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Added 6 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 6 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 6 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 7 hours ago
Stage coopératif - Hiver 2027: Analyste d'affaires (4 mois)
CGI
Montreal, QC
Full-time
Prepare and facilitate Agile ceremonies (daily stand-ups, planning sessions, reviews, and retrospectives) with the support of a Scrum Master or senior Project Manager
Added 8 hours ago
Senior Project Manager
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Internship
Vacancy Name Senior Project Manager Vacancy No VN1000 Function Syn - Delivery & Operations Work Location Greenhill Data Centre, IOM Business Park, Braddan, Isle of Man, IM2 2QZ Basis…
Added 10 hours ago
Kubernetes Reliability Engineer
Roche
Mississauga, ON · Canada Pharma Campus
Full-time
…organization as a prime contact on initiatives and interacts with senior internal and external personnel. Uses deep knowledge to influence IT infrastructure vendor product evaluations and…
Added 11 hours ago
Java Delivery Manager
Aptino, Inc.
Montreal, QC
$50 to $55 CAD / hour
Contract
We are looking for a Java Delivery Manager / Senior Delivery Manager to lead end-to-end delivery of enterprise web applications. The ideal candidate will have a strong technical background…
Added 11 hours ago
Kubernetes Reliability Engineer
Roche
Mississauga, ON
Full-time
…organization as a prime contact on initiatives and interacts with senior internal and external personnel. Uses deep knowledge to influence IT infrastructure vendor product evaluations and…
Added 12 hours ago
Business Analyst Scrum Master
J&M Group
Montreal, QC
Contract
We are seeking an experienced Business Analyst & Scrum Master to support the delivery of a strategic enterprise platform designed to streamline business processes, workflow management,…
Added 12 hours ago
Java Delivery Manager
J&M Group
Montreal, QC
Contract
Certifications: PMP, CSM (Certified Scrum Master), or PMI-ACP is good to have.
Added 12 hours ago
Technical Program manager with Scrum master - Mississauga, Canada (Hybrid)
Altimetrik
Mississauga, ON
Full-time
We are looking for a Technical Program Manager with strong Scrum Master experience to lead complex technology programs, coordinate cross-functional teams, and drive Agile delivery from…
Added 12 hours ago
Full Stack Developer
KYYBA Inc
Ottawa, ON · Kanata, ON
Contract
…observability. The developer will receive technical direction from senior engineers and architects while progressively taking ownership of well-defined platform components and features.…
Added 13 hours ago
Senior Project Manager- (Payments/ Banking)
BMO
Toronto, ON · BMOPLACE
Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 13 hours ago
Senior Business Analyst
GlobalVariable
Toronto, ON
Contract
The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core…
Added 15 hours ago
Chargé de projet senior
FOP Consultants
Quebec, QC
Full-time
Détenir l’une des certifications agiles suivantes (atout): A-CSM, PSM II, CSP-SM, SAFe Advanced Scrum Master (ASM) etc.
Added 17 hours ago
Senior Manager, Data Product Manager
Scotiabank
Toronto, ON
The Senior Manager – Data Product Manager leads the strategy, lifecycle and value realization of data products and shared data capabilities for International Banking. Reporting to the…
Added 17 hours ago
Engagement Manager
Greenlight Consulting
Toronto, ON
$110,000 to $130,000 CAD / year
Mid-to-Senior (5–8 years relevant experience)
Added 17 hours ago
Lead Software Engineer
TechDoQuest
Toronto, ON
Full-time
As the Senior Developer Lead for the Corporate Technology Finance portfolio, you will act as the principal technical authority, thought leader, and architect for our Oracle Financial…
Added 18 hours ago
Senior Linux Administrator - Bilingual
Tech Talent International
Montreal, QC
$90,000 to $95,000 CAD / year
Full-time
…production and leading with your expertise. Together with the scrum master you will work closely with your Product Owner to deliver a stable and efficient and secure Unix IT system.…
Added 19 hours ago
Senior Java Software Engineer
Dexian
Mississauga, ON
Contract
We are seeking an experienced Senior Java Backend Developer with 10+ years of software development experience and strong expertise in Java, Spring Boot, REST APIs, Microservices, and Cloud…
Added 20 hours ago
Senior Business Analyst
Symbiotic Digital
ON · Downsview Central, Ontario
Contract
We are seeking a Senior Business Analyst, Level 3 to
Added 21 hours ago
Technical Program Management Analyst, Launch Program 2027 - Toronto, Canada
Mastercard
Toronto, ON
Full-time
-Support Scrum teams in Agile ceremonies, including Daily Stand-Ups, Sprint Planning sessions, Sprint Reviews, and Retrospectives.
Added 21 hours ago
Senior Project Manager, PMO
Magna International
Aurora, ON
Full-time
Agile or scaled-agile certification, such as Scrum Master, Product Owner, or SAFe, is considered an asset.
Added 22 hours ago
Project Manager - Halifax
Royal Bank of Canada
Halifax, NS
Full-time
Ideally 3 years as a Project Control Officer, and/or Scrum Master experience which includes both waterfall and agile projects.
Added 1 day ago
Technology Delivery Lead
TD
Toronto, ON
Full-time
TD Securities is seeking an experienced IT Project Manager / Scrum Master to support the delivery of strategic initiatives within the rapidly evolving Tokenized Deposits and Digital Assets…

