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Added 11 mins ago
Software Developer II
CNN
Ottawa, ON · Kanata, ON
Full-time
The engineer will be responsible for creating customer facing products, testing artifacts, develop tooling to support massive growth of the CNN Commerce vertical. Candidate must have…
Added 11 mins ago
Senior Plant Controls Systems Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Minimum 12 years of experience in nuclear power generation or related industries
Added 11 mins ago
Senior Plant Controls Systems Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Minimum 12 years of experience in nuclear power generation or related industries
Added 11 mins ago
Plant Controls Systems Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Minimum 7 years of experience in nuclear power generation or related industries
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AWS Data Engineer
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Experience with financial, customer, transaction, or regulatory data.
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Plant Controls Systems Engineer
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Mississauga, ON
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Added 11 mins ago
Customer Engagement Manager
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Job Description: The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads…
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· Bachelor’s (or higher) degree in Computer Science, Computer Engineering, or other related fields, or equivalent experience.
Added 12 mins ago
Senior Infrastructure Engineer
Upstart
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You will join the Data Production Experience (PX) team, which owns Upstart’s Lakehouse (Databricks) infrastructure. This is the platform that Machine Learning, Analytics, and Software…
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Principal Test Specialist, Electrical
Babcock
Victoria, BC
To determine final salary, Babcock considers a variety of factors including the successful Candidate’s skills and experience and internal equity. The final base salary offer is at the…
Added 27 mins ago
Senior DevOps Engineer - Digital Platforms
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
…exceptional guest experiences is through a world-class employee experience and company…
Added 40 mins ago
Staff Backend Engineer - Digital Credentials
Okta
Toronto, ON
$160,000 to $220,000 CAD / year
Full-time
As a Staff Backend Engineer on the Okta Digital Credentials (ODC) team, you will define the technical direction of a new VDC identity ecosystem and set the standard for how we build it.
Added 56 mins ago
Data Scientist
Lantern
Edmonton, AB
5+ years of experience developing and delivering data science, machine learning, or AI solutions, preferably in consulting or other client-facing environments.
Added 1 hour ago
Field Service Engineer/Technician
Euromec Contracts Ltd
ON · Regional Municipality of York, ON
Full-time
We have an exciting opportunity for a Field Service Engineer/Technician to join our Company. Working on customer sites nationwide, your role will be interesting and varied. Along with the…
Added 1 hour ago
Product Security Engineer - Cyber security - IEC 62443
GE Vernova
Markham, ON
Full-time
Extensive experience with cyber security, preferably in an Operational Technology (OT) environment.
Added 1 hour ago
Electrical Engineer
Socomec Group
Brampton, ON
Full-time
…electrical systems for power distribution products by converting customer and project requirements into safe, accurate, manufacturable, and standards-compliant solutions. This role supports…
Added 1 hour ago
Warehouse Clerk
Celeros Flow Technology
QC · Burlington, QC
Two years' experience working in a warehouse setting is an asset
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Full-Stack Software Engineer
Burq, Inc.
Remote, Canada
Full-time · Remote
We're looking for a Full-stack Engineer who takes ownership of problems end to end and raises the bar for the team around them. You'll build the APIs, integrations, and product surfaces…
Added 1 hour ago
Software Engineer: Product Quality
Fiscal.ai
Remote, Canada
Full-time · Remote
Own the inbound bug pipeline for the Terminal, including Sentry issues, customer-reported problems, and what you find yourself. Reproduce, prioritize, and fix or route every one of them.
Added 1 hour ago
Firmware Developer
Miovision
Remote, Canada
$85,000 to $115,000 CAD / year
Full-time · Remote
The Embedded Engineer: You bring solid embedded and firmware design experience, backed by strong programming chops in C/C++ and Python.
Added 1 hour ago
Staff Data Scientist, Applied ML
Jobber
Remote, Canada
Full-time · Remote
…from their customers, while providing an easy and professional customer experience. Running a small business today isn't like it used to be - the way we consume and deliver service is…
Added 1 hour ago
Software Engineer – Messaging & Async Platform Infrastructure
Deel
Canada
Full-time
Strong professional experience as a software engineer, ideally in infrastructure, platform engineering, backend systems, or distributed systems.
Added 1 hour ago
Production Support - Elite Quant Fund- Up to $180,000 CAD + Bonus
Hunter Bond
Montreal, QC
Full-time
My client is hiring a Production Support Engineer to support mission-critical front office trading systems in a fast-paced, high-performance environment where uptime, speed, and reliability…
Added 1 hour ago
Supplier Quality Engineer
Jamesway
Cambridge, ON
$70,000 to $80,000 CAD / year
Full-time
Reporting to the Quality Director, the Supplier Quality Engineer is responsible for leading supplier quality development and performance improvement, and advanced quality planning across…
Added 1 hour ago
Director, Digital Platforms & Architecture
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Ce rôle se situe à l’intersection du marketing, de l’expérience numérique, de la technologie, des données et de la croissance. La personne retenue sera tout aussi à l’aise pour définir une…

