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Added 8 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…the Vice-President, Students portfolio (International Student Development, Counselling Services, etc.). The ESA represents ES on teams, committees, and working groups internal and external…
Added 8 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…the Vice-President, Students portfolio (International Student Development, Counselling Services, etc.). The ESA represents ES on teams, committees, and working groups internal and external…
Added 8 mins ago
Business Development Manager (BDM)
Jobgether
Canada
Full-time
As a Business Development Manager, you will lead regional sales efforts and drive revenue growth through strategic business development and distributor partnerships.
Added 8 mins ago
Senior Java Developer
Future Electronics
Kirkland, QC
Full-time
We are seeking an experienced and highly skilled Senior Java Developer to join our dynamic team. The ideal candidate will have a strong background in Java development, with expertise in…
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Senior Red Team Operator, Adversary Emulation (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
…Information Technology Security, IT Systems Integration, Negotiation, Software Development, Software Development Life Cycle…
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Ottawa, ON
Contract
Leadership, coaching, and team development capabilities
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Manager, Software Development
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CNN Digital Commerce is seeking a Software Engineering Manager to lead a talented and innovative engineering team building the next generation of web applications and commerce products.…
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Assistant Manager, Custodial Operations and Building Services
University of Saskatchewan
Saskatoon, SK
The Facilities team is comprised of over 300 trades personnel and service workers that provide trusted services and stewardship in support of teaching, learning, and discovery. This team is…
Added 38 mins ago
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Added 52 mins ago
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Vancouver, BC
Full-time
Experience working in SaaS or software product development.
Added 52 mins ago
Forest Planning and Development Technician
Government of Manitoba
Winnipeg, MB
Full-time
Reporting to the Timber Administration Lead, the Forest Planning and Development Technician supports the Timber Administration Lead in the tracking and reporting of Crown timber harvested…
Added 52 mins ago
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Added 52 mins ago
Business Development Representative
Intelex Technologies ULC
Toronto, ON
Full-time
Work in collaboration with a team of Account Executives and other business development representatives
Added 53 mins ago
Marketing Manager
Boast Capital LP
Toronto, ON · Vancouver, BC
$110,000 to $130,000 CAD / year
Boast is looking for a Marketing Manager to lead demand generation, content and event marketing while managing and developing a team of three.
Added 53 mins ago
Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)
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Gatineau, QC
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· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Added 1 hour ago
Platform Team Lead
nesto
Canada
Full-time
You will apply software engineering principles to platform development, focusing on building the tools, infrastructure, and developer experience that empower every team at nesto to move…
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Principal Scientist, Physical AI
Sanctuary AI
Vancouver, BC
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Strong leadership skills in organizing R&D work for projects, with the ability to lead a cross functional team
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Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)
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$27.84 to $29.72 CAD / hour
Part-time
Come work as a Medical Office Assistant (MOA) with Vancouver Coastal Health (VCH) at Richmond East Urgent and Primary Care Centre in Richmond, BC! Apply now to join the team!
Added 1 hour ago
Occupational Therapist - Home Health
Vancouver Coastal Health
Vancouver, BC
$45.15 to $56.17 CAD / hour
Temporary
Come work as an Occupational Therapist with Vancouver Coastal Health (VCH) at Evergreen Community Health Centre Home Health in Vancouver, BC! Apply now to join our team!
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Licensing Officer - Child Care
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Vancouver, BC
$40.19 to $50.2 CAD / hour
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Come work as a Licensing Officer - Child Care with Vancouver Coastal Health (VCH) at the Community Care Facilities Licensing team in Vancouver, BC! Apply now to join the team!
Added 1 hour ago
Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)
Vancouver Coastal Health
Richmond, BC
$27.84 to $29.72 CAD / hour
Temporary
Come work as a Medical Office Assistant (MOA) with Vancouver Coastal Health (VCH) at Richmond East Urgent and Primary Care Centre in Richmond, BC! Apply now to join the team!
Added 1 hour ago
Staff Software Engineer, Core Applications
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$138,445 to $173,056 USD / year
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Added 1 hour ago
Registered Nurse (RN) - Palliative Care Nursing
Vancouver Coastal Health
Richmond, BC
$41.42 to $55.91 CAD / hour
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Added 1 hour ago
Medical Office Assistant (MOA) - Shellbridge Family Clinic - Casual
Vancouver Coastal Health
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Other
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Greenlight Consulting

Engagement Manager

Toronto, ON, Canada

Pay: $110,000 to $130,000 CAD / year
Experience: Mid-to-Senior (5–8 years relevant experience)
Posting language: English
Posted: Sep 29, 2026

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Original job description

Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions. Our teams work directly with clients to understand their operations, identify opportunities, and rapidly build solutions that create measurable business value. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and execution.