Greenlight Consulting

Engagement Manager

Toronto, ON, Canada

Pay: $110,000 to $130,000 CAD / year
Experience: Mid-to-Senior (5–8 years relevant experience)
Posting language: English
Posted: Sep 29, 2026

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Original job description

Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions. Our teams work directly with clients to understand their operations, identify opportunities, and rapidly build solutions that create measurable business value. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and execution.

We’re building a future where consultants and engineers work alongside AI to deliver faster outcomes, stronger businesses, and transformative customer experiences. We run AI-assisted delivery as standard - from discovery through documentation to quality assurance - and this role operates in an environment where Anthropic's Claude is embedded in how we work, not treated as a future state.

What makes a star at Greenlight?

Commercially sharp and client-obsessed - you measure success by what the client achieved, not what was delivered
Calm in complexity - you manage multiple engagements, competing priorities, and difficult conversations without losing composure or thread
Fluent across the room - as credible with an executive sponsor as you are with a developer debugging an agent workflow
AI-forward - you understand enough about how intelligent automation works to lead it, defend it, and sell its value without needing a translator
Ownership mindset - the engagement is yours; you don’t wait for problems to surface, you find them first

The Role

This is the accountability seat on every Greenlight engagement. The AI Engagement Manager owns the client relationship, the commercial track, and the delivery cadence - across AI and automation projects running on tight, high-output cycles.

Engagements operate with an AI Automation Business Consultant who owns process discovery, AI logic design, and technical specification, alongside an Automation Engineer who owns the build. This role sits above both, as the commercial and relational anchor keeping the engagement on track, the client confident, and the value visible.

This means the role requires AI and automation fluency to have credible conversations about what is being built, how long it should take, and what the business outcome looks like - without needing the consultant or engineer to translate. You do not build the solution. But you need to understand it well enough to own it in the room.

At a Glance

Reports To

Director Project Delivery & Strategy

Works Closely With

Automation Business Consultant, Automation Engineers, Client Stakeholders, Vendor Partners

Client Interaction

Executive sponsors, business leads, project steering, vendor partners

Portfolio

3–4 concurrent engagements (3–6 month delivery cycles)

Platform Focus

UiPath, Microsoft Power Platform, Anthropic Claude / AI Agents

Seniority

Mid-to-Senior (5–8 years relevant experience)

Location

Onshore Canada - GTA preferred

Engagement Type

Hybrid Office - client-facing with occasional travel

What You’ll Do

Client Relationship & Commercial Governance

Serve as the primary client contact from kickoff through post-delivery review - the face of the engagement at every stage
Build trusted relationships with executive sponsors, business leads, and key stakeholders - read the room, sense shifts in confidence, and act before they become delivery risks
Own scope management and change control - identify creep early, facilitate commercial conversations around change with clarity, and protect margin without damaging the relationship
Lead difficult conversations: expectation resets, delay communications, scope disputes - directly, calmly, and without escalating to leadership by default
Maintain commercial awareness across your portfolio; flag risks to margin, timeline, or client satisfaction before they surface in a steering call

AI & Automation Delivery Oversight

Understand what is being built on every engagement - the automation logic, the AI agent behaviour, the integration points - well enough to represent it accurately to a client executive
Track delivery against the Week 0-to-go-live cadence: readiness confirmed before kickoff, discovery completed in Week 1, SDD validated before build, test cases parallel with Sprint 1
Identify when the delivery thread is at risk - slow discovery, SDD delays, build blockers, UAT gaps - and drive resolution before it affects the timeline
Maintain the RAID log, delivery schedule, and status reporting to client stakeholders - governance that is current, honest, and actionable, not performative
Manage competing priorities across 3–4 concurrent engagements without losing thread or dropping client confidence

