Find work in Canada.

602,586 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
…Management, Digital Transformation, Policy & Economics, and Data Analytics & AI. We serve clients in industries such as Food, Beverages & Retail, Industry Associations, Construction & Real…
Added 10 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
…Management, Digital Transformation, Policy & Economics, and Data Analytics & AI. We serve clients in industries such as Food, Beverages & Retail, Industry Associations, Construction & Real…
Added 10 mins ago
E
Senior Project Controls Advisor
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
Are you an experienced project controls professional who can turn complex project data into clear, actionable insight? We are looking for a Sr. Project Controls Advisor to lead cost,…
Added 10 mins ago
ST
Associate Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Assist in managing daily responsibilities of Associate and Senior Associates including involvement in their development and performance.
Added 10 mins ago
Costing Manager
PCL Construction
Edmonton, AB
Work with Business Technology, operational stakeholders, and the senior Costing Manager to translate frontline needs and user feedback into clear requirements and practical improvements.
Added 10 mins ago
Senior Costing Manager
PCL Construction
Edmonton, AB
As a Senior Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to turn field-tested judgment into scalable practices, coach project…
Added 10 mins ago
K
Senior Copywriter
Klick
Toronto, ON
- Full-time
…powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff,…
Added 10 mins ago
K
Senior Medical Writer - Medical Communications
Klick
Toronto, ON
- Full-time
…powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff,…
Added 10 mins ago
S
Business Systems Analyst
Systematix
Ottawa, ON
- Contract
Ensure service integration, data flows and solution functionality align with evolving business needs, user expectations and the Bank’s Cyber Security vision.
Added 25 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
Define PLM data models, lifecycle management strategies, integrations, and governance frameworks to optimize product data management.
Added 25 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
Define PLM data models, lifecycle management strategies, integrations, and governance frameworks to optimize product data management.
Added 25 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences,…
Added 25 mins ago
VG
Senior Product Marketing Manager
Veralto Global
Vancouver, BC · London, ON
- $125,000 to $150,000 CAD / year
- Full-time
Demonstrated ability to analyze customer, market, competitive, pipeline, revenue, or product data and present strategic recommendations to senior or executive stakeholders.
Added 25 mins ago
A
Sales Operations Manager
AbbVie
Montreal, QC
- Full-time
…Commercial Leadership, Finance, HR, Analytics, BTS, Compliance, the data governance teams, field stakeholders and external partners. The assignment requires an operational leader able to…
Added 25 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Rodan Energy is seeking a technically versatile Senior Software Engineer to build and evolve industry-leading Energy Optimization Solutions (EOS) and help shape the future of software,…
Added 25 mins ago
EP
Head of Finance
Entertainment Partners
Burnaby, BC
- Full-time
The candidate is EP Canada's senior finance leader - strategic partner to the Canadian leadership team and primary Canadian counterpart to EP's global finance and FP&A organizations. The…
Added 25 mins ago
B
Systems Analyst – Senior (Microsoft Dynamics 365 F&O / SCM/Procure-to-Pay, Order-to-Cash exp)
Bevertec
Toronto, ON
- Contract
Job Role: Systems Analyst – Senior (Microsoft Dynamics 365 F&O / SCM/Procure-to-Pay, Order-to-Cash exp)
Added 25 mins ago
PC
AML Analytics Manager
Pwc Canada
Toronto, ON
- Full-time
…systems, and provide proactive solutions to safeguard sensitive…
Added 39 mins ago
RD
IT Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Present progress updates, technical roadmaps, risk assessments, and automation ROI to senior management, audit committees, and C-level executives.
Added 39 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Victoria, BC
- $110,000 to $135,000 CAD / year
- Full-time
…Management, Digital Transformation, Policy & Economics, and Data Analytics & AI. We serve clients in industries such as Food, Beