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Added 1 min ago
Technical Product Manager - Pioneer
Caseware
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
We are seeking a Technical Product Manager (TPM) to help design, build, and scale the foundational platform services that power the Caseware Cloud portfolio. This role will work closely…
Added 1 min ago
Manager, Assurance and Accounting
MNP
London, ON
Full-time
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Added 15 mins ago
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Brampton, ON
$100,000 to $120,000 CAD / year
Full-time
Support change management, communication, and adoption activities to successfully embed solutions into day-to-day operations.
Added 15 mins ago
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Toronto, ON · North York, ON
$100,000 to $120,000 CAD / year
Full-time
Support change management, communication, and adoption activities to successfully embed solutions into day-to-day operations.
Added 15 mins ago
Major Incident Management Specialist - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Full-time
Provide backup support for Change Management activities as needed.
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Accounting Manager
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Toronto, ON
$110,000 to $130,000 CAD / year
Full-time
Our client is a leader in Canadian real estate, having several divisions and associations. They are looking for a Manager of Accounting (Land Development) who will be responsible for…
Added 16 mins ago
Municipal Project Engineer/Manager
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Build the Future With Us - As a Municipal Project Engineer/ Manager based in Calgary, you will step into a pivotal role where your municipal engineering expertise shapes the future of one…
Added 16 mins ago
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Added 16 mins ago
Senior Engineer, Rotating Equipment, Heartland Petrochemical Complex
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Evaluate and execute changes and improvements to rotating equipment through the Management of Change (MOC) process
Added 16 mins ago
Senior Technical Specialist CAT - Accident Benefits
CAA Club Group
Thornhill, ON
…customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the…
Added 16 mins ago
Integrated Mission Manager
The Salvation Army Canada and Bermuda Territory
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Serve actively as a member of the MU management team
Added 16 mins ago
Structural - Senior Concrete Design Engineer
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Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and…
Added 16 mins ago
Senior Structural Engineer
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Sudbury, ON
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Added 16 mins ago
Mechanical Engineer
Mott MacDonald
Toronto, ON
At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex…
Added 16 mins ago
Product Owner - Identity Governance Administration Platform
Intact FC
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
…living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial…
Added 16 mins ago
Team Lead - Data Science
Intact FC
Toronto, ON · Montreal, QC · Quebec, QC
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Added 32 mins ago
Manager of Public Affairs
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Waterloo, ON
Full-time
The Manager of Public Affairs supports all Karis communities. Therefore, the successful candidate may work out of the Waterloo office, or another community office, (depending on space…
Added 32 mins ago
Manager, ERP & Supply Chain Systems Transformation
BRP
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Map business processes, identify gaps, and structure user adoption and change management strategies.
Added 32 mins ago
CRM Product Owner, Agentforce & Consent Management
BRP
Montreal, QC
We are looking for a CRM Product Owner who will report to the Acquisition CRM Manager to strengthen the customer experience through strong customer relationship management. You will be…
Added 45 mins ago
Staff UX Designer
BeyondTrust
Canada
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Support the Manager of UX Product Design in shaping the overall UX design vision, strategy, and roadmap for product experiences, considering user needs and business goals.
Added 45 mins ago
Gender Specialist, SAY-SRHR Project
World Renew
Burlington, ON
$37.64 to $42.35 CAD / hour
Part-time
…budget allocations, for review and approval by the Project Manager and designated project…
Added 45 mins ago
Intermediate Automation Professional
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Full-time
…hydroelectricity, transportation, materials, buildings and climate change markets. Boldness, innovation and collaboration are an integral part of our daily…
Added 45 mins ago
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Added 45 mins ago
DIRECTEUR, RESSOURCES HUMAINES EN MAGASIN
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Aurora, ON
Full-time
…practices: regular town halls, investigations, performance management, compensation, health and safety, recognition, open door policy and communication…
Added 45 mins ago
Senior Project Manager – Mechanical (Plumbing & Pipe fitting)
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A well-established and growing organization in the mechanical construction industry is seeking a Senior Project Manager to lead complex projects in plumbing, and piping systems.

