Find work in Canada.

630,104 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
LH
2600001885 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Full-time
…risk infants and the Ambulatory clinics. Participates in the development and implementation of nursing and patient education programs specific to breast feeding the high risk neonate and…
Added just now
AS
Power Platform Consultant
Apex Systems
Toronto, ON
- $55 to $70 CAD / hour
- Full-time
This role offers the opportunity to have an impact beyond individual application development. The consultant will help influence how enterprise automation solutions are designed, governed,…
Added just now
AS
Compliance Testing Consultant
Apex Systems
Toronto, ON
- $65 to $68 CAD / hour
- Full-time
…We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards,…
Added just now
FS
Project Coordinator
Focus Systems Inc.
SK · Saskatchewan, Canada
- Contract
Support scope, budget, and schedule development and track the procurement of IT equipment and services
Added just now
TH
IT Intern (8-month fixed term)
Tricon Homes
Toronto, ON
- Full-time
…operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help…
Added just now
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Part-time
Demonstrated commitment to the professional growth and development of self and others.
Added just now
SM
Physiotherapist - Full Time
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Stevenson Memorial Hospital careers…
Added just now
E
Field Service Supervisor
Epiroc
Thunder Bay, ON
- Full-time
…aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or…
Added just now
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CV5-2000500L494 -- in the email subject line for your application to be considered.
Added just now
L
Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
Support the training and development of new employees as needed and participate in a regular on-call rotation
Added just now
T
iOS Engineer - Contract
TribalScale
Toronto, ON
- Contract
Strong understanding of mobile application architecture, design patterns, and software development best practices.
Added just now
SM
Registered Respiratory Therapist
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to the professional growth and development of self and others.
Added just now
D
Dental Administrator - Sudbury Dental Group
Dentalcorp
Sudbury, ON · Greater Sudbury, ON
- Full-time
…can focus on what matters most: patient care, professional development, and practice…
Added just now
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Stevenson Memorial Hospital careers…
Added just now
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Stevenson Memorial Hospital believes in offering opportunities for growth and development which includes:
Added just now
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to the professional growth and development of self and others.
Added just now
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to the professional growth and development of self and others.
Added just now
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to the professional growth and development of self and others.
Added just now
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Stevenson Memorial Hospital believes in offering opportunities for growth and development which includes:
Added just now
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Stevenson Memorial Hospital believes in offering opportunities for growth and development which includes:
Added just now
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Part-time
Demonstrated commitment to the professional growth and development of self and others.
Added just now
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to the professional growth and development of self and others.
Added just now
NP
Ticketing Administrator
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…discounting, timeslot and capacity management, admission ticket development, receipt printing, confirmation (and other) developed letters…
Added just now
GI
Business Transformation Director
GRAITEC Italy
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added just now
T
Intermediate Java Engineer
TEKsystems
Waterloo, ON
- $60 to $75 CAD / hour
- Contract
3.5+ years of professional software development experience.

GreenShield

Delivery Manager, CRM & Enterprise Applications

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Salary : 72,521.00$-142,069.00$ · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary : 72,521.00$-142,069.00$
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Salary : 72,521.00$-142,069.00$

We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting GreenShield’s contact centre and enterprise operations.

This is not a traditional project management role focused primarily on schedules and status reporting. You will take ownership of delivery across an integrated technology environment that includes Microsoft Dynamics 365, NICE CXone, the Unified Service Layer, and Workday. You will bring together technical teams, vendors, product owners, and business stakeholders to resolve incidents, monitor service performance and costs, prioritize enhancements, and ensure our platforms continue to meet evolving business and customer needs.

During the initial stage, your focus will be on platform stabilization and operational readiness. As the environment matures, you will help shape the roadmap, identify improvement opportunities, and drive greater value from our technology investments.

