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Added 9 mins ago
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Full-time
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GreenShield

Bilingual Project Manager, Enterprise Onboarding

Montreal, QC, Canada

Pay: $72,521 to $109,341 CAD / year
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

The Project Manager, Enterprise Onboarding, is a client and advisor-facing role that works closely with and directly supporting all lines of business – including Insurance, Administration and Health – in the onboarding and implementation of new business. This is an important role that develops and executes project plans designed to onboard new clients / plan sponsors and partners of varying sizes and complexity. This role plays a critical role in ensuring that new clients/advisors are onboarded in accordance with our service delivery model and quality standards, while delivering a positive and impactful customer experience. The Project Manager also leads business or strategic projects as required and supports with procurement activities, by providing support on RFPs and proposals as well as participating in finalist presentations. This position reports to the PMO Manager, Enterprise Onboarding.

Works with various internal teams to configure/adapt solutions for non-standard implementations
Develops and executes implementation project plans to meet the specific requirements of each sale and does so in partnership with internal and external stakeholders.
Manages overall project governance including stakeholder communication, meeting cadence, meeting facilitation, project documentation, status reporting and risk mitigation.
Coordinates internal and external resource requirements and monitors deliverables.
Adjust plans and communication accordingly to achieve desired outcomes.
Ensures implementation project documents are complete, current and managed in accordance with established procedures.
Manages multiple projects simultaneously and acts as back up to other Project Managers
Coach business resources and other project managers on the processes, tools and responsibilities required to deliver successful client projects.
Delivers projects on time and monitors client feedback
Develops test/quality plans to ensure client expectations and scope of work is delivered
Builds and fosters cooperative and productive relationships with team members, internal/external stakeholders, and customer contacts while representing the interests of GreenShield.
Works proactively to limit and or diffuse escalations, escalates issues accordingly to mitigate risk and client disruption
Interacts with the Management Team to ensure results are achieved.
Participates in special projects such as responding to RFPs for new business opportunities and other sales related initiatives (e.g., business case creation).
Participates in finalist presentations to secure new business when required, acting as GS ambassador and provides confidence to new customers on implementation approach.
Guides stakeholders and manages expectations with respect to Standard Service Delivery Guidelines.
Participates in continuous improvement by reviewing client feedback, outcomes and best practices to evolve processes and services.
Other duties as assigned.

WHO WE'RE LOOKING FOR

PMP Certification preferred or working towards certification within first year of role
Demonstrated track record of managing multiple projects simultaneously
Industry knowledge (insurance, group benefits, administration, health services and/or related industry)
Ability to influence and lead others to achieve project deliverables
Ability to organize and prioritize accountabilities in a deadline-driven environment
Strong customer focus while balancing business expectations, strong relationship management and collaboration
Excellent communication and negotiation skills
Advanced knowledge of Project Management tools, Word, Excel, PowerPoint, MS Project, etc.
Able to travel when required
Able to accommodate flexible schedule when required
Collaborator
Results driven

A FEW MORE DETAILS

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Develop and manage implementation plans for new clients and partners, coordinating stakeholders, resources, governance, documentation, risks, and quality to deliver projects on time and meet client expectations. Lead multiple projects and support strategic initiatives, RFPs, finalist presentations, stakeholder coaching, and continuous improvement.

Requirements

The role prefers PMP certification or progress toward certification within the first year, a demonstrated ability to manage multiple projects, and relevant insurance, group benefits, administration, or health services industry knowledge. Candidates should be strong collaborators and communicators with leadership, customer focus, negotiation, prioritization, and project-management tool skills; travel and schedule flexibility may be required.

Skills

Project Management
Enterprise Onboarding
Implementation Planning
Project Governance
Stakeholder Communication
Risk Mitigation
Resource Coordination
Quality Planning
Negotiation
Leadership
Prioritization
Process Improvement
RFP and Proposal Support
Microsoft Project
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

PMP Certification
Project Management
Enterprise Onboarding
Implementation
Project Plans
Project Governance
Stakeholder Communication
Risk Mitigation
Quality Plans
Client Experience
Insurance
Group Benefits
Administration
Health Services
RFPs
Proposals
Finalist Presentations
Business Cases
Continuous Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Service Delivery Guidelines

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