Pod Leadership & Team Enablement

Create the conditions for the Automation Business Consultant and Engineer(s) to do their best work: resolved blockers, aligned stakeholders, clear scope, no unnecessary noise
Review Consultant deliverables - PDDs, agent specs, SDD sign-offs - for quality and alignment with client expectations before they go to the client
Coach the consultant through complex stakeholder sessions and difficult discovery conversations - your experience in the room is a resource, not a rank
Manage resource capacity and flag resourcing risks early - don’t let a build slow down because of a preventable resource constraint

Value Realization & Reporting

Proactively track whether clients are realizing expected automation and AI value - report against agreed KPIs and business outcomes, not just delivery milestones
Lead go-live communications, confidence management, and post-delivery debriefs - close every engagement with the client seeing what was delivered and what it was worth
Identify expansion opportunities within active accounts - process gaps, adjacent automation candidates, AI use cases the client hasn’t named yet - and surface them to the account team

What We’re Looking For

Essential Experience

5–8 years in a delivery, project management, or client-facing consulting role within technology - automation, AI, and RPA, development projects strongly preferred
Proven track record managing short-cycle software delivery projects (3–6 months) end-to-end across a portfolio of concurrent engagements
Direct exposure to AI or automation project delivery - you understand what an LLM-based agent or RPA build involves, the risks that are specific to these projects, and how to talk about them with a client
Experience managing executive and senior stakeholder relationships, including difficult commercial conversations and expectation management
Background in a consulting, managed services with experience delivering AI or agentic automation projects
Track record of managing scope, change orders, and commercial conversations in a professional services or managed services environment
Agile delivery - sprint planning, backlog prioritisation, retrospectives; comfortable running a cadence without a dedicated Scrum Master

Skills & Competencies

Commercial acumen - you understand project economics, margin, scope risk, and value-based delivery; you protect both the client relationship and Greenlight’s position
AI and automation fluency - not an engineer, but not a stranger to the technology; you can discuss agent logic, LLM outputs, and automation architecture with enough credibility to hold a client room
Political intelligence - you read room dynamics, sense wavering confidence, and act before issues escalate
Clear, confident communicator - you simplify complex technical and commercial topics without losing accuracy for either audience
Calm under pressure - you de-escalate, not amplify; clients feel steadier after talking to you, not more anxious
Organised across complexity - managing 3–4 concurrent projects with different clients, consultants, and build stages without losing thread

What Great Looks Like in This Role

The standard we are hiring to:

They know the delivery status before the status call and the client's mood before the client says anything. They understand what the consultant is building well enough to defend the timeline and scope in the same breath. When something goes sideways, they're already in motion - not writing an update, not waiting for the team to surface it. They run a portfolio of concurrent engagements with the same composure they bring to one. And they leave every client at go-live feeling like they got more than they paid for.

Our Process & Practices

Use of AI in Hiring

We use AI tools to support parts of our recruitment - things like organizing applications and flagging relevant experience. These tools inform our process, they don't drive it. Every hiring decision is made by our team, full stop.

Compensation

The expected salary range for this role is $110,000 – $130,000 CAD Currency annually, based on experience and qualifications. We're happy to discuss further in conversation.

Equal Opportunity

Greenlight is an equal opportunity employer. We believe in fair consideration for all candidates regardless of ethnicity, culture, sexual orientation, religion, age, gender, or disability status.

Great Place to Work™

Greenlight is a certified Great Place to Work™ - 98% score. We're proud of that and we work every day to keep earning it.

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More about this job

Responsibilities

The Engagement Manager owns the client relationship, commercial governance, and delivery cadence for multiple concurrent AI and automation projects. They lead project pods, manage stakeholder expectations, and ensure business value is realized through effective project oversight.

Requirements

Candidates must have 5-8 years of experience in delivery, project management, or client-facing consulting within the technology sector. A strong background in AI, automation, or RPA project delivery and proven experience managing executive-level relationships are essential.

Skills

Project Management
Consulting
Artificial Intelligence
Automation
Commercial Acumen
Stakeholder Management
Agile Delivery
Scope Management
Risk Management
Strategic Planning
Team Leadership
Communication
Problem Solving
Technical Fluency
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Engagement Manager
Intelligent Automation
Agentic AI
Consulting
UiPath
Microsoft Power Platform
Anthropic Claude
AI Agents
RPA
Project Delivery
Commercial Governance
Stakeholder Management
Agile
Sprint Planning
Backlog Prioritization
Retrospectives
Business Value
KPIs
Scope Management
Change Control
RAID Log
Delivery Schedule
Status Reporting
Client-facing
Managed Services
Software Delivery
Technical Specification
Process Discovery
Automation Logic
Integration Points

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