Program Manager

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

• Design, implement, and oversee patient programs tailored to client and patient needs, ensuring alignment with strategic goals and KPIs.
• Develop and implement governance principles, issue escalation processes, and corrective action plans to optimize program performance.
• Foster and maintain strong relationships with clients, healthcare providers, and stakeholders to ensure collaboration and program success.
• Oversee daily operations, including patient enrollment, service delivery, and program performance monitoring.
• Analyze KPIs to identify opportunities for process improvements and ensure programs meet or exceed targets.
• Recruit, train, and manage program staff, providing feedback, support, and development opportunities to maintain high service standards.
• Serve as the primary contact for clients, addressing inquiries, ensuring satisfaction, and maintaining transparent communication.
• Participate in regular client meetings to review progress, discuss strategic, compliance, and operational updates, and identify areas for improvement.
• Build and maintain relationships with PSP vendors, prescribers, and other stakeholders, ensuring program alignment and satisfaction.
• Collaborate with Pharmacy Services to oversee product distribution per client criteria, ensuring shipment coordination and inventory reconciliation.
• Support Reimbursement Services teams managing reimbursement navigation, financial assistance, and coverage renewals.
• Monitor clinical KPIs, manage escalations, and support clinical visits and patient education initiatives, ensuring adherence to touchpoint schedules.
• Manage program budgets, ensuring cost-effective use of resources to meet financial and operational goals.
• Propose and implement solutions to enhance program efficiency and value.

WHO WE'RE LOOKING FOR

• BSc in Healthcare, Business Administration, or a related field (Master’s preferred)
• Experience in patient support or healthcare program management with a focus on operational excellence and stakeholder collaboration
• 5-10 years of specialty pharmacy or patient support program experience
• Strong understanding patient support services, specialty pharmacy operations, and reimbursement processes
• Leadership and Project Management;
• Communication and Interpersonal Skills;
• Analytical reporting; Operational Efficiency and Excellence
• Governance and Compliance; Resource Management

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.