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Added 2 mins ago
(CAN) Manager, Facility Services
Walmart Canada
Winnipeg, MB
Full-time
Position Summary...Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities…
Added 2 mins ago
Senior Manager Benefits & Wellness
IG Wealth Management
MB · Manitoba, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 2 mins ago
Senior Manager Benefits & Wellness
IG Wealth Management
ON · Ontario, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 2 mins ago
Full Time (CAN) Customer Service Manager
Walmart Canada
Charlottetown, PE
$15 CAD / hour
Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 2 mins ago
Associate Director, Artificial Intelligence
Thompson Rivers University
Kamloops, BC
Full-time
If you are looking for an exciting career opportunity in Artificial Intelligence and Automation at a major Canadian university, then we may have what you are looking for, and our Associate…
Added 2 mins ago
(CAN) Fashion Department Manager
Walmart Canada
Kamloops, BC
Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 2 mins ago
Wireless Sales Consultant
Staples Inc.
Orleans, ON
Part-time
…self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and business customers achieve…
Added 16 mins ago
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
Full-time
…someone who likes working directly with customers and solving the business and technical challenges that come with…
Added 16 mins ago
Software Developer I
Walmart Canada
Mississauga, ON
Full-time
Position Summary...Software Developer I designs, develops, tests, and maintains software applications and data solutions. This role may also involve data profiling and creating reports to…
Added 16 mins ago
(CAN) Pharmacy Manager
Walmart Canada
Olds, AB
Contract
…Responsible for efficient Associates' scheduling according to business needs, ongoing associate assessment and periodic performance reviews. Responsible for developing and executing…
Added 16 mins ago
Customer Service Manager
Walmart Canada
Kemptville, ON
$15 CAD / hour
Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 16 mins ago
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
Full-time
College Education in related field (Business, Administration) or related experience
Added 17 mins ago
Kubernetes Reliability Engineer
Roche
Mississauga, ON · Canada Pharma Campus
Full-time
The CaaS IT Infrastructure Engineer is a highly skilled expert responsible for solving complex business problems using advanced cloud native technologies. The engineer will build and…
Added 17 mins ago
Client Advisor
RBC
Oakville, ON
Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 17 mins ago
Associate Director, Capital Planning & Reporting
RBC
Toronto, ON
Full-time
Lead quantitative and qualitative scenario analysis of capital implications arising from strategic projects, business initiatives, accounting changes, regulatory updates, and structured…
Added 17 mins ago
Manager, Financial Crimes Oversight Testing
RBC
Toronto, ON · Vancouver, BC · Halifax, NS
Full-time
…testing activities, including (but not limited to): facilitating business process/control walkthroughs, assist in drafting test plans, the creation and execution of operational and design…
Added 17 mins ago
Senior Manager Process Re-Engineering
RBC
Toronto, ON
Full-time
…minimal oversight. You will be accountable to drive measurable business outcomes on efficiency improvement, productivity gains, risk reduction, and digitization while building a solid…
Added 17 mins ago
Senior Manager, Corporate Card Vendor Programs
RBC
Toronto, ON
Full-time
…corporate credit programs); monitor SLAs, conduct quarterly business reviews, and negotiate contracts with competitive…
Added 17 mins ago
Lead Civil Engineer - Transportation
GHD Group Pty Ltd
Vancouver, BC
Participating in client engagement, proposal development, project pursuits, fee preparation, and business development activities.
Added 17 mins ago
Financial Advisor - MFDA/AMF
CIBC
Delta, BC · Tsawwassen, BC
Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 17 mins ago
Manager, Canadian Tax Services
BDO
Toronto, ON
Full-time
Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical…
Added 17 mins ago
Stage Experience Lead
Sephora
Winnipeg, MB
$20.8 to $24.45 CAD / hour
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
Added 17 mins ago
Senior Manager, Financial Reporting & Insights
BDO
Winnipeg, MB
Full-time
Contribute to the strategic growth of the practice and team through business development, process improvements, and coaching future leaders.
Added 31 mins ago
Staff Software Engineer, Data
Solink
Remote, Canada
$138,445 to $173,056 CAD / year
Full-time · Remote
…We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting…
Added 31 mins ago
Human Resources Generalist - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
Full-time
Prepare and issue customs, business travel, and site visitor letters for employees, vendors, and external guests, ensuring documentation is accurate, approved as required, and distributed…

Greenlight Consulting

Engagement Manager

Toronto, ON, Canada

Pay: $110,000 to $130,000 CAD / year
Experience: Mid-to-Senior (5–8 years relevant experience)
Posting language: English
Posted: Sep 29, 2026

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Original job description

Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions. Our teams work directly with clients to understand their operations, identify opportunities, and rapidly build solutions that create measurable business value. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and execution.

