WHO WE ARE
GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.
At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
THE ROLE IN A NUTSHELL
This is a 12 month contract position.
Reporting to the Director, Corporate Communications & Enterprise Change Management, the Manager, Corporate Communications leads GreenShield's internal communications function and plays a key role in helping employees understand and connect to the organization's strategy, priorities, culture and performance.
This role is responsible for developing and executing enterprise communications programs that inform, engage and align employees across GreenShield. As the lead for internal communications, the Manager oversees employee communications channels, executive and CEO communications, enterprise forums, culture and engagement communications, and key organizational moments.
Working closely with the CEO, executive leadership team and stakeholders across the organization, this role ensures communications are strategic, authentic, clear and aligned with GreenShield's purpose, values and business priorities.
Key Responsibilities Include:
Internal Communications Strategy
- Lead the development and execution of GreenShield's internal communications strategy and annual communications plan.
- Develop integrated communications plans that support enterprise priorities, organizational performance, culture and employee engagement.
- Ensure employees have a clear understanding of GreenShield's strategy, business priorities and organizational direction.
- Identify opportunities to strengthen alignment, connection and engagement across the organization.
- Provide strategic communications guidance on employee-facing initiatives and organizational priorities.
CEO & Executive Communications
- Lead the development and execution of CEO communications across the organization.
- Develop presentations, speaking notes, videos, key messages, FAQs, employee updates, social media and leadership communications on behalf of the CEO.
- Support the preparation and execution of CEO engagement activities, including town halls, employee forums, leadership meetings, and enterprise and external events.
- Anticipate communications needs and proactively prepare materials that enable successful CEO and executive participation in key organizational moments.
- Ensure CEO and executive communications are authentic, coordinated and aligned with GreenShield's strategic priorities.
Enterprise Events & Organizational Moments
- Lead communications planning and support for town halls, leadership forums, enterprise meetings and major organizational announcements.
- Develop communication strategies, key messages and supporting materials for enterprise events and initiatives.
- Coordinate messaging, timing and stakeholder alignment for high-profile organizational communications.
- Support major organizational moments with thoughtful planning and execution.
To Succeed in this role:
- Build strong, trusted relationships across the organization and effectively partner with leaders at all levels.
- Collaborate across functions to identify communications priorities, opportunities and potential risks, ensuring proactive and coordinated support.
- Work seamlessly with executive leadership, People & Culture, Enterprise Change Management, Marketing and Corporate Affairs to deliver integrated communications that advance business objectives.
- Use data, employee feedback and channel insights to measure effectiveness, identify opportunities and continuously improve communications impact.
- Demonstrate strong judgment, agility and a continuous-improvement mindset while staying current on evolving employee and executive communications best practices.
WHO WE'RE LOOKING FOR
Experience
- 8+ years of progressive experience in corporate communications, ideally within a complex or fast-paced organization.
Education
- Post-secondary degree in Communications, Journalism, Public Relations or a related field.
Knowledge & Skills
- Strong foundation in corporate communications, with a clear understanding of internal and external audiences and how to adapt messaging across channels including digital, social, media, and executive platforms.
- Exceptional writing and editing skills, with a sharp attention to detail and the ability to translate complex information into clear, compelling content for a range of audiences.
- Strong stakeholder management skills, with the ability to collaborate effectively, build relationships, and influence outcomes across teams.
- Highly organized and self-directed, with the ability to manage competing priorities, exercise sound judgment, and deliver high-quality work within tight timelines.
Abilities
- Confident and professional presence, with the ability to work effectively with and influence stakeholders at all levels, including senior leaders.
- Collaborative and team-oriented, with a proactive approach to supporting shared goals and priorities.
- Strong verbal and written communication skills, with the ability to tailor messaging to different audiences and situations.
- Comfortable working independently in ambiguous or evolving environments, bringing structure and clarity to complex work.
- Resilient and adaptable, with the ability to navigate competing demands and maintain focus under pressure.
- Proven ability to build trust and strong working relationships across the organization.
- Capable of managing multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
