Product Manager

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Reporting to the GreenShield Director of Product, you will be responsible for driving the strategic development of products that enhance our capabilities within the GreenShield+ integrated payer-provider platform.

Responsibilities:

• Lead the development and execution of products and services that align with GreenShield’s strategic goals.
• Drive prioritization and requirement definition while contributing to long-term product vision and strategy.
• Facilitate stakeholder discussions, gather and evaluate requirements, and translate them into actionable product plans.
• Partner closely with the stakeholders to ensure product alignment with operational processes and identify opportunities for process improvement.
• Communicate product strategy and roadmaps clearly to non-technical audiences through presentations, documentation, and discussions.
• Collaborate with stakeholders including Product, Design, Architecture, and Engineering teams throughout the product lifecycle.
• Work cross-functionally with Operations, Marketing, and Sales to support go-to-market strategies and ensure successful product launches.
• Stay informed on industry trends, regulatory changes, and emerging technologies to inform product decisions.

WHO WE'RE LOOKING FOR

• A self-starter with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong relationship-building skills and the ability to navigate ambiguity with confidence.
• Deep understanding of digital product management, including operational readiness, support, analytics, and product operations.
• Understanding of the organizational health, insurance and benefits administration industries
• Strong analytical skills with the ability to make data-driven decisions and build compelling business cases.
• Systems thinker with a holistic view of the customer journey and product ecosystem.
• Skilled in writing clear, detailed product specifications tailored to both business and technical audiences.
• Ability to make pragmatic trade-offs to deliver high-quality features on time and with minimal bugs.
• Experience in QA processes to ensure robust, cross-platform feature launches.
• Capable of triaging bugs effectively and determining launch-critical issues.

Qualifications

• 5+ years of product management experience, ideally with exposure to digital pharmacy or healthcare products/services.
• Solid understanding of Agile methodologies and the full product development lifecycle.
• Excellent verbal and written communication skills.
• Experience working on platform products with multiple integrations.
• Technically fluent; while not a developer, you’re comfortable working closely with engineering teams and understanding technical constraints.

Good to Have

• Exposure to Insurance products ecosystem

WHAT WE OFFER

Base Salary: CAD $94,406.00 - 142,069.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Additional compensation: Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, well-being support (up to $10,000 per year for mental health) and competitive time off policy.

Posting disclosures: This is for an existing vacancy.

Work model: Hybrid

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

• AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.