We’re building a future where consultants and engineers work alongside AI to deliver faster outcomes, stronger businesses, and transformative customer experiences. We run AI-assisted delivery as standard - from discovery through documentation to quality assurance - and this role operates in an environment where Anthropic's Claude is embedded in how we work, not treated as a future state.

What makes a star at Greenlight?

Commercially sharp and client-obsessed - you measure success by what the client achieved, not what was delivered
Calm in complexity - you manage multiple engagements, competing priorities, and difficult conversations without losing composure or thread
Fluent across the room - as credible with an executive sponsor as you are with a developer debugging an agent workflow
AI-forward - you understand enough about how intelligent automation works to lead it, defend it, and sell its value without needing a translator
Ownership mindset - the engagement is yours; you don’t wait for problems to surface, you find them first

The Role

This is the accountability seat on every Greenlight engagement. The AI Engagement Manager owns the client relationship, the commercial track, and the delivery cadence - across AI and automation projects running on tight, high-output cycles.

Engagements operate with an AI Automation Business Consultant who owns process discovery, AI logic design, and technical specification, alongside an Automation Engineer who owns the build. This role sits above both, as the commercial and relational anchor keeping the engagement on track, the client confident, and the value visible.

This means the role requires AI and automation fluency to have credible conversations about what is being built, how long it should take, and what the business outcome looks like - without needing the consultant or engineer to translate. You do not build the solution. But you need to understand it well enough to own it in the room.

At a Glance

Reports To

Director Project Delivery & Strategy

Works Closely With

Automation Business Consultant, Automation Engineers, Client Stakeholders, Vendor Partners

Client Interaction

Executive sponsors, business leads, project steering, vendor partners

Portfolio

3–4 concurrent engagements (3–6 month delivery cycles)

Platform Focus

UiPath, Microsoft Power Platform, Anthropic Claude / AI Agents

Seniority

Mid-to-Senior (5–8 years relevant experience)

Location

Onshore Canada - GTA preferred

Engagement Type

Hybrid Office - client-facing with occasional travel

What You’ll Do

Client Relationship & Commercial Governance

Serve as the primary client contact from kickoff through post-delivery review - the face of the engagement at every stage
Build trusted relationships with executive sponsors, business leads, and key stakeholders - read the room, sense shifts in confidence, and act before they become delivery risks
Own scope management and change control - identify creep early, facilitate commercial conversations around change with clarity, and protect margin without damaging the relationship
Lead difficult conversations: expectation resets, delay communications, scope disputes - directly, calmly, and without escalating to leadership by default
Maintain commercial awareness across your portfolio; flag risks to margin, timeline, or client satisfaction before they surface in a steering call

AI & Automation Delivery Oversight

Understand what is being built on every engagement - the automation logic, the AI agent behaviour, the integration points - well enough to represent it accurately to a client executive
Track delivery against the Week 0-to-go-live cadence: readiness confirmed before kickoff, discovery completed in Week 1, SDD validated before build, test cases parallel with Sprint 1
Identify when the delivery thread is at risk - slow discovery, SDD delays, build blockers, UAT gaps - and drive resolution before it affects the timeline
Maintain the RAID log, delivery schedule, and status reporting to client stakeholders - governance that is current, honest, and actionable, not performative
Manage competing priorities across 3–4 concurrent engagements without losing thread or dropping client confidence

Pod Leadership & Team Enablement

Create the conditions for the Automation Business Consultant and Engineer(s) to do their best work: resolved blockers, aligned stakeholders, clear scope, no unnecessary noise
Review Consultant deliverables - PDDs, agent specs, SDD sign-offs - for quality and alignment with client expectations before they go to the client
Coach the consultant through complex stakeholder sessions and difficult discovery conversations - your experience in the room is a resource, not a rank
Manage resource capacity and flag resourcing risks early - don’t let a build slow down because of a preventable resource constraint

Value Realization & Reporting

Proactively track whether clients are realizing expected automation and AI value - report against agreed KPIs and business outcomes, not just delivery milestones
Lead go-live communications, confidence management, and post-delivery debriefs - close every engagement with the client seeing what was delivered and what it was worth
Identify expansion opportunities within active accounts - process gaps, adjacent automation candidates, AI use cases the client hasn’t named yet - and surface them to the account team

What We’re Looking For

Essential Experience

5–8 years in a delivery, project management, or client-facing consulting role within technology - automation, AI, and RPA, development projects strongly preferred
Proven track record managing short-cycle software delivery projects (3–6 months) end-to-end across a portfolio of concurrent engagements
Direct exposure to AI or automation project delivery - you understand what an LLM-based agent or RPA build involves, the risks that are specific to these projects, and how to talk about them with a client
Experience managing executive and senior stakeholder relationships, including difficult commercial conversations and expectation management
Background in a consulting, managed services with experience delivering AI or agentic automation projects
Track record of managing scope, change orders, and commercial conversations in a professional services or managed services environment
Agile delivery - sprint planning, backlog prioritisation, retrospectives; comfortable running a cadence without a dedicated Scrum Master

Skills & Competencies

Commercial acumen - you understand project economics, margin, scope risk, and value-based delivery; you protect both the client relationship and Greenlight’s position
AI and automation fluency - not an engineer, but not a stranger to the technology; you can discuss agent logic, LLM outputs, and automation architecture with enough credibility to hold a client room
Political intelligence - you read room dynamics, sense wavering confidence, and act before issues escalate
Clear, confident communicator - you simplify complex technical and commercial topics without losing accuracy for either audience
Calm under pressure - you de-escalate, not amplify; clients feel steadier after talking to you, not more anxious
Organised across complexity - managing 3–4 concurrent projects with different clients, consultants, and build stages without losing thread

What Great Looks Like in This Role

The standard we are hiring to:

They know the delivery status before the status call and the client's mood before the client says anything. They understand what the consultant is building well enough to defend the timeline and scope in the same breath. When something goes sideways, they're already in motion - not writing an update, not waiting for the team to surface it. They run a portfolio of concurrent engagements with the same composure they bring to one. And they leave every client at go-live feeling like they got more than they paid for.

Our Process & Practices

Use of AI in Hiring

We use AI tools to support parts of our recruitment - things like organizing applications and flagging relevant experience. These tools inform our process, they don't drive it. Every hiring decision is made by our team, full stop.

Compensation

The expected salary range for this role is $110,000 – $130,000 CAD Currency annually, based on experience and qualifications. We're happy to discuss further in conversation.

Equal Opportunity

Greenlight is an equal opportunity employer. We believe in fair consideration for all candidates regardless of ethnicity, culture, sexual orientation, religion, age, gender, or disability status.

Great Place to Work™

Greenlight is a certified Great Place to Work™ - 98% score. We're proud of that and we work every day to keep earning it.

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More about this job

Responsibilities

The Engagement Manager owns the client relationship, commercial governance, and delivery cadence for multiple concurrent AI and automation projects. They lead project pods, manage stakeholder expectations, and ensure business value is realized through effective project oversight.

Requirements

Candidates must have 5-8 years of experience in delivery, project management, or client-facing consulting within the technology sector. A strong background in AI, automation, or RPA project delivery and proven experience managing executive-level relationships are essential.

Skills

Project Management
Consulting
Artificial Intelligence
Automation
Commercial Acumen
Stakeholder Management
Agile Delivery
Scope Management
Risk Management
Strategic Planning
Team Leadership
Communication
Problem Solving
Technical Fluency
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Engagement Manager
Intelligent Automation
Agentic AI
Consulting
UiPath
Microsoft Power Platform
Anthropic Claude
AI Agents
RPA
Project Delivery
Commercial Governance
Stakeholder Management
Agile
Sprint Planning
Backlog Prioritization
Retrospectives
Business Value
KPIs
Scope Management
Change Control
RAID Log
Delivery Schedule
Status Reporting
Client-facing
Managed Services
Software Delivery
Technical Specification
Process Discovery
Automation Logic
Integration Points

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