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Added 7 mins ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · British Columbia, Canada
- Full-time
The Door Manufacturing Supervisor supports the daily production operations of the door pre-hanging facility by providing hands‑on leadership, coordination, and technical expertise. This…
Added 7 mins ago
AM
Foreman - Mechanical Shop
Amalgamated Mining Group
AB · Edmonton, AB
- Full-time
Reporting to the General Manager, Maintenance, the Shop Foreman plays a crucial role in ensuring that the shop operates smoothly, deadlines are met, quality standards are maintained, and…
Added 7 mins ago
MF
Architectural project manager (freelance)
Moment Factory
Montreal, QC
- Full-time
As an Architectural Project Manager, you supervise and organize the scenographic and architectural technical operations for projects at Moment Factory. You ensure the designers' vision is…
Added 7 mins ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
…with the Inside Sales Support Representative, Outside Sales, Operations, Marketing, and Branch leadership, the Inside Sales Account Manager helps ensure a coordinated and responsive…
Added 7 mins ago
AY
Mall Maintenance
Avison Young | Canada
Toronto, ON · Etobicoke, ON
- Full-time
Located at Woodbine Mall/Fantasy Fair and reporting to the Operations Manager, this Mall Maintenance candidate will be responsible for the day-to-day maintenance and upkeep of the property.…
Added 7 mins ago
H
Bid and Proposals Manager
Hays
Vaughan, ON
- Full-time
The Bid and Proposal Manager is responsible for leading the planning, development, coordination, and submission of competitive proposals, qualifications, and tenders for major…
Added 7 mins ago
WM
Licensed 310T Mechanic Afternoon Shift Sign-On Bonus $10 000
Waste Management, Inc. (WM)
Mount Forest, ON
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 7 mins ago
Co-op/Intern Student - Automation Systems Administrator, 12 Months (January 2027)
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Edmonton, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 7 mins ago
Co-op/Intern Student - Automation Specialist, 12 Months (January 2027)
Spartan Controls Ltd.
Edmonton, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 7 mins ago
Application Specialist - Valve & Measurement Reliability
Spartan Controls Ltd.
Edmonton, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 7 mins ago
Technologist II - Sewer & Drainage Operations
City of Regina
Regina, SK
This position performs complex and advanced technical work including database management, asset management, water and sewer engineering and operation, infrastructure planning, design,…
Added 7 mins ago
RS
Customer Service Associate II
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log…
Added 7 mins ago
Senior Manager, International Banking Treasury Analytics - Global Finance
Scotiabank
Toronto, ON
As Senior Manager, International Banking Treasury Analytics, you will develop analytical tools and insights to support balance sheet, liquidity, funding, capital, investment, and hedging…
Added 7 mins ago
PH
Laboratory Technician
Public Health Ontario
Toronto, ON
- Full-time
To provide technical support for real-time PCR testing within the Virology department and to support the overall Covid response within laboratory operations manual set up of real time PCR…
Added 7 mins ago
Senior Manager, Bell AI Fabric Strategy
Bell
Regina, SK
…regulatory, environmental, commercial, community, operational or technical challenges exist? What are the risks and what remains unknown? Should Bell move forward, reshape the opportunity,…
Added 23 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 23 mins ago
ST
Field Service Rep II
Solar Turbines
Stratford, ON · Home in Ontario
- Full-time
…damage to equipment. Provide daily reports to the relevant manager on projects or daily work. Keep abreast of pending work and personnel required to complete the projects. Ensure that…
Added 23 mins ago
M
Staff Software Architect - Flight Software
MDA
Brampton, ON
- Full-time
We’re on the hunt for a Staff level Software Architect on our Robotics & Space Operations team at our Brampton office to lead the design of our Flight Software products.
Added 23 mins ago
B
Associate Director, Treasury and Payments
BMO
Halifax, NS · Nova_Ctr
- Full-time
Provides specialized consulting, analytical and technical support.
Added 23 mins ago
G
Professional Service Consultant
Guesty
Canada
- Full-time
Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues…
Added 23 mins ago
SF
Quality Assurance Technician - Afternoon Shift - Guelph
Shearer's Foods
Guelph, ON
- Contract
Communicates issues to production supervisor or operations manager
Added 38 mins ago
ZC
Finance Operations Associate
Zurich Canada
Toronto, ON
- Full-time
Reporting to the Finance Accounting and Reporting Manager, you will provide support to Financial Operations across a range of general ledger and reporting functions. This is a unique…
Added 38 mins ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
…Compliance team in Mississauga, ON. The role reports to the Operations Manager. This role support a broad range of civil infrastructure assignments, with emphasis on linear infrastructure,…
Added 38 mins ago
CC
AI Product and Delivery Manager
Centennial College
Toronto, ON · Scarborough, ON
- $100,363 to $131,604 CAD / year
- Full-time
…across teaching, learning, student services, and institutional operations. We're moving beyond experimentation to develop intelligent solutions that solve real problems, transform…
Added 38 mins ago
AW
Quality Control Inspector
Alps Welding Ltd.
Toronto, ON · North York, ON
- Full-time
…proactive QC Inspector to join our team and support our materials, operations, and production teams in reducing quality-related waste while enhancing on-time…

GreenShield

Delivery Manager, CRM & Enterprise Applications

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Salary : 72,521.00$-142,069.00$ · Full-time

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Job details

Pay: Salary : 72,521.00$-142,069.00$
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Salary : 72,521.00$-142,069.00$

We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting GreenShield’s contact centre and enterprise operations.

