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Added 2 mins ago
T
Office Manager (12 month contract)
Tipalti
Toronto, ON
- $65,000 to $76,000 CAD / year
Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the…
Added 2 mins ago
AG
Proposal Administrator
Alstar Group
AB · Calgary, Alberta
- Full-time
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Added 2 mins ago
MA
Manager of Aero, Acoustics and Fluids
MDS Aero Support Corporation
Ottawa, ON
- Full-time
Reporting to the Director of Engineering, the Manager of Aero, Acoustics & Fluids will provide technical leadership and overall management of the department while serving as Engineer of…
Added 2 mins ago
AG
Analyste d'affaires
Adelphi Group
Montreal, QC
- Full-time
Added 2 mins ago
WL
Product Support Specialist
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Markham, ON
- $70,000 to $80,000 CAD / year
- Full-time
Reports to: Regional Automation Manager - Central
Added 2 mins ago
ES
Senior Software Architect
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ON · Oakville, Ontario
- Full-time
…the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either…
Added 5 mins ago
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Enterprise Performance Management Lead System Administrator
Alimentation Couche-Tard
Laval, QC
- Full-time
Type of employment: Sr Manager role, Permanent, Full Time (40 hours)
Added 5 mins ago
OP
Building Operator
Oxford Properties Group
Vancouver, BC
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 7 mins ago
SL
Physical Security Intelligence and Investigations Specialist
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Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Senior Manager, Physical Security Intelligence & Investigations, the role will work closely with partners across the organization, including those operating in different…
Added 7 mins ago
GF
Fit4Less Host - Whitby Mall
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Whitby, ON
- Part-time
Helps and educates members and guests with memberships, amenities, automation and processes.
Added 9 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 9 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 11 mins ago
KH
Manager, Fundraising Data & Systems
Kids Help Phone
Toronto, ON
- $87,400 to $95,000 CAD / year
- Full-time
The Manager, Fundraising Data & Systems leads the operational infrastructure that supports fundraising performance across Kids Help Phone Foundation. At a pivotal moment for the KHP…
Added 11 mins ago
Application Support Lead - RightAngle and Zema Platforms
Capgemini
Calgary, AB
We are seeking an experienced Senior Manager, Application Support to lead the operational support, maintenance, and continuous improvement of the organization's RightAngle and Zema…
Added 11 mins ago
Application Support Lead - RightAngle and Zema Platforms
Capgemini
Calgary, AB
We are seeking an experienced Senior Manager, Application Support to lead the operational support, maintenance, and continuous improvement of the organization's RightAngle and Zema…
Added 12 mins ago
ES
Senior Delivery Manager
EPAM Systems
Canada
- Full-time
EPAM is seeking a Senior Delivery Manager to lead a strategic product engineering portfolio for a wealth management client. You will guide approximately 20+ SAFe-aligned Scrum teams and…
Added 12 mins ago
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Manager System Architecture-CA
CN
Montreal, QC
- Full-time
Added 12 mins ago
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Field Service Technician, Automation
Metso
Burlington, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are looking for a Field Service Automation Technician to join our Field Services Beneficiation Team. In this role, you will install, commission, start up, optimize, troubleshoot,…
Added 14 mins ago
Senior Business System Analyst, Enterprise Platforms
Equitable
Waterloo, ON
…components of Equitable’s capture, imaging, and business process automation…
Added 14 mins ago
TH
Senior Insight Analyst
The Home Depot
Canada
- Full-time
Added 14 mins ago
SB
Manager, Pension, Benefits & Payroll
South Bow
Calgary, AB · Manulife Place
- Full-time
Reporting to the Director, Human Resources, the Manager, Pension, Benefits & Payroll leads a team of professionals responsible for South Bow’s pension, benefits and payroll programs across…
Added 14 mins ago
TF
Senior Security & Infrastructure Platform Administrator
TForce Freight
Montreal, QC · Saint-Laurent, QC
- Full-time
As a Senior Security & Infrastructure Platform Administrator, reporting to the Senior Manager, IT Systems within IT Infrastructure & Operations, you'll progressively assume ownership of key…
Added 18 mins ago
RS
Continuous Improvement Consultant
Ryder System, Inc.
Cornwall, ON
- Full-time
…within the operation through data driven CI, Engineering, and Automation efforts to deliver higher levels of performance in safety, quality, delivery, and cost. Effectively leverage data…
Added 20 mins ago
A
Executive Administrative Coordinator, General Manager & Hotel Operations (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
…fill a role of Executive Administrative Coordinator, General Manager & Hotel Operations…
Added 20 mins ago
OT
Sr. Product Manager - Technical
Open Text Corporation
Waterloo, ON
- Other
…solutions, including Content Intelligence, WebReports, Process Automation, Document Control and associated platform services. The successful candidate will work across Product Management,…