Greenlight Consulting

Engagement Manager

Toronto, ON, Canada

Pay: $110,000 to $130,000 CAD / year
Experience: Mid-to-Senior (5–8 years relevant experience)
Posting language: English
Posted: Sep 29, 2026

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Original job description

Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions. Our teams work directly with clients to understand their operations, identify opportunities, and rapidly build solutions that create measurable business value. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and execution.

We’re building a future where consultants and engineers work alongside AI to deliver faster outcomes, stronger businesses, and transformative customer experiences. We run AI-assisted delivery as standard - from discovery through documentation to quality assurance - and this role operates in an environment where Anthropic's Claude is embedded in how we work, not treated as a future state.

What makes a star at Greenlight?

Commercially sharp and client-obsessed - you measure success by what the client achieved, not what was delivered
Calm in complexity - you manage multiple engagements, competing priorities, and difficult conversations without losing composure or thread
Fluent across the room - as credible with an executive sponsor as you are with a developer debugging an agent workflow
AI-forward - you understand enough about how intelligent automation works to lead it, defend it, and sell its value without needing a translator
Ownership mindset - the engagement is yours; you don’t wait for problems to surface, you find them first

The Role

This is the accountability seat on every Greenlight engagement. The AI Engagement Manager owns the client relationship, the commercial track, and the delivery cadence - across AI and automation projects running on tight, high-output cycles.

Engagements operate with an AI Automation Business Consultant who owns process discovery, AI logic design, and technical specification, alongside an Automation Engineer who owns the build. This role sits above both, as the commercial and relational anchor keeping the engagement on track, the client confident, and the value visible.

This means the role requires AI and automation fluency to have credible conversations about what is being built, how long it should take, and what the business outcome looks like - without needing the consultant or engineer to translate. You do not build the solution. But you need to understand it well enough to own it in the room.

At a Glance

Reports To

Director Project Delivery & Strategy

Works Closely With

Automation Business Consultant, Automation Engineers, Client Stakeholders, Vendor Partners

Client Interaction

Executive sponsors, business leads, project steering, vendor partners

Portfolio

3–4 concurrent engagements (3–6 month delivery cycles)

Platform Focus

UiPath, Microsoft Power Platform, Anthropic Claude / AI Agents

Seniority

Mid-to-Senior (5–8 years relevant experience)

Location

Onshore Canada - GTA preferred

Engagement Type

Hybrid Office - client-facing with occasional travel

What You’ll Do

Client Relationship & Commercial Governance

Serve as the primary client contact from kickoff through post-delivery review - the face of the engagement at every stage
Build trusted relationships with executive sponsors, business leads, and key stakeholders - read the room, sense shifts in confidence, and act before they become delivery risks
Own scope management and change control - identify creep early, facilitate commercial conversations around change with clarity, and protect margin without damaging the relationship
Lead difficult conversations: expectation resets, delay communications, scope disputes - directly, calmly, and without escalating to leadership by default
Maintain commercial awareness across your portfolio; flag risks to margin, timeline, or client satisfaction before they surface in a steering call

AI & Automation Delivery Oversight

Understand what is being built on every engagement - the automation logic, the AI agent behaviour, the integration points - well enough to represent it accurately to a client executive
Track delivery against the Week 0-to-go-live cadence: readiness confirmed before kickoff, discovery completed in Week 1, SDD validated before build, test cases parallel with Sprint 1
Identify when the delivery thread is at risk - slow discovery, SDD delays, build blockers, UAT gaps - and drive resolution before it affects the timeline
Maintain the RAID log, delivery schedule, and status reporting to client stakeholders - governance that is current, honest, and actionable, not performative
Manage competing priorities across 3–4 concurrent engagements without losing thread or dropping client confidence

Pod Leadership & Team Enablement

Create the conditions for the Automation Business Consultant and Engineer(s) to do their best work: resolved blockers, aligned stakeholders, clear scope, no unnecessary noise
Review Consultant deliverables - PDDs, agent specs, SDD sign-offs - for quality and alignment with client expectations before they go to the client
Coach the consultant through complex stakeholder sessions and difficult discovery conversations - your experience in the room is a resource, not a rank
Manage resource capacity and flag resourcing risks early - don’t let a build slow down because of a preventable resource constraint