WHAT YOU’LL DO

Lead the day-to-day delivery and stabilization of CRM, contact centre, integration, and enterprise application services.
Coordinate cross-functional teams during critical incidents, ensuring clear ownership, timely escalation, defined next steps, and effective communication.
Monitor SLAs, KPIs, incident trends, backlog health, resolution times, and vendor performance.
Lead root cause analysis and support the implementation of sustainable solutions that reduce recurring issues.
Partner with product owners and business stakeholders to evaluate, prioritize, and deliver platform enhancements.
Use operational data and customer interaction trends to identify opportunities for automation, improved call containment, better workflows, and enhanced user experiences.
Monitor SaaS licensing, consumption, utilization, and platform costs against forecasts, identifying variances and emerging financial risks.
Support the development of FinOps practices, cost reporting, and informed licensing decisions.
Lead operational and technical governance discussions with vendors and internal partners.
Maintain delivery playbooks, escalation paths, runbooks, service reporting, and supporting documentation.
Ensure platform changes consider technical feasibility, security, cost, architecture, and operational impact.

WHO WE’RE LOOKING FOR

You are an adaptable and accountable delivery leader who can bring structure to ambiguity, coordinate teams through complex operational challenges, and communicate effectively with both technical and business audiences. You are comfortable moving between incident management, service performance, vendor discussions, cost analysis, and continuous improvement.

You bring:

Experience in technology delivery management, enterprise application support, platform operations, or application management services.
Experience supporting CRM, contact centre, ERP, or other enterprise SaaS platforms.
Familiarity with Microsoft Dynamics 365, NICE CXone, Workday, Power Platform, APIs, middleware, or similar integrated technology environments.
Strong experience leading high-priority incidents and coordinating technical and business teams through resolution.
Knowledge of ITIL practices, incident and problem management, change and release management, SLAs, and KPIs.
Experience managing vendors, service providers, and cross-functional stakeholder relationships.
Experience monitoring SaaS licensing, cloud consumption, technology costs, or FinOps reporting.
Strong analytical, problem-solving, organizational, and communication skills.
Project management capabilities combined with a broader operational delivery and platform ownership mindset.
The ability to manage competing priorities and maintain momentum in a fast-paced, evolving environment.

EDUCATION AND PREFERRED QUALIFICATIONS

Bachelor’s degree in computer science, Information Technology, Business Technology, or a related field, or equivalent practical experience.
Certifications in Microsoft Dynamics 365, Power Platform, Workday, ITIL, FinOps, or project management are considered assets.
Experience in group benefits, insurance, healthcare, financial services, or another regulated environment is an asset but not mandatory.
Bilingualism in English and French is an asset.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

Apply About employer

More about this job

Responsibilities

Lead the operational delivery and stabilization of CRM, contact centre, integration, and enterprise application services, coordinating teams through incidents and monitoring service performance, vendors, and costs. Prioritize platform enhancements, drive root-cause resolution and continuous improvement, and maintain operational governance, documentation, and readiness.

Requirements

Candidates should have experience in technology delivery, enterprise application support, or platform operations, including support for CRM, contact centre, ERP, or other enterprise SaaS platforms. They should bring strong incident and service management, vendor and stakeholder coordination, SaaS cost monitoring, and communication skills; a related bachelor’s degree or equivalent practical experience is sought, while relevant certifications and regulated-industry experience are assets.

Skills

Technology Delivery Management
Enterprise Application Support
Platform Operations
Microsoft Dynamics 365
NICE CXone
Workday
Incident Management
Problem Management
Change and Release Management
ITIL Practices
Service-Level Agreement Monitoring
Vendor Management
Stakeholder Management
SaaS Cost and Licensing Management
FinOps
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
NICE CXone
Unified Service Layer
Workday
Power Platform
APIs
Middleware
CRM
Contact Centre
Enterprise Applications
Enterprise SaaS
ITIL
Incident Management
Problem Management
Change Management
Release Management
Service-Level Agreements
Key Performance Indicators
Root Cause Analysis
Vendor Management
FinOps
SaaS Licensing
Cloud Consumption
Operational Governance
Platform Stabilization
Service Performance
Automation
Call Containment
Runbooks
Group Benefits

Report this job