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Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 2 hours ago
SA
Automation Project Manager
Shockwave Automation
Calgary, AB
- Full-time
Information Technology and Operational Technology
Added 3 hours ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
If you’re looking for a role where you can operate with autonomy, have real input into the business, and grow into more senior leadership, this is that opportunity.
Added 4 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
Demonstrated experience with the management of information systems and technology in accordance with industry best practice and internal UVic policies and standards including relevant…
Added 4 hours ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
The Global IT & Finance Category Manager leads the development and execution of global category strategies across IT ($70M annual spend) and Finance ($40M annual spend) with responsibility…
Added 4 hours ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 5 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Bachelor's degree or equivalent experience in Marketing, Business, Information Systems, Digital Media, Computer Science or a related discipline.
Added 7 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 8 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 9 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
…withdrawing dormant records for applications or users, updating information in specific GMS records, and any other database maintenance requests by the Funding…
Added 14 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 14 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 15 hours ago
Associate Manager, Growth Operations
DoorDash Canada
Toronto, ON
DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they…
Added 17 hours ago
MN
Area Sales Manager
Mazak North America
AB · Edmonton, AB
- Full-time
Role Description The Area Sales Manager is a full-time, on-site role based in Edmonton AB, responsible for driving sales of Mazak’s machine tool solutions within an assigned territory. This…
Added 19 hours ago
S
DCN Production Manager
SLB
Calgary, AB
- Full-time
The Production Manager is accountable for achieving Safety, Quality, Delivery, and Cost (SQDC) objectives while fostering a culture of continuous improvement, operational excellence, and…
Added 20 hours ago
M
Manager, Tax
Mecka
Remote, Canada
- $135,000 to $155,000 USD / year
- Full-time
- Remote
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 23 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Process, Reporting and Technology solutions: Act as a key Supply Chain business partner for process, reporting and technology-enabled improvements. Translate operational challenges and…
Added 23 hours ago
Senior Product Design Manager, Payroll
Gusto, Inc.
Toronto, ON
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their…
Added 1 day ago
DS
Manager, Maintenance & Renewal Services
Delta School District 37, British Columbia
Delta, BC
- Full-time
Delta School District is seeking applications for the position of Manager, Maintenance & Renewal Services.
Added 1 day ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
- Full-time
…including engineering design, GIS, utility software and standard business applications. (iv) Demonstrated ability to work independently with minimal supervision, effectively initiating and…
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 day ago
A
Project Manager
Actalent
Longueuil, QC
- $46 to $56 CAD / hour
- Contract
The primary focus of this role is the integration of a new CAD software. You will identify business requirements and create acceptance criteria to implement the new CAD tool. Additionally,…
Added 1 day ago
A
Senior Service Designer
Aviso
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
…across Aviso. You are a trusted consultant who partners with business leaders to align customer needs, business priorities and organizational goals to drive meaningful change. You apply…

GreenShield

PROCESS IMPROVEMENT CONSULTANT (HYBRID)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Base Salary: CAD $74,269.00 - 109,341.00 · Full-time

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Job details

Pay: Base Salary: CAD $74,269.00 - 109,341.00
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 3 years of experience in benefits, financial or similar industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $74,269.00 - 109,341.00

The Process Improvement Consultant will play a key role in driving the achievement of Enterprise Continuous Improvement (Ci) targets through excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across all lines of business and enabling functions. As a key player of the Ci Center of Excellence (COE), the specialist will focus on mapping and analyzing processes, identifying opportunities for process improvement and automation (RPA / Ai), and implementing solutions to enhance efficiency and effectiveness. Additionally, this role will serve as a Subject Matter Expert (SME), building capabilities within the business by fostering a culture of continuous improvement through training, mentorship, and hands-on support.

Key Responsibilities

CI Initiatives

Lead process improvement projects leveraging Lean, Six Sigma, and other Ci methodologies.
Analyze current processes, identify inefficiencies, re-imagine processes and recommend optimized solutions.
Partner with business units to identify and recommend high-impact use cases for RPA and AI.
Develop and implement standardized processes and best practices across the organization.
Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges.
Develop and manage a portfolio of Ci initiatives that are measurable and drive value.
Collaborate with AI Specialists, IT teams and consultants as required to deliver process automation / re-engineering solutions.

Operating Model designs and SME Support:

Develop optimized Operating Model designs through process re-engineering and automation, supporting business growth and strategy plans.
Act as a Ci SME, providing guidance and mentorship to employees across the organization.
Facilitate value stream mapping (VSM) workshops for current / future state mapping, and training sessions to build Ci skills and knowledge.
Develop training materials, resources, and documentation to support capability building, allowing teams to manage growth effectively and efficiently.
Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization.

Collaboration with Stakeholder Engagement

Partner with business leaders and stakeholders to identify areas of improvement and develop Ci plans.
Communicate project status, outcomes, and impact to stakeholders and leadership.
Collaborate with Workforce Planning Manager on operational reporting and to ensure staffing models reflect Ci initiatives.
Collaborate with Ai and internal IT teams on process automation (RPA / Ai) projects.

Performance Monitoring and Reporting

Track key performance indicators (KPIs) to measure the success of Ci initiatives.
Report on progress, achievements, and lessons learned to the Ci COE Lead and relevant stakeholders.
Ensure reporting and pipeline visibility to leadership.

WHO WE'RE LOOKING FOR

Bachelor’s degree in business, Engineering, or a related field (MBA preferred).
Minimum 3 years of experience in benefits, financial or similar industry.
Minimum 3 years of experience in process improvement roles including process mapping and analysis and identifying and recommending process re-engineering and RPA / Ai solutions for operational processes.
Lean Six Sigma Green Belt certification required (Black belt preferred).
Solid understanding of RPA and Ai tools including UiPath, Power Automate, GCP or similar tools.
Proven experience in process mapping using tools such as Visio and Miro.
Strong analytical skills and proficiency in data analysis and visualization tools (Power Bi).
Superior communication, presentation, and stakeholder management skills.
Effective facilitator – proven ability to bring people together and broker robust dialogue to solve problems
Proven experience in leading Ci initiatives and building capabilities within the organization.
Demonstrated ability to build cross-functional relationships and facilitate robust problem-solving discussions.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead continuous improvement initiatives by analyzing and redesigning processes, identifying automation opportunities, and implementing solutions that improve efficiency and effectiveness. Partner with stakeholders, provide subject matter expertise and training, and monitor and report on initiative outcomes and performance indicators.

Requirements

Requires a bachelor’s degree in business, engineering, or a related field, with an MBA preferred, at least three years of relevant industry experience, and at least three years in process improvement. Candidates need Lean Six Sigma Green Belt certification, familiarity with RPA and AI tools, process mapping and data visualization experience, and strong communication, facilitation, and stakeholder management skills.

Skills

Process Improvement
Lean Six Sigma
Process Mapping
Process Analysis
Process Re-Engineering
Robotic Process Automation
Artificial Intelligence
Value Stream Mapping
Operating Model Design
Data Analysis
Data Visualization
Stakeholder Management
Facilitation
Continuous Improvement
Project Management
Training And Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean
Six Sigma
Green Belt
Black Belt
Process Mapping
Process Analysis
Process Re-Engineering
Robotic Process Automation
Artificial Intelligence
UiPath
Power Automate
Google Cloud Platform
Visio
Miro
Power BI
Value Stream Mapping
Operating Model Design
Process Automation
Systems Thinking
Root Cause Analysis
Key Performance Indicators
Workforce Planning
Operational Reporting
Stakeholder Management
Facilitation
Training
Mentorship
Benefits Industry
Insurance

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