GreenShield

PROCESS IMPROVEMENT CONSULTANT (HYBRID)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Base Salary: CAD $74,269.00 - 109,341.00 · Full-time

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Job details

Pay: Base Salary: CAD $74,269.00 - 109,341.00
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 3 years of experience in benefits, financial or similar industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $74,269.00 - 109,341.00

The Process Improvement Consultant will play a key role in driving the achievement of Enterprise Continuous Improvement (Ci) targets through excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across all lines of business and enabling functions. As a key player of the Ci Center of Excellence (COE), the specialist will focus on mapping and analyzing processes, identifying opportunities for process improvement and automation (RPA / Ai), and implementing solutions to enhance efficiency and effectiveness. Additionally, this role will serve as a Subject Matter Expert (SME), building capabilities within the business by fostering a culture of continuous improvement through training, mentorship, and hands-on support.

Key Responsibilities

CI Initiatives

Lead process improvement projects leveraging Lean, Six Sigma, and other Ci methodologies.
Analyze current processes, identify inefficiencies, re-imagine processes and recommend optimized solutions.
Partner with business units to identify and recommend high-impact use cases for RPA and AI.
Develop and implement standardized processes and best practices across the organization.
Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges.
Develop and manage a portfolio of Ci initiatives that are measurable and drive value.
Collaborate with AI Specialists, IT teams and consultants as required to deliver process automation / re-engineering solutions.

Operating Model designs and SME Support:

Develop optimized Operating Model designs through process re-engineering and automation, supporting business growth and strategy plans.
Act as a Ci SME, providing guidance and mentorship to employees across the organization.
Facilitate value stream mapping (VSM) workshops for current / future state mapping, and training sessions to build Ci skills and knowledge.
Develop training materials, resources, and documentation to support capability building, allowing teams to manage growth effectively and efficiently.
Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization.

Collaboration with Stakeholder Engagement

Partner with business leaders and stakeholders to identify areas of improvement and develop Ci plans.
Communicate project status, outcomes, and impact to stakeholders and leadership.
Collaborate with Workforce Planning Manager on operational reporting and to ensure staffing models reflect Ci initiatives.
Collaborate with Ai and internal IT teams on process automation (RPA / Ai) projects.

Performance Monitoring and Reporting

Track key performance indicators (KPIs) to measure the success of Ci initiatives.
Report on progress, achievements, and lessons learned to the Ci COE Lead and relevant stakeholders.
Ensure reporting and pipeline visibility to leadership.

WHO WE'RE LOOKING FOR

Bachelor’s degree in business, Engineering, or a related field (MBA preferred).
Minimum 3 years of experience in benefits, financial or similar industry.
Minimum 3 years of experience in process improvement roles including process mapping and analysis and identifying and recommending process re-engineering and RPA / Ai solutions for operational processes.
Lean Six Sigma Green Belt certification required (Black belt preferred).
Solid understanding of RPA and Ai tools including UiPath, Power Automate, GCP or similar tools.
Proven experience in process mapping using tools such as Visio and Miro.
Strong analytical skills and proficiency in data analysis and visualization tools (Power Bi).
Superior communication, presentation, and stakeholder management skills.
Effective facilitator – proven ability to bring people together and broker robust dialogue to solve problems
Proven experience in leading Ci initiatives and building capabilities within the organization.
Demonstrated ability to build cross-functional relationships and facilitate robust problem-solving discussions.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead continuous improvement initiatives by analyzing and redesigning processes, identifying automation opportunities, and implementing solutions that improve efficiency and effectiveness. Partner with stakeholders, provide subject matter expertise and training, and monitor and report on initiative outcomes and performance indicators.

Requirements

Requires a bachelor’s degree in business, engineering, or a related field, with an MBA preferred, at least three years of relevant industry experience, and at least three years in process improvement. Candidates need Lean Six Sigma Green Belt certification, familiarity with RPA and AI tools, process mapping and data visualization experience, and strong communication, facilitation, and stakeholder management skills.

Skills

Process Improvement
Lean Six Sigma
Process Mapping
Process Analysis
Process Re-Engineering
Robotic Process Automation
Artificial Intelligence
Value Stream Mapping
Operating Model Design
Data Analysis
Data Visualization
Stakeholder Management
Facilitation
Continuous Improvement
Project Management
Training And Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Six Sigma
Green Belt
Black Belt
Process Mapping
Process Analysis
Process Re-Engineering
Robotic Process Automation
Artificial Intelligence
UiPath
Power Automate
Google Cloud Platform
Visio
Miro
Power BI
Value Stream Mapping
Operating Model Design
Process Automation
Systems Thinking
Root Cause Analysis
Key Performance Indicators
Workforce Planning
Operational Reporting
Stakeholder Management
Facilitation
Training
Mentorship
Benefits Industry
Insurance

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