team development
Ensure adherence to company policies, procedures, and compliance standards
Support onboarding and ongoing development of team members

WHO WE'RE LOOKING FOR

Skills & Qualifications:

Experience in patient support programs, pharmacy operations, or healthcare coordination
Demonstrated leadership or team lead experience
Strong understanding of reimbursement processes and patient case management
Proven ability to manage competing priorities and resolve escalations
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities with a focus on process improvement

Nice to Have:

Experience working in biologics or specialty pharmacy environments
Familiarity with PSP programs and pharmaceutical stakeholders
Experience working with cross-functional healthcare teams (nursing, logistics, pharmacy ops)
Prior experience managing KPIs, SLAs, and performance metrics

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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