Greenlight Consulting

Engagement Manager

Toronto, ON, Canada

Pay: $110,000 to $130,000 CAD / year
Experience: Mid-to-Senior (5–8 years relevant experience)
Posting language: English
Posted: Sep 29, 2026

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Original job description

Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions. Our teams work directly with clients to understand their operations, identify opportunities, and rapidly build solutions that create measurable business value. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and execution.

We’re building a future where consultants and engineers work alongside AI to deliver faster outcomes, stronger businesses, and transformative customer experiences. We run AI-assisted delivery as standard - from discovery through documentation to quality assurance - and this role operates in an environment where Anthropic's Claude is embedded in how we work, not treated as a future state.

What makes a star at Greenlight?

Commercially sharp and client-obsessed - you measure success by what the client achieved, not what was delivered
Calm in complexity - you manage multiple engagements, competing priorities, and difficult conversations without losing composure or thread
Fluent across the room - as credible with an executive sponsor as you are with a developer debugging an agent workflow
AI-forward - you understand enough about how intelligent automation works to lead it, defend it, and sell its value without needing a translator
Ownership mindset - the engagement is yours; you don’t wait for problems to surface, you find them first

The Role

This is the accountability seat on every Greenlight engagement. The AI Engagement Manager owns the client relationship, the commercial track, and the delivery cadence - across AI and automation projects running on tight, high-output cycles.

Engagements operate with an AI Automation Business Consultant who owns process discovery, AI logic design, and technical specification, alongside an Automation Engineer who owns the build. This role sits above both, as the commercial and relational anchor keeping the engagement on track, the client confident, and the value visible.

This means the role requires AI and automation fluency to have credible conversations about what is being built, how long it should take, and what the business outcome looks like - without needing the consultant or engineer to translate. You do not build the solution. But you need to understand it well enough to own it in the room.

At a Glance

Reports To

Director Project Delivery & Strategy

Works Closely With

Automation Business Consultant, Automation Engineers, Client Stakeholders, Vendor Partners

Client Interaction

Executive sponsors, business leads, project steering, vendor partners

Portfolio

3–4 concurrent engagements (3–6 month delivery cycles)

Platform Focus

UiPath, Microsoft Power Platform, Anthropic Claude / AI Agents

Seniority

Mid-to-Senior (5–8 years relevant experience)

Location

Onshore Canada - GTA preferred

Engagement Type

Hybrid Office - client-facing with occasional travel

What You’ll Do

Client Relationship & Commercial Governance

Serve as the primary client contact from kickoff through post-delivery review - the face of the engagement at every stage
Build trusted relationships with executive sponsors, business leads, and key stakeholders - read the room, sense shifts in confidence, and act before they become delivery risks
Own scope management and change control - identify creep early, facilitate commercial conversations around change with clarity, and protect margin without damaging the relationship
Lead difficult conversations: expectation resets, delay communications, scope disputes - directly, calmly, and without escalating to leadership by default
Maintain commercial awareness across your portfolio; flag risks to margin, timeline, or client satisfaction before they surface in a steering call

AI & Automation Delivery Oversight

Understand what is being built on every engagement - the automation logic, the AI agent behaviour, the integration points - well enough to represent it accurately to a client executive
Track delivery against the Week 0-to-go-live cadence: readiness confirmed before kickoff, discovery completed in Week 1, SDD validated before build, test cases parallel with Sprint 1
Identify when the delivery thread is at risk - slow discovery, SDD delays, build blockers, UAT gaps - and drive resolution before it affects the timeline
Maintain the RAID log, delivery schedule, and status reporting to client stakeholders - governance that is current, honest, and actionable, not performative
Manage competing priorities across 3–4 concurrent engagements without losing thread or dropping client confidence

