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Added 13 mins ago
S
Software Engineering Manager, Enterprise
Spellbook
Remote, Canada
- Full-time
- Remote
We're looking for an Engineering Manager to lead the team that builds, deploys and customizes Spellbook for our enterprise customers. You'll own engineering's side of enterprise: what we…
Added 28 mins ago
C
Staff Technical Program Manager, Data Center New Product Introduction
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead Data Center New Product Introduction (NPI), preparing new AI systems and infrastructure designs for reliable deployment at…
Added 28 mins ago
C
Staff Technical Program Manager, Data Center Data & Tooling
Cerebras
Canada
- Full-time
The Cerebras Data Center team brings the infrastructure behind our AI systems online. We work across facility design, power and cooling, hardware, networking, supply chain, deployment, and…
Added 28 mins ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 28 mins ago
NC
Senior Associate Planner
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $95,000 to $140,000 CAD / year
- Full-time
…strong capabilities in governance, finance, and policy. We lead work in planning, policy development, governance, decision‑making, and program management for major infrastructure projects,…
Added 28 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…partners across British Columbia's health organizations to design, test and roll out this functionality during the system deployment and go-live. Leading a team of experienced HCM…
Added 28 mins ago
IG
Lead Software Architect
Insight Global
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
Insight Global is looking for a Lead Software Architect to join a global technology organization in Vancouver. This individual will own the architecture and modernization of a backend…
Added 28 mins ago
TO
Events & Group Sales Manager - Time Out Market, Vancouver
Time Out Market
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
Full-Cycle Sales & Client Experience: Lead the complete sales lifecycle from initial inquiry to signed contract. Create tailored proposals and conduct immersive site tours highlighting the…
Added 28 mins ago
V
Python Developer with Banking and payment
VySystems
Toronto, ON
- Full-time
Influence software architecture and lead design decisions for the Platform, with particular focus on payments and money-movement systems.
Added 28 mins ago
NC
Principal Transportation Planner (Market and Office Leader)
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $180,000 to $250,000 CAD / year
- Full-time
…strong capabilities in governance, finance, and policy. We lead work in planning, policy development, governance, decision‑making, and program management for major infrastructure projects,…
Added 28 mins ago
BF
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Bell Flight
Mirabel, QC
- Full-time
…designers and stress engineers. The manager will be expected to lead the group technically and be the interface with the Legacy Chief Engineer and the Product Support Engineers. This person…
Added 28 mins ago
HA
Engineer – Test (HIL Developer)
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…building a hybrid-electric eVTOL aircraft, and we are taking our design from demonstrator to certified aircraft. Few engineers get to say they helped bring a new kind of aircraft into the…
Added 28 mins ago
A
B2B Account Manager
Article
Vancouver, BC
- $69,000 to $78,000 CAD / year
- Full-time
Work with your manager and team to analyze market opportunities, strengthen the selling toolbox, and lead initiatives that turn opportunities into business.
Added 28 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects…
Added 28 mins ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
Lead and support evidence-informed practice, quality improvement, and patient safety initiatives.
Added 43 mins ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Calgary, AB
- Full-time
…strategy and carry it through to results in the field. You will lead commercial discussions, manage critical project relationships, and develop project leaders while guiding large-scale or…
Added 43 mins ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Winnipeg, MB
- Full-time
…strategy and carry it through to results in the field. You will lead commercial discussions, manage critical project relationships, and develop project leaders while guiding large-scale or…
Added 43 mins ago
SI
Project Manager – Wood Frame Construction
Synectics Inc.
Victoria, BC
- $120,000 to $140,000 CAD / year
- Full-time
Lead and manage construction projects from project handoff through construction and final closeout.
Added 43 mins ago
A
Product Development Lead
ARC'TERYX
North Vancouver, BC
- Full-time
As the Product Development Lead, you lead a specialized team of Product Developers through the development of our most technical products. Your efforts focus on managing a product from…
Added 57 mins ago
GC
Senior Project Manager / Project Manager
GEI Consultants, Inc.
London, ON
- $95,000 to $130,000 CAD / year
- Full-time
Working closely with technical teams, clients, and leadership across GEI, the successful candidate will support and lead a variety of municipal infrastructure, civil engineering, and land…
Added 58 mins ago
L
Guest Experience Lead | Westmount (Contract through January 2027)
lululemon
Montreal, QC
- Full-time
…des standards élevés en matière de tissus techniques et de design fonctionnel, nous créons des produits et des expériences qui aident les gens à bouger, à croître, à tisser des liens et à…
Added 58 mins ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
…understanding of consultant responsibilities, and the ability to lead and mentor inspection teams while coordinating effectively with designers, contractors, and project stakeholders. This…
Added 58 mins ago
GC
Intermediate/Senior Infrastructure Planning / Hydraulic Modeler
GEI Consultants, Inc.
Barrie, ON
- $85,000 to $110,000 CAD / year
- Full-time
Are you ready to take the lead on complex water infrastructure projects that shape the future of our communities? At GEI Consultants, we’re looking for an Intermediate to Senior Water…
Added 58 mins ago
C
Fullstack Integration Developer Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior-level role responsible for leading the design, implementation, and enhancement of application systems and programs. This…
Added 58 mins ago
L
Product Operations Educator (Full Time) | Polo Park
lululemon
Winnipeg, MB
- Full-time
…pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.…

GreenShield

Senior Service Designer

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00 · Full-time

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Additional compensation: Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).

Posting disclosures: This is for an existing vacancy.

Work model: Hybrid

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service design by researching customer, employee, and operational needs; mapping current and future journeys; and designing improvements that balance customer value with business and operational realities. Facilitate co-creation and cross-functional alignment, maintain journey and service blueprint artifacts, and build organizational capability in service design and continuous improvement.

Requirements

Requires at least five years of experience in service design, customer experience, journey design, design strategy, or a related field, along with a relevant bachelor’s degree or equivalent professional experience. Candidates should have experience with journey maps, service blueprints, research, facilitation, and cross-functional collaboration; healthcare or other regulated-industry experience and relevant certifications are assets.

Skills

Service Design
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Customer Experience
Design Research
Workshop Facilitation
Stakeholder Engagement
Experience Strategy
Qualitative And Quantitative Research
Organizational Change
Agile And Product Development
Cross-Functional Collaboration
Storytelling And Visualization
Continuous Improvement

Benefits

Health And Dental Coverage
Retirement Savings
Paid Time Off
Mental Health And Well-Being Support
Discretionary Target Bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Design
Journey Mapping
Service Blueprints
Experience Ecosystem Maps
Human-Centered Design
Systems Thinking
Design Strategy
Customer Research
Operational Insights
Qualitative Research
Quantitative Research
Workshop Facilitation
Co-Creation
Experience Visioning
Service Assessments
Organizational Change
Agile Methods
Product Development
Healthcare
Insurance
Financial Services
Certified Customer Experience Professional
Design Thinking Certification

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