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Added 3 mins ago
TS
Industrial Millwright Mechanic
The Shaw Group
Lantz, NS
- $30 CAD / hour
- Full-time
…priority, while working with Production Leads, Engineers, and Senior…
Added 3 mins ago
Contract, Customer Energy Management Associate
Toronto Hydro
Toronto, ON
…supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of…
Added 18 mins ago
PC
Structural EIT
PRI Consultants
Calgary, AB
- Full-time
…field. You will be paired with and mentored by intermediate and senior structural engineers throughout the…
Added 18 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
Positions are offered based on relevant experience, with base salaries ranging from $110,000 to over $135,000 for our Senior Associates. All positions are eligible for performance pay (0% -…
Added 18 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
Positions are offered based on relevant experience, with base salaries ranging from $110,000 to over $135,000 for our Senior Associates. All positions are eligible for performance pay (0% -…
Added 18 mins ago
E
Senior Project Controls Advisor
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Calgary, AB · Edmonton, AB
- Full-time
Lead variance analysis and ensure clear articulation of drivers, impacts, and recovery plans to senior leadership.
Added 18 mins ago
ST
Associate Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Assist in managing daily responsibilities of Associate and Senior Associates including involvement in their development and performance.
Added 18 mins ago
ST
Senior Operations Associate
SS&C Technologies
Toronto, ON
- Full-time
No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.
Added 18 mins ago
ST
Associate Manager, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.
Added 18 mins ago
BF
Senior Privacy & Records Analyst
BC Financial Services Authority
Vancouver, BC
- $90,069 to $140,235 CAD / year
- Full-time
Added 18 mins ago
BP
Senior Information Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
The Senior Information Systems Analyst will support the Enterprise Applications Section with a focus on Enterprise Resource Planning (ERP) and Computational Analysis solutions and offer IT…
Added 18 mins ago
S
Business Systems Analyst
Systematix
Ottawa, ON
- Contract
…job requirements and individual qualifications. We welcome applications from qualified candidates of all backgrounds, including but not limited to race, ethnicity, gender identity or…
Added 18 mins ago
PW
Financial Advisor Assistant (LLQP Life Insurance licensed)
Personalized Wealth Strategies
AB · Edmonton, AB
- Full-time
…role offers the opportunity to work closely with experienced Senior Wealth Advisors in a collaborative team environment while expanding your knowledge of wealth management, insurance, and…
Added 18 mins ago
A
Senior/Lead Mechanical Engineer - (Industrial & Infrastructure)
Ausenco
Burlington, ON
- Full-time
Our team in Industrial & Infrastructure is growing, we are currently recruiting for a Senior/ Lead Mechanical Engineer to join our team in the Burlington office.
Added 33 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
Proven experience as a Solution Architect, PLM Architect, or senior PLM consultant delivering enterprise-scale implementations within complex business environments.
Added 33 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
Proven experience as a Solution Architect, PLM Architect, or senior PLM consultant delivering enterprise-scale implementations within complex business environments.
Added 33 mins ago
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Senior Associate, Portfolio Operations
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Halifax, NS
- Full-time
…investment funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross…
Added 33 mins ago
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Vice President Fleet Canada
SIXT
Mississauga, ON
- Full-time
You support senior executive leadership by developing and executing a comprehensive Canada fleet strategy aligned with the company's growth objectives, operational priorities, and financial…
Added 33 mins ago
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Senior Engineer - Buildings
CIMA+
Mississauga, ON
- $110,480 to $151,910 CAD / year
- Full-time
We are currently seeking a talented Senior Mechanical Engineer to join our Bowmanville or Mississauga office. The ideal candidate will have a strong background in HVAC, plumbing, fire…
Added 33 mins ago
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EOS Principal Software Engineer
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Mississauga, ON
- Full-time
Rodan Energy is seeking a technically versatile Senior Software Engineer to build and evolve industry-leading Energy Optimization Solutions (EOS) and help shape the future of software,…
Added 33 mins ago
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Process Engineering lll (Packaging)
Contract Pharmaceuticals Limited
Mississauga, ON
- $95,000 to $110,000 CAD / year
- Full-time
Actively supports the day-to-day operations of the Manufacturing, Packaging and Maintenance departments. Provides senior technical expertise and guidance in resolving issues and champions…
Added 33 mins ago
MC
Senior Electrical / Transportation Engineer - Illumination & Traffic Signals
MatchBox Consulting Group
Oakville, ON
- Full-time
MatchBox Consulting Group is seeking a Senior Electrical / Transportation Engineer – Illumination & Traffic Signals on behalf of our client, an established engineering consulting firm…
Added 33 mins ago
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Design secure, scalable, and resilient end-to-end solutions across applications, cloud, integration, infrastructure, and disaster recovery
Added 33 mins ago
EP
Head of Finance
Entertainment Partners
Burnaby, BC
- Full-time
The candidate is EP Canada's senior finance leader - strategic partner to the Canadian leadership team and primary Canadian counterpart to EP's global finance and FP&A organizations. The…
Added 33 mins ago
BB
Family Law Associate (3-5 Years) | Beaton Burke Young | Toronto (Hybrid)
Beaton Burke Young LLP
Toronto, ON
- Full-time
…responsibility on their own files. You will work closely with senior counsel and have room to grow your practice and your profile in the family law…

GreenShield

Senior Service Designer

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00 · Full-time

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Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Additional compensation: Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).

Posting disclosures: This is for an existing vacancy.

Work model: Hybrid

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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More about this job

Responsibilities

Lead end-to-end service design by researching customer, employee, and operational needs; mapping current and future journeys; and designing improvements that balance customer value with business and operational realities. Facilitate co-creation and cross-functional alignment, maintain journey and service blueprint artifacts, and build organizational capability in service design and continuous improvement.

Requirements

Requires at least five years of experience in service design, customer experience, journey design, design strategy, or a related field, along with a relevant bachelor’s degree or equivalent professional experience. Candidates should have experience with journey maps, service blueprints, research, facilitation, and cross-functional collaboration; healthcare or other regulated-industry experience and relevant certifications are assets.

Skills

Service Design
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Customer Experience
Design Research
Workshop Facilitation
Stakeholder Engagement
Experience Strategy
Qualitative And Quantitative Research
Organizational Change
Agile And Product Development
Cross-Functional Collaboration
Storytelling And Visualization
Continuous Improvement

Benefits

Health And Dental Coverage
Retirement Savings
Paid Time Off
Mental Health And Well-Being Support
Discretionary Target Bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Design
Journey Mapping
Service Blueprints
Experience Ecosystem Maps
Human-Centered Design
Systems Thinking
Design Strategy
Customer Research
Operational Insights
Qualitative Research
Quantitative Research
Workshop Facilitation
Co-Creation
Experience Visioning
Service Assessments
Organizational Change
Agile Methods
Product Development
Healthcare
Insurance
Financial Services
Certified Customer Experience Professional
Design Thinking Certification

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