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Added 50 mins ago
T
Customer Experience Associate, part time (future opportunities) - North Shore of Laval, Gatineau and Abitibi
TD
Gatineau, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
A
Customer Success Manager
AIVA
Canada
- Contract
AIVA is looking for an eager Customer Success Manager (CSM) to join our growing team. You will be responsible for onboarding and supporting key accounts, ensuring their value realization of…
Added 1 hour ago
A
Anthropologie Key Holder
Anthropologie
Calgary, AB
- $17.6 CAD / hour
- Part-time
Provides insights related to the customer and employee experience and communicates feedback to Store Manager
Added 1 hour ago
SC
Part Time Produce Supervisor - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
The Produce Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
LC
Store Manager
Laura Canada
AB · Edmonton, AB
- Full-time
As a role model and business leader, the Laura Canada Store Manager possesses a contagious passion for fashion and customer service. You will motivate and develop a winning teamthat…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Hinton, AB
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Warman, SK
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 4 hours ago
In Store Bakery - Clerk Department Second Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Bedford, NS
…the Bakery Department and staff in the absence of the Bakery Manager. Actively contribute to an environment of employee and customer…
Added 5 hours ago
NG
Talent Acquisition Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
Customer-service mindset with a commitment to delivering a positive candidate and hiring manager experience.
Added 5 hours ago
T
Product Owner I
TD
Toronto, ON
- Full-time
The AI& Digital Unified Communication Product Group within CPB Digital & AI Servicing ART is focused on enhancing customer experience by providing best in class delivery of all customer…
Added 5 hours ago
O
Account Executive
Owner.com
Toronto, ON
- Full-time
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
Added 5 hours ago
Co-Manager/Assistant Manager
La Senza
St. John's, NL
The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales…
Added 5 hours ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA009)
Potenco
Canada
- Full-time
Minimum of five years of customer service experience, including interaction with internal or external stakeholders.
Added 6 hours ago
KI
Assistant Store Manager
Kiokii Inc
Winnipeg, MB
- Full-time
We are looking for enthusiastic applicants to join our Polo Park team as an Assistant Store Manager.
Added 6 hours ago
AA
Coordinateur.trice de l'expérience client/Customer Experience Coordinator
Airbus Aircraft
Montreal, QC
- Full-time
Added 7 hours ago
EC
Partnerships Manager
Elect Capital
Toronto, ON
- Full-time
Support and help shape processes for onboarding, education and ongoing engagement of brokers
Added 7 hours ago
MS
Sales Manager Part Time
Michaels Stores
Canada
- Part-time
Store - Windsor North, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This…
Added 7 hours ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 8 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 9 hours ago
R
Account Manager, Mid-Market (Canada)
Rippling
Toronto, ON
- Full-time
We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote Account Management team. As an account manager at Rippling,…
Added 10 hours ago
T
FP Client Service Associate
TD
Toronto, ON · Calgary, AB
- Full-time
Added 10 hours ago
RH
Store Manager
Richardson's Home Hardware
Nipawin, SK
- Full-time
…growing, thriving business. We are adding our first-ever Store Manager to lead the sales floor and our team of about 20 full-time, part-time and key holder…
Added 10 hours ago
Store Manager
Laura Canada
Edmonton, AB
As a role model and business leader, the Laura Canada Store Manager possesses a contagious passion for fashion and customer service. You will motivate and develop a winning teamthat…

GreenFox

IT Support Specialist

Edmonton, AB, T5S 0B3, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 16, 2026

Original job description

About the role

You will join our IT department and work directly with the AI & IT Manager. Most of your time will go into helping our staff get the most out of the business software they use every day: testing new features and updates before they reach staff, writing plain-English how-to guides, recording short how-to videos, and sitting down with staff one on one to teach them our systems.

The rest of your time is first-line IT support. When a laptop won't start or email stops working, you are the first person staff contact. You fix what you can, and for anything beyond that you escalate it to our external IT support partner and follow it through until it is fixed. You will learn a lot from that process.

You will be trained from day one, starting with a first month spent shadowing our office teams to learn how the business actually runs. We are hiring for attitude and fundamentals: if you are early in your IT career, enjoy explaining things to people, and notice when software doesn't behave the way it should, this role is built for you.

