WHO WE ARE
GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.
At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
THE ROLE IN A NUTSHELL
The Financial Analyst is responsible for accurate and timely billing, financial reporting and analysis across assigned client accounts and business areas. The role manages billing activities from invoice preparation through reconciliation and issue resolution, while also supporting general ledger accounting, month-end close, financial reporting and business analysis. Working closely with Finance, Operations and client-facing teams, this position helps maintain strong controls, reliable financial information and a positive client experience.
Key responsibilities
- Prepare, validate and issue invoices and billing adjustments in accordance with client agreements, established schedules and internal controls.
- Reconcile billing records to source data, contracts, system outputs and the general ledger; investigate and resolve variances promptly.
- Monitor billing cycles, unbilled items, credits and outstanding accounts receivable balances, escalating risks or recurring issues as appropriate.
- Research and resolve billing inquiries and discrepancies for internal stakeholders and external clients, providing clear explanations and timely follow-up.
- Maintain accurate client billing profiles, rate information, supporting documentation and audit-ready records.
- Process billing corrections, credits, rebills and account adjustments with appropriate review and approval.
- Support month-end close activities, including billing reconciliations, accrual inputs, journal support and reporting on key variances.
- Prepare recurring and ad hoc billing reports, aging analysis and account summaries to support decision-making and follow-up.
- Partner with Finance, Operations, Sales and client teams to confirm billing requirements, resolve data gaps and improve end-to-end processes.
- Identify opportunities to strengthen billing controls, reduce manual work and improve accuracy, cycle times and the client experience.
- Participate as a billing subject-matter resource in system enhancements, testing, process changes and special projects.
- Perform other related duties and projects as required.
WHO WE'RE LOOKING FOR
- Three or more years of experience in billing, accounts receivable, financial analysis, general accounting or a related finance function.
- Post-secondary education in accounting, finance, business administration or a related field.
- Hands-on experience preparing invoices, reconciling accounts, supporting financial reporting and resolving complex billing discrepancies.
- Strong working knowledge of current accounting principles, financial controls, general ledger activities and month-end close processes.
- Strong financial analysis and problem-solving skills, with the ability to research complex issues, trace differences across systems and clearly communicate solutions.
- Advanced attention to detail and a demonstrated commitment to accuracy, completeness and timely delivery.
- Ability to manage concurrent billing deadlines, changing priorities and high-volume transactional work.
- Strong client-service mindset and the ability to communicate billing information clearly and professionally
- Proven ability to build effective working relationships with internal and external stakeholders.
- Strong administrative, reporting and analytical skills using Excel and Microsoft Office, including formulas, lookups, pivot tables and data reconciliation techniques.
- High level of integrity, sound judgment and discretion when working with sensitive financial and client information.
NICE TO HAVE
- Experience working with Workday ERP or a comparable financial system.
- A CPA designation or active enrolment in the CPA program is preferred.
- Experience with billing automation, system implementation or process-improvement initiatives.
- Experience in health benefits, insurance or another service-based environment.
- Knowledge of IFRS and revenue recognition principles.
- French bilingualism is preferred.
WHAT WE OFFER
Base Salary: CAD $59,688.00 - 91,109.00
Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