Pod Leadership & Team Enablement

Create the conditions for the Automation Business Consultant and Engineer(s) to do their best work: resolved blockers, aligned stakeholders, clear scope, no unnecessary noise
Review Consultant deliverables - PDDs, agent specs, SDD sign-offs - for quality and alignment with client expectations before they go to the client
Coach the consultant through complex stakeholder sessions and difficult discovery conversations - your experience in the room is a resource, not a rank
Manage resource capacity and flag resourcing risks early - don’t let a build slow down because of a preventable resource constraint

Value Realization & Reporting

Proactively track whether clients are realizing expected automation and AI value - report against agreed KPIs and business outcomes, not just delivery milestones
Lead go-live communications, confidence management, and post-delivery debriefs - close every engagement with the client seeing what was delivered and what it was worth
Identify expansion opportunities within active accounts - process gaps, adjacent automation candidates, AI use cases the client hasn’t named yet - and surface them to the account team

What We’re Looking For

Essential Experience

5–8 years in a delivery, project management, or client-facing consulting role within technology - automation, AI, and RPA, development projects strongly preferred
Proven track record managing short-cycle software delivery projects (3–6 months) end-to-end across a portfolio of concurrent engagements
Direct exposure to AI or automation project delivery - you understand what an LLM-based agent or RPA build involves, the risks that are specific to these projects, and how to talk about them with a client
Experience managing executive and senior stakeholder relationships, including difficult commercial conversations and expectation management
Background in a consulting, managed services with experience delivering AI or agentic automation projects
Track record of managing scope, change orders, and commercial conversations in a professional services or managed services environment
Agile delivery - sprint planning, backlog prioritisation, retrospectives; comfortable running a cadence without a dedicated Scrum Master

Skills & Competencies

Commercial acumen - you understand project economics, margin, scope risk, and value-based delivery; you protect both the client relationship and Greenlight’s position
AI and automation fluency - not an engineer, but not a stranger to the technology; you can discuss agent logic, LLM outputs, and automation architecture with enough credibility to hold a client room
Political intelligence - you read room dynamics, sense wavering confidence, and act before issues escalate
Clear, confident communicator - you simplify complex technical and commercial topics without losing accuracy for either audience
Calm under pressure - you de-escalate, not amplify; clients feel steadier after talking to you, not more anxious
Organised across complexity - managing 3–4 concurrent projects with different clients, consultants, and build stages without losing thread

What Great Looks Like in This Role

The standard we are hiring to:

They know the delivery status before the status call and the client's mood before the client says anything. They understand what the consultant is building well enough to defend the timeline and scope in the same breath. When something goes sideways, they're already in motion - not writing an update, not waiting for the team to surface it. They run a portfolio of concurrent engagements with the same composure they bring to one. And they leave every client at go-live feeling like they got more than they paid for.

Our Process & Practices

Use of AI in Hiring

We use AI tools to support parts of our recruitment - things like organizing applications and flagging relevant experience. These tools inform our process, they don't drive it. Every hiring decision is made by our team, full stop.

Compensation

The expected salary range for this role is $110,000 – $130,000 CAD Currency annually, based on experience and qualifications. We're happy to discuss further in conversation.

Equal Opportunity

Greenlight is an equal opportunity employer. We believe in fair consideration for all candidates regardless of ethnicity, culture, sexual orientation, religion, age, gender, or disability status.

Great Place to Work™

Greenlight is a certified Great Place to Work™ - 98% score. We're proud of that and we work every day to keep earning it.

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More about this job

Responsibilities

The Engagement Manager owns the client relationship, commercial governance, and delivery cadence for multiple concurrent AI and automation projects. They lead project pods, manage stakeholder expectations, and ensure business value is realized through effective project oversight.

Requirements

Candidates must have 5-8 years of experience in delivery, project management, or client-facing consulting within the technology sector. A strong background in AI, automation, or RPA project delivery and proven experience managing executive-level relationships are essential.

Skills

Project Management
Consulting
Artificial Intelligence
Automation
Commercial Acumen
Stakeholder Management
Agile Delivery
Scope Management
Risk Management
Strategic Planning
Team Leadership
Communication
Problem Solving
Technical Fluency
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Engagement Manager
Intelligent Automation
Agentic AI
Consulting
UiPath
Microsoft Power Platform
Anthropic Claude
AI Agents
RPA
Project Delivery
Commercial Governance
Stakeholder Management
Agile
Sprint Planning
Backlog Prioritization
Retrospectives
Business Value
KPIs
Scope Management
Change Control
RAID Log
Delivery Schedule
Status Reporting
Client-facing
Managed Services
Software Delivery
Technical Specification
Process Discovery
Automation Logic
Integration Points

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