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Added 29 mins ago
BI
Technical Inside Sales Manager
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department. This role supervises the inside sales and customer service teams for…
Added 59 mins ago
U
Senior Accountant
UPTIME
Surrey, BC
- Internship
Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America. As a service provider, our…
Added 59 mins ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 1 hour ago
A
Dealership Retail Experience Strategist [AQ-25678]
Aquent
Canada
- Contract
…change, empowering retail partners to deliver unparalleled service excellence and transforming the premium customer experience from the ground…
Added 1 hour ago
WB
Lead Product Sales
Whistler Blackcomb
Whistler, BC
- Temporary
2+ years’ experience in customer service or ticket sales required
Added 1 hour ago
RU
Part time supervisor!
Recipe Unlimited
New Minas, NS
- Part-time
Added 2 hours ago
LH
Représentant(e) aux ventes internes
Lifestyle Home Products
Remote, Canada
- Full-time
- Remote
…courriel. Nous recherchons une personne motivée, axée sur le service à la clientèle et reconnue pour ses excellentes aptitudes en communication et en…
Added 2 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 2 hours ago
J
Commercial Lines Team Lead
JobsMedia.io
Toronto, ON
- Full-time
We’re currently seeking a Commercial Team Lead in Toronto. This is a hands-on leadership role designed for someone who thrives on mentoring others while staying close to the business.
Added 2 hours ago
J
CLSU Manager (Commercial Support) - Insurance
JobsMedia.io
Toronto, ON
- Full-time
🔑 People Leadership: Lead, coach, and inspire a dedicated team of commercial support staff.
Added 2 hours ago
J
Personal Line Insurance - Customer Service Representative
JobsMedia.io
Markham, ON
- Full-time
📈 Clear growth path: CSR → Account Manager → Team Lead, Or Producer
Added 2 hours ago
CC
Financial Associate - MFDA
Coast Capital
Richmond, BC
- Full-time
…positive member experience through strong relationships and good service. This position will partner with the FP to successfully maximize every opportunity to "help" our members manage,…
Added 2 hours ago
BH
Senior Manager, Pharmacy Operations
Bayshore HealthCare
Markham, ON
- Full-time
Lead internal audits and ensure continuous improvement in sterile compounding practices.
Added 2 hours ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
…and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and make every customer feel their best walking out the…
Added 2 hours ago
E
Spécialiste infrastructure / Infrastructure Specialist
Eaton
Brossard, QC
- Full-time
Added 2 hours ago
J
SME Commercial Team Lead | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is working with an established Canadian insurance brokerage to recruit an experienced SME Commercial Team Lead in Toronto.
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
…on-site. This may involve coordinating communication between Service Managers, Area Managers, the Call Center, Parts Distribution and the…
Added 2 hours ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 2 hours ago
Supplier Quality Engineer
Westerkirk
Calgary, AB
Strive to achieve world class levels of customer service in every interaction our clients have with DHC.
Added 2 hours ago
Sales Associate-Retail (Days, Closings, Weekends)
Roots
Belleville, ON
Deliver exceptional customer service by confidently engaging and assisting customers.
Added 3 hours ago
store manager - Milton, ON
Starbucks
Milton, ON
3 years retail / customer service management experience
Added 3 hours ago
SD
Diamond Consultant
Spence Diamonds
AB · Edmonton, AB
- $90,000 to $120,000 CAD / year
- Full-time
Our people are the center stone of our business, who bring our vision to life for every customer, every day.
Added 3 hours ago
SB
Shift Manager
Superflux Beer Company
Vancouver, BC
- Full-time
Shift Leaders work the shift as a server or bartender while leading it: smooth service, the FOH and BOH team on shift, training and development of future team members and the guest…

GreenShield

Senior Service Designer

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00 · Full-time

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Additional compensation: Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).

Posting disclosures: This is for an existing vacancy.

Work model: Hybrid

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service design by researching customer, employee, and operational needs; mapping current and future journeys; and designing improvements that balance customer value with business and operational realities. Facilitate co-creation and cross-functional alignment, maintain journey and service blueprint artifacts, and build organizational capability in service design and continuous improvement.

Requirements

Requires at least five years of experience in service design, customer experience, journey design, design strategy, or a related field, along with a relevant bachelor’s degree or equivalent professional experience. Candidates should have experience with journey maps, service blueprints, research, facilitation, and cross-functional collaboration; healthcare or other regulated-industry experience and relevant certifications are assets.

Skills

Service Design
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Customer Experience
Design Research
Workshop Facilitation
Stakeholder Engagement
Experience Strategy
Qualitative And Quantitative Research
Organizational Change
Agile And Product Development
Cross-Functional Collaboration
Storytelling And Visualization
Continuous Improvement

Benefits

Health And Dental Coverage
Retirement Savings
Paid Time Off
Mental Health And Well-Being Support
Discretionary Target Bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Design
Journey Mapping
Service Blueprints
Experience Ecosystem Maps
Human-Centered Design
Systems Thinking
Design Strategy
Customer Research
Operational Insights
Qualitative Research
Quantitative Research
Workshop Facilitation
Co-Creation
Experience Visioning
Service Assessments
Organizational Change
Agile Methods
Product Development
Healthcare
Insurance
Financial Services
Certified Customer Experience Professional
Design Thinking Certification

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