What you will do

Testing our business applications (roughly half of your time)

Test new features, updates, and fixes to our internal business applications before they are released to staff: follow test scripts, try to break things, and confirm everything works on the devices our staff actually use (Windows PCs, iPhone, Android)

Write clear bug reports: what you did, what you expected, what actually happened, with screenshots or screen recordings

Re-test fixes and confirm they are resolved

Collect feedback from staff who use our applications every day and pass it to the AI & IT Manager in an organized way

Documentation and how-to videos

Write short, step-by-step how-to guides for common tasks in our business applications

Record and edit short how-to videos (screen recordings with voice-over)

Keep our internal help articles current as features change

Training

Provide one-on-one and small-group training on our business applications, including our ERP system, to office and field staff, in person at head office and by video call for our branches

Help new employees get set up and comfortable with our systems during onboarding

Occasionally travel to branch locations for hands-on training sessions

First-line IT support and vendor coordination

Be the first point of contact for everyday IT issues: laptop not working, email not syncing, password resets, printer problems, video-call and file-sharing questions

Resolve what you can; for anything beyond first-line, open a ticket with our external IT support partner for email, account, device, or network issues and follow it through to resolution

Coordinate with our support partner on staff onboarding and offboarding (accounts and devices) and keep an accurate record of who has which equipment

Collect the IT department's invoices each month and send them to the Accounting team

Flag recurring issues to the AI & IT Manager so we can fix the root cause

What we are looking for

Must have

A diploma or certificate in Information Technology, Computer Systems Technology, or a related field (NAIT, SAIT, or equivalent), or equivalent hands-on experience

Some hands-on IT support experience: a co-op term, internship, part-time help desk role, or being the go-to tech person in a previous job all count

Comfortable with Windows PCs, common office, email, and collaboration apps (Microsoft 365 or similar), and iPhone and Android devices

Strong written English: you can write instructions that a non-technical person can follow without asking questions

Comfortable recording your voice for how-to videos

Patient, clear, and friendly when teaching people who are not technical

Detail-oriented: you notice when something doesn't work the way it should, and you write it down

A valid Class 5 driver's licence and the ability to travel occasionally to our branch locations

Legally entitled to work in Canada

Nice to have (we will train you if you don't have these)

Experience testing software, writing bug reports, or using a task tracker (GitHub Issues, Jira, Trello, or similar)

Experience with screen recording or video editing tools (Loom, Camtasia, OBS, Clipchamp, or similar)

Technical writing or help-centre experience

Experience using a CRM or ERP system in any role

Training, teaching, or customer-facing experience

Microsoft or CompTIA certifications (MS-900, CompTIA ITF+ or A+)

Experience in a construction, manufacturing, or trades business

What you will learn

Within your first year you will get hands-on training and real responsibility in:

How business software is tested and released, working directly with the people who build and manage it

Our software system and how a manufacturing and installation business runs day to day

Cloud email and identity concepts, and how IT support and vendor escalation work in a multi-location business

Technical writing, video production, and training delivery

We encourage certification study (Microsoft and CompTIA) and will build it into your development plan. This role is designed to grow into an Application Support Analyst or Systems Analyst position over time.

How to apply

Send your resume and a short note (or a one-minute screen recording, if you prefer) explaining how to do any everyday technical task, written for someone who is not technical. Applications are reviewed as they come in.

GreenFox Windows & Doors is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The IT Support Specialist will test new business software features, create instructional documentation and videos, and provide one-on-one training to staff. Additionally, they will serve as the first point of contact for IT issues and coordinate with external support partners for escalated technical problems.

Requirements

Candidates must have a diploma or certificate in IT or equivalent experience, along with hands-on IT support skills and proficiency with Windows and mobile devices. Strong written communication skills, a valid driver's license, and legal entitlement to work in Canada are required.

Skills

IT Support
Software Testing
Technical Writing
Video Production
Training
Windows
Microsoft 365
Bug Reporting
Troubleshooting
Customer Service
ERP Systems
Hardware Support
Vendor Coordination
Documentation
Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Software Testing
Technical Writing
Video Editing
ERP
Microsoft 365
Windows
Help Desk
Bug Reports
Onboarding
Vendor Management
Hardware
Networking
Training
Manufacturing
Construction
Loom
Camtasia
OBS
Clipchamp
GitHub Issues
Jira
Trello
CompTIA
Microsoft Certification

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