We’re building a future where consultants and engineers work alongside AI to deliver faster outcomes, stronger businesses, and transformative customer experiences. We run AI-assisted delivery as standard - from discovery through documentation to quality assurance - and this role operates in an environment where Anthropic's Claude is embedded in how we work, not treated as a future state.

What makes a star at Greenlight?

Commercially sharp and client-obsessed - you measure success by what the client achieved, not what was delivered
Calm in complexity - you manage multiple engagements, competing priorities, and difficult conversations without losing composure or thread
Fluent across the room - as credible with an executive sponsor as you are with a developer debugging an agent workflow
AI-forward - you understand enough about how intelligent automation works to lead it, defend it, and sell its value without needing a translator
Ownership mindset - the engagement is yours; you don’t wait for problems to surface, you find them first

The Role

This is the accountability seat on every Greenlight engagement. The AI Engagement Manager owns the client relationship, the commercial track, and the delivery cadence - across AI and automation projects running on tight, high-output cycles.

Engagements operate with an AI Automation Business Consultant who owns process discovery, AI logic design, and technical specification, alongside an Automation Engineer who owns the build. This role sits above both, as the commercial and relational anchor keeping the engagement on track, the client confident, and the value visible.

This means the role requires AI and automation fluency to have credible conversations about what is being built, how long it should take, and what the business outcome looks like - without needing the consultant or engineer to translate. You do not build the solution. But you need to understand it well enough to own it in the room.

At a Glance

Reports To

Director Project Delivery & Strategy

Works Closely With

Automation Business Consultant, Automation Engineers, Client Stakeholders, Vendor Partners

Client Interaction

Executive sponsors, business leads, project steering, vendor partners

Portfolio

3–4 concurrent engagements (3–6 month delivery cycles)

Platform Focus

UiPath, Microsoft Power Platform, Anthropic Claude / AI Agents

Seniority

Mid-to-Senior (5–8 years relevant experience)

Location

Onshore Canada - GTA preferred

Engagement Type

Hybrid Office - client-facing with occasional travel

What You’ll Do

Client Relationship & Commercial Governance

Serve as the primary client contact from kickoff through post-delivery review - the face of the engagement at every stage
Build trusted relationships with executive sponsors, business leads, and key stakeholders - read the room, sense shifts in confidence, and act before they become delivery risks
Own scope management and change control - identify creep early, facilitate commercial conversations around change with clarity, and protect margin without damaging the relationship
Lead difficult conversations: expectation resets, delay communications, scope disputes - directly, calmly, and without escalating to leadership by default
Maintain commercial awareness across your portfolio; flag risks to margin, timeline, or client satisfaction before they surface in a steering call

AI & Automation Delivery Oversight

Understand what is being built on every engagement - the automation logic, the AI agent behaviour, the integration points - well enough to represent it accurately to a client executive
Track delivery against the Week 0-to-go-live cadence: readiness confirmed before kickoff, discovery completed in Week 1, SDD validated before build, test cases parallel with Sprint 1
Identify when the delivery thread is at risk - slow discovery, SDD delays, build blockers, UAT gaps - and drive resolution before it affects the timeline
Maintain the RAID log, delivery schedule, and status reporting to client stakeholders - governance that is current, honest, and actionable, not performative
Manage competing priorities across 3–4 concurrent engagements without losing thread or dropping client confidence

Pod Leadership & Team Enablement

Create the conditions for the Automation Business Consultant and Engineer(s) to do their best work: resolved blockers, aligned stakeholders, clear scope, no unnecessary noise
Review Consultant deliverables - PDDs, agent specs, SDD sign-offs - for quality and alignment with client expectations before they go to the client
Coach the consultant through complex stakeholder sessions and difficult discovery conversations - your experience in the room is a resource, not a rank
Manage resource capacity and flag resourcing risks early - don’t let a build slow down because of a preventable resource constraint