This is not a traditional project management role focused primarily on schedules and status reporting. You will take ownership of delivery across an integrated technology environment that includes Microsoft Dynamics 365, NICE CXone, the Unified Service Layer, and Workday. You will bring together technical teams, vendors, product owners, and business stakeholders to resolve incidents, monitor service performance and costs, prioritize enhancements, and ensure our platforms continue to meet evolving business and customer needs.

During the initial stage, your focus will be on platform stabilization and operational readiness. As the environment matures, you will help shape the roadmap, identify improvement opportunities, and drive greater value from our technology investments.

WHAT YOU’LL DO

Lead the day-to-day delivery and stabilization of CRM, contact centre, integration, and enterprise application services.
Coordinate cross-functional teams during critical incidents, ensuring clear ownership, timely escalation, defined next steps, and effective communication.
Monitor SLAs, KPIs, incident trends, backlog health, resolution times, and vendor performance.
Lead root cause analysis and support the implementation of sustainable solutions that reduce recurring issues.
Partner with product owners and business stakeholders to evaluate, prioritize, and deliver platform enhancements.
Use operational data and customer interaction trends to identify opportunities for automation, improved call containment, better workflows, and enhanced user experiences.
Monitor SaaS licensing, consumption, utilization, and platform costs against forecasts, identifying variances and emerging financial risks.
Support the development of FinOps practices, cost reporting, and informed licensing decisions.
Lead operational and technical governance discussions with vendors and internal partners.
Maintain delivery playbooks, escalation paths, runbooks, service reporting, and supporting documentation.
Ensure platform changes consider technical feasibility, security, cost, architecture, and operational impact.

WHO WE’RE LOOKING FOR

You are an adaptable and accountable delivery leader who can bring structure to ambiguity, coordinate teams through complex operational challenges, and communicate effectively with both technical and business audiences. You are comfortable moving between incident management, service performance, vendor discussions, cost analysis, and continuous improvement.

You bring:

Experience in technology delivery management, enterprise application support, platform operations, or application management services.
Experience supporting CRM, contact centre, ERP, or other enterprise SaaS platforms.
Familiarity with Microsoft Dynamics 365, NICE CXone, Workday, Power Platform, APIs, middleware, or similar integrated technology environments.
Strong experience leading high-priority incidents and coordinating technical and business teams through resolution.
Knowledge of ITIL practices, incident and problem management, change and release management, SLAs, and KPIs.
Experience managing vendors, service providers, and cross-functional stakeholder relationships.
Experience monitoring SaaS licensing, cloud consumption, technology costs, or FinOps reporting.
Strong analytical, problem-solving, organizational, and communication skills.
Project management capabilities combined with a broader operational delivery and platform ownership mindset.
The ability to manage competing priorities and maintain momentum in a fast-paced, evolving environment.

EDUCATION AND PREFERRED QUALIFICATIONS

Bachelor’s degree in computer science, Information Technology, Business Technology, or a related field, or equivalent practical experience.
Certifications in Microsoft Dynamics 365, Power Platform, Workday, ITIL, FinOps, or project management are considered assets.
Experience in group benefits, insurance, healthcare, financial services, or another regulated environment is an asset but not mandatory.
Bilingualism in English and French is an asset.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead the operational delivery and stabilization of CRM, contact centre, integration, and enterprise application services, coordinating teams through incidents and monitoring service performance, vendors, and costs. Prioritize platform enhancements, drive root-cause resolution and continuous improvement, and maintain operational governance, documentation, and readiness.

Requirements

Candidates should have experience in technology delivery, enterprise application support, or platform operations, including support for CRM, contact centre, ERP, or other enterprise SaaS platforms. They should bring strong incident and service management, vendor and stakeholder coordination, SaaS cost monitoring, and communication skills; a related bachelor’s degree or equivalent practical experience is sought, while relevant certifications and regulated-industry experience are assets.

Skills

Technology Delivery Management
Enterprise Application Support
Platform Operations
Microsoft Dynamics 365
NICE CXone
Workday
Incident Management
Problem Management
Change and Release Management
ITIL Practices
Service-Level Agreement Monitoring
Vendor Management
Stakeholder Management
SaaS Cost and Licensing Management
FinOps
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
NICE CXone
Unified Service Layer
Workday
Power Platform
APIs
Middleware
CRM
Contact Centre
Enterprise Applications
Enterprise SaaS
ITIL
Incident Management
Problem Management
Change Management
Release Management
Service-Level Agreements
Key Performance Indicators
Root Cause Analysis
Vendor Management
FinOps
SaaS Licensing
Cloud Consumption
Operational Governance
Platform Stabilization
Service Performance
Automation
Call Containment
Runbooks
Group Benefits

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