Value Realization & Reporting

Proactively track whether clients are realizing expected automation and AI value - report against agreed KPIs and business outcomes, not just delivery milestones
Lead go-live communications, confidence management, and post-delivery debriefs - close every engagement with the client seeing what was delivered and what it was worth
Identify expansion opportunities within active accounts - process gaps, adjacent automation candidates, AI use cases the client hasn’t named yet - and surface them to the account team

What We’re Looking For

Essential Experience

5–8 years in a delivery, project management, or client-facing consulting role within technology - automation, AI, and RPA, development projects strongly preferred
Proven track record managing short-cycle software delivery projects (3–6 months) end-to-end across a portfolio of concurrent engagements
Direct exposure to AI or automation project delivery - you understand what an LLM-based agent or RPA build involves, the risks that are specific to these projects, and how to talk about them with a client
Experience managing executive and senior stakeholder relationships, including difficult commercial conversations and expectation management
Background in a consulting, managed services with experience delivering AI or agentic automation projects
Track record of managing scope, change orders, and commercial conversations in a professional services or managed services environment
Agile delivery - sprint planning, backlog prioritisation, retrospectives; comfortable running a cadence without a dedicated Scrum Master

Skills & Competencies

Commercial acumen - you understand project economics, margin, scope risk, and value-based delivery; you protect both the client relationship and Greenlight’s position
AI and automation fluency - not an engineer, but not a stranger to the technology; you can discuss agent logic, LLM outputs, and automation architecture with enough credibility to hold a client room
Political intelligence - you read room dynamics, sense wavering confidence, and act before issues escalate
Clear, confident communicator - you simplify complex technical and commercial topics without losing accuracy for either audience
Calm under pressure - you de-escalate, not amplify; clients feel steadier after talking to you, not more anxious
Organised across complexity - managing 3–4 concurrent projects with different clients, consultants, and build stages without losing thread

What Great Looks Like in This Role

The standard we are hiring to:

They know the delivery status before the status call and the client's mood before the client says anything. They understand what the consultant is building well enough to defend the timeline and scope in the same breath. When something goes sideways, they're already in motion - not writing an update, not waiting for the team to surface it. They run a portfolio of concurrent engagements with the same composure they bring to one. And they leave every client at go-live feeling like they got more than they paid for.

Our Process & Practices

Use of AI in Hiring

We use AI tools to support parts of our recruitment - things like organizing applications and flagging relevant experience. These tools inform our process, they don't drive it. Every hiring decision is made by our team, full stop.

Compensation

The expected salary range for this role is $110,000 – $130,000 CAD Currency annually, based on experience and qualifications. We're happy to discuss further in conversation.

Equal Opportunity

Greenlight is an equal opportunity employer. We believe in fair consideration for all candidates regardless of ethnicity, culture, sexual orientation, religion, age, gender, or disability status.

Great Place to Work™

Greenlight is a certified Great Place to Work™ - 98% score. We're proud of that and we work every day to keep earning it.

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More about this job

Responsibilities

The Engagement Manager owns the client relationship, commercial governance, and delivery cadence for multiple concurrent AI and automation projects. They lead project pods, manage stakeholder expectations, and ensure business value is realized through effective project oversight.

Requirements

Candidates must have 5-8 years of experience in delivery, project management, or client-facing consulting within the technology sector. A strong background in AI, automation, or RPA project delivery and proven experience managing executive-level relationships are essential.

Skills

Project Management
Consulting
Artificial Intelligence
Automation
Commercial Acumen
Stakeholder Management
Agile Delivery
Scope Management
Risk Management
Strategic Planning
Team Leadership
Communication
Problem Solving
Technical Fluency
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Engagement Manager
Intelligent Automation
Agentic AI
Consulting
UiPath
Microsoft Power Platform
Anthropic Claude
AI Agents
RPA
Project Delivery
Commercial Governance
Stakeholder Management
Agile
Sprint Planning
Backlog Prioritization
Retrospectives
Business Value
KPIs
Scope Management
Change Control
RAID Log
Delivery Schedule
Status Reporting
Client-facing
Managed Services
Software Delivery
Technical Specification
Process Discovery
Automation Logic
Integration Points

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