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Added 4 mins ago
MM
Site Manager (Self Storage)
Mini Mall Storage Properties
Ottawa, ON · Carp, ON
- Full-time
As a Site Manager (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains…
Added 4 mins ago
AC
Member Services Representative - McTavish Branch - 9 Month Term
Assiniboine Credit Union
Brandon, MB
- Full-time
Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service…
Added 17 mins ago
TP
Specialist, IOCC Applications
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, IOCC Communication Systems, this role supports the development, implementation and ongoing optimization of critical Airport Operations communication technologies,…
Added 20 mins ago
AC
Operations Manager - Dining and Housekeeping
Aramark Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Operations Managers responsible for dining, catering, housekeeping and laundry services play a critical role in overseeing operations, client relationships, financial performance, employee…
Added 20 mins ago
MP
Strategy Portfolio Manager
Manitoba Public Insurance
Winnipeg, MB
- Full-time
As the Strategy Portfolio Manager, you will be responsible for generating clear corporate priorities, determining divisional actions to achieve corporate goals, and ensuring…
Added 20 mins ago
G
Environmental Quality & Compliance Manager
GRT
Nanaimo, BC
- Full-time
…other customers. As the Environmental Quality and Compliance Manager, you’re the custodian of the facility’s environmental permit compliance and regulatory reports to the Ministry of…
Added 20 mins ago
UO
Analyst, Project Maintenance, VP Finance
University of Calgary
Calgary, AB
- Full-time
Financial Reporting Operations within VP Finance is currently seeking two (2) Full-time Limited Term Analyst(s), Project Maintenance for approximately 24 months.
Added 20 mins ago
N
Area Manager
Nutrien
Calgary, AB
- Full-time
Oversee sales and operations for a designated territory, including inventory management, receivables, product delivery, and sales performance
Added 22 mins ago
FA
Automotive Assistant Production Manager
Fix Auto Sherwood North
Sherwood Park, AB
- Full-time
The Assistant Production Manager is responsible to support the oversight of estimating, production flow, and customer experience. The Assistant Production Manager supports the Ownership…
Added 22 mins ago
DB
Part Time Bridal Sales
David's Bridal
Calgary, AB
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step…
Added 22 mins ago
GC
Part Time Cage Cashier-BEL
Great Canadian Entertainment
Belleville, ON
- Part-time
…Shorelines Casino Belleville. Under the direct supervision of the Operations Manager or the Supervisor, Operations, this position is responsible for customer service, cash administration…
Added 36 mins ago
PROGRAM MANAGER - PSP
Green Shield Canada
Canada
support services, specialty pharmacy operations, and reimbursement
Added 36 mins ago
Senior Product Manager
Ambyint
Calgary, AB
Measurement and Customer Value: Every initiative has success criteria set before work starts and a review after release, with customer value expressed in dollars.
Added 36 mins ago
B
Territory Manager (Research Academia)
BD
Toronto, ON · Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
…including Applications Specialists, Marketing, Contracts, Sales Operations, Customer Service, and Field Service, the Territory Manager will help deliver a seamless customer experience and…
Added 36 mins ago
BE
Delivery Driver (G Class)
Battlefield Equipment Rentals
Cambridge, ON
- Full-time
Work collaboratively with the branch team to support daily operations and customer needs
Added 36 mins ago
BE
Delivery Driver (G Class)
Battlefield Equipment Rentals
Brantford, ON
- Full-time
Work collaboratively with the branch team to support daily operations and customer needs
Added 36 mins ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 36 mins ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 36 mins ago
PI
Plant Manager
Prelco Inc
Belleville, ON
- $100,000 to $150,000 CAD / year
- Full-time
Prelco is looking for a Plant Manager who is willing to take on the challenge of bringing the operations of our window and door solutions in the transportation industries to their full…
Added 36 mins ago
I
Sr. Manager, Enterprise Transformation
IMAX
Mississauga, ON · Kitchener, BC · Sheridan Park
- Full-time
Lead multiple high-impact transformation programs spanning technology, operations, and strategy, while establishing clear objectives, success metrics, and execution frameworks to ensure…
Added 40 mins ago
C
Sales Manager, Strategic
Clio
Toronto, ON
- Full-time
Partner with Solution Engineering, BDRs, Channel Partnerships, Marketing, Customer Success, Enablement, Product, and RevOps, and bring field feedback back to the teams building Clio
Added 49 mins ago
TB
Retail Manager - North York
The Beer Store
Toronto, ON · North York, ON
- Full-time
We are currently searching for a Retail Store Manager, reporting to the District Manager. This vacancy is a full-time, permanent opportunity. The Store Manager plays a critical part in…
Added 49 mins ago
TB
Retail Manager - North York
The Beer Store
Toronto, ON · North York, ON
- Full-time
We are currently searching for a Retail Store Manager, reporting to the District Manager. This vacancy is a full-time, permanent opportunity. The Store Manager plays a critical part in…
Added 49 mins ago
TB
Retail Manager - North York
The Beer Store
Toronto, ON · North York, ON
- Full-time
We are currently searching for a Retail Store Manager, reporting to the District Manager. This vacancy is a full-time, permanent opportunity. The Store Manager plays a critical part in…
Added 49 mins ago
HF
Director of Business Operations
HOT FROST HEAT PUMPS
Mount Pearl, NL
- Full-time
The Director of Business Operations will oversee business functions and lead the business operations, identify opportunities for growth and development, and provide accountability. The role…

GreenShield

Program Manager

Mississauga, ON, Canada

$94,406 to $142,069 CAD / year · Full-time

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Job details

Pay: $94,406 to $142,069 CAD / year
Job type: Full-time
Apply by: Nov 15, 2026
Experience: 5-10 years of specialty pharmacy or patient support program experience
Posting language: English
Posted: Oct 16, 2026

Original job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

Design, implement, and oversee patient programs tailored to client and patient needs, ensuring alignment with strategic goals and KPIs.
Develop and implement governance principles, issue escalation processes, and corrective action plans to optimize program performance.
Foster and maintain strong relationships with clients, healthcare providers, and stakeholders to ensure collaboration and program success.
Oversee daily operations, including patient enrollment, service delivery, and program performance monitoring.
Analyze KPIs to identify opportunities for process improvements and ensure programs meet or exceed targets.
Recruit, train, and manage program staff, providing feedback, support, and development opportunities to maintain high service standards.
Serve as the primary contact for clients, addressing inquiries, ensuring satisfaction, and maintaining transparent communication.
Participate in regular client meetings to review progress, discuss strategic, compliance, and operational updates, and identify areas for improvement.
Build and maintain relationships with PSP vendors, prescribers, and other stakeholders, ensuring program alignment and satisfaction.
Collaborate with Pharmacy Services to oversee product distribution per client criteria, ensuring shipment coordination and inventory reconciliation.
Support Reimbursement Services teams managing reimbursement navigation, financial assistance, and coverage renewals.
Monitor clinical KPIs, manage escalations, and support clinical visits and patient education initiatives, ensuring adherence to touchpoint schedules.
Manage program budgets, ensuring cost-effective use of resources to meet financial and operational goals.
Propose and implement solutions to enhance program efficiency and value.

WHO WE'RE LOOKING FOR

BSc in Healthcare, Business Administration, or a related field (Master’s preferred)
Experience in patient support or healthcare program management with a focus on operational excellence and stakeholder collaboration
5-10 years of specialty pharmacy or patient support program experience
Strong understanding patient support services, specialty pharmacy operations, and reimbursement processes
Leadership and Project Management;
Communication and Interpersonal Skills;
Analytical reporting; Operational Efficiency and Excellence
Governance and Compliance; Resource Management

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Design, manage, and optimize patient support programs, overseeing daily operations, staff, budgets, KPIs, governance, and corrective actions. Build relationships with clients, healthcare providers, vendors, and internal teams while coordinating pharmacy distribution, reimbursement support, clinical services, and patient education.

Requirements

A bachelor’s degree in healthcare, business administration, or a related field is required, with a master’s degree preferred. Candidates should have 5–10 years of specialty pharmacy or patient support program experience, strong knowledge of patient support services and reimbursement processes, and demonstrated leadership, project management, communication, analytical, governance, and operational skills.

Skills

Program Management
Patient Support Services
Specialty Pharmacy Operations
Stakeholder Collaboration
Leadership
Project Management
Communication
Analytical Reporting
Operational Excellence
Governance
Compliance
Resource Management
Reimbursement Processes
KPI Monitoring
Budget Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Programs
Specialty Pharmacy
Patient Enrollment
Service Delivery
Program Governance
Issue Escalation
Corrective Action Plans
Key Performance Indicators
Healthcare Providers
Stakeholder Collaboration
Pharmacy Services
Product Distribution
Inventory Reconciliation
Reimbursement Navigation
Financial Assistance
Coverage Renewals
Clinical KPIs
Patient Education
Program Budgets
Operational Excellence
Compliance
Process Improvement
Resource Management

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