Value Realization & Reporting

Proactively track whether clients are realizing expected automation and AI value - report against agreed KPIs and business outcomes, not just delivery milestones
Lead go-live communications, confidence management, and post-delivery debriefs - close every engagement with the client seeing what was delivered and what it was worth
Identify expansion opportunities within active accounts - process gaps, adjacent automation candidates, AI use cases the client hasn’t named yet - and surface them to the account team

What We’re Looking For

Essential Experience

5–8 years in a delivery, project management, or client-facing consulting role within technology - automation, AI, and RPA, development projects strongly preferred
Proven track record managing short-cycle software delivery projects (3–6 months) end-to-end across a portfolio of concurrent engagements
Direct exposure to AI or automation project delivery - you understand what an LLM-based agent or RPA build involves, the risks that are specific to these projects, and how to talk about them with a client
Experience managing executive and senior stakeholder relationships, including difficult commercial conversations and expectation management
Background in a consulting, managed services with experience delivering AI or agentic automation projects
Track record of managing scope, change orders, and commercial conversations in a professional services or managed services environment
Agile delivery - sprint planning, backlog prioritisation, retrospectives; comfortable running a cadence without a dedicated Scrum Master

Skills & Competencies

Commercial acumen - you understand project economics, margin, scope risk, and value-based delivery; you protect both the client relationship and Greenlight’s position
AI and automation fluency - not an engineer, but not a stranger to the technology; you can discuss agent logic, LLM outputs, and automation architecture with enough credibility to hold a client room
Political intelligence - you read room dynamics, sense wavering confidence, and act before issues escalate
Clear, confident communicator - you simplify complex technical and commercial topics without losing accuracy for either audience
Calm under pressure - you de-escalate, not amplify; clients feel steadier after talking to you, not more anxious
Organised across complexity - managing 3–4 concurrent projects with different clients, consultants, and build stages without losing thread

What Great Looks Like in This Role

The standard we are hiring to:

They know the delivery status before the status call and the client's mood before the client says anything. They understand what the consultant is building well enough to defend the timeline and scope in the same breath. When something goes sideways, they're already in motion - not writing an update, not waiting for the team to surface it. They run a portfolio of concurrent engagements with the same composure they bring to one. And they leave every client at go-live feeling like they got more than they paid for.

Our Process & Practices

Use of AI in Hiring

We use AI tools to support parts of our recruitment - things like organizing applications and flagging relevant experience. These tools inform our process, they don't drive it. Every hiring decision is made by our team, full stop.

Compensation

The expected salary range for this role is $110,000 – $130,000 CAD Currency annually, based on experience and qualifications. We're happy to discuss further in conversation.

Equal Opportunity

Greenlight is an equal opportunity employer. We believe in fair consideration for all candidates regardless of ethnicity, culture, sexual orientation, religion, age, gender, or disability status.

Great Place to Work™

Greenlight is a certified Great Place to Work™ - 98% score. We're proud of that and we work every day to keep earning it.

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More about this job

Responsibilities

The Engagement Manager owns the client relationship, commercial governance, and delivery cadence for multiple concurrent AI and automation projects. They lead project pods, manage stakeholder expectations, and ensure business value is realized through effective project oversight.

Requirements

Candidates must have 5-8 years of experience in delivery, project management, or client-facing consulting within the technology sector. A strong background in AI, automation, or RPA project delivery and proven experience managing executive-level relationships are essential.

Skills

Project Management
Consulting
Artificial Intelligence
Automation
Commercial Acumen
Stakeholder Management
Agile Delivery
Scope Management
Risk Management
Strategic Planning
Team Leadership
Communication
Problem Solving
Technical Fluency
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Engagement Manager
Intelligent Automation
Agentic AI
Consulting
UiPath
Microsoft Power Platform
Anthropic Claude
AI Agents
RPA
Project Delivery
Commercial Governance
Stakeholder Management
Agile
Sprint Planning
Backlog Prioritization
Retrospectives
Business Value
KPIs
Scope Management
Change Control
RAID Log
Delivery Schedule
Status Reporting
Client-facing
Managed Services
Software Delivery
Technical Specification
Process Discovery
Automation Logic
Integration Points

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