Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Principal Analog Mixed Signal Designer - 19497
Synopsys
Mississauga, ON
Added 3 mins ago
AI
Microsoft 365 Technical Lead / SharePoint & Power Platform Lead
Apptoza Inc.
Vancouver, BC
- Full-time
Provide technical leadership for migrations, modernization, legacy component remediation, InfoPath/SharePoint Designer replacement, workflow conversion and Power Platform monitoring.
Added 18 mins ago
B
Senior Content Designer
BMO
Toronto, ON · BMOPLACE
- Full-time
What does it mean to be a Senior Content Designer at BMO?
Added 33 mins ago
AS
Sr. UX Writer / Content Designer
Alquemy Search & Consulting
Vancouver, BC
- $55 to $58 CAD / hour
- Contract
7+ years' experience as a UX writer, content designer with a focus on B2B content
Added 1 hour ago
Marketing Designer
AfterShip
Toronto, ON
Added 1 hour ago
AI
Technical Lead - SharePoint Online, Power Platform & Copilot Studio (Microsoft 365, SPFx , Power Apps)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Provide technical leadership for migrations, modernization, legacy component remediation, InfoPath/SharePoint Designer replacement, workflow conversion, and Power Platform monitoring
Added 2 hours ago
LT
Conversation Designer (Freelance)
Leo Toronto
Canada
- Part-time
Work closely with our UX designer and creative technologist, who build your thinking into a working prototype every Friday.
Added 2 hours ago
G
Senior Service Designer
GreenShield
Toronto, ON
- Full-time
GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys…
Added 2 hours ago
SENOIR SERVICE DESIGNER
Green Shield Canada
Toronto, ON
GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys…
Added 2 hours ago
QI
Tech Lead
Quartermaster inc.
Toronto, ON
- Full-time
This role has three dimensions: leading engineers, working closely with a Product Manager and Designer as a “product trio", and collaborating with other engineering leaders on common needs…
Added 3 hours ago
R
Graphiste principal(e) et créateur(trice) de contenu vidéo // Senior Graphic Designer & Video Content Creator
RUDSAK
Montreal, QC
- Full-time
Senior Graphic Designer & Video Content Creator | RUDSAK
Added 3 hours ago
QI
Engineering Manager
Quartermaster inc.
Toronto, ON
- Full-time
This role has three dimensions: leading engineers, working closely with a Product Manager and Designer as a “product trio", and collaborating with other engineering leaders on common needs…
Added 4 hours ago
AC
Mechanical Engineer
Amaris Consulting | Part of Mantu
ON · Ontario, Canada
- Full-time
As a Mechanical Designer / Mechanical Engineer, you will contribute to the design, development, and improvement of mechanical systems and components. You will work closely with…
Added 4 hours ago
OT
Structural Design Coordinator
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Monitor Designer performance metrics, including response times and quality of deliverables related to RFIs, FCRs, NCRs, NDCs, and shop drawing reviews.
Added 4 hours ago
E
Engineering Manager - Pricing, Depop
eBay
Toronto, ON
- Full-time
You'll partner closely with a Product Manager and Product Designer, collaborate with ML, and manage a cross-functional team of iOS and backend engineers. You'll be accountable for the…
Added 4 hours ago
W
B2B Growth Marketing Specialist
WoodPlank
Concord, ON
- Full-time
You'll take ownership of campaign strategy, copywriting, and project coordination, working closely with our graphic designer and Sales team to bring marketing initiatives to life.
Added 4 hours ago
C
Principal/Team Lead, Digital Verification Engineer (FEC)
Ciena
Ottawa, ON
- $136,700 to $218,300 CAD / year
- Full-time
Perform coverage-driven verification, monitor regressions, and debug failures with the support of the function's designer.
Added 5 hours ago
C
Service Designer
Citi
Mississauga, ON
- Full-time
As a Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency,…
Added 5 hours ago
C
Senior Service Designer
Citi
Mississauga, ON
- Full-time
As a Senior Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive…
Added 6 hours ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…
Added 6 hours ago
E
Senior Designer
Entro
Vancouver, BC
- Full-time
…connect, and experience places in meaningful ways. As a Senior Designer, you play a key role in bringing that vision to life by leading the development of thoughtful, impactful design…
Added 6 hours ago
AM
Graphic Designer
Arbor Memorial Inc.
Windsor, ON
- $22.5 to $24 CAD / hour
- Part-time
As a Graphic Designer at Victoria Greenlawn Funeral Home & Cemetery located in Oldcastle, Ontario, you will play a vital role in supporting families by creating high-quality printed…
Added 6 hours ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…
Added 6 hours ago
E
Senior Designer
Entro
Calgary, AB
- Full-time
…connect, and experience places in meaningful ways. As a Senior Designer, you play a key role in bringing that vision to life by leading the development of thoughtful, impactful design…
Added 7 hours ago
RA
Engineering Designer, Water
R.V. Anderson Associates Limited
Vancouver, BC
- Full-time
RVA’s Vancouver office is looking for an Engineering Designer to join their Water team.

GreenShield

Senior Service Designer

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Additional compensation: Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).

Posting disclosures: This is for an existing vacancy.

Work model: Hybrid

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

Apply About employer

More about this job

Responsibilities

Lead end-to-end service design by researching customer, employee, and operational needs; mapping current and future journeys; and designing improvements that balance customer value with business and operational realities. Facilitate co-creation and cross-functional alignment, maintain journey and service blueprint artifacts, and build organizational capability in service design and continuous improvement.

Requirements

Requires at least five years of experience in service design, customer experience, journey design, design strategy, or a related field, along with a relevant bachelor’s degree or equivalent professional experience. Candidates should have experience with journey maps, service blueprints, research, facilitation, and cross-functional collaboration; healthcare or other regulated-industry experience and relevant certifications are assets.

Skills

Service Design
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Customer Experience
Design Research
Workshop Facilitation
Stakeholder Engagement
Experience Strategy
Qualitative And Quantitative Research
Organizational Change
Agile And Product Development
Cross-Functional Collaboration
Storytelling And Visualization
Continuous Improvement

Benefits

Health And Dental Coverage
Retirement Savings
Paid Time Off
Mental Health And Well-Being Support
Discretionary Target Bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Design
Journey Mapping
Service Blueprints
Experience Ecosystem Maps
Human-Centered Design
Systems Thinking
Design Strategy
Customer Research
Operational Insights
Qualitative Research
Quantitative Research
Workshop Facilitation
Co-Creation
Experience Visioning
Service Assessments
Organizational Change
Agile Methods
Product Development
Healthcare
Insurance
Financial Services
Certified Customer Experience Professional
Design Thinking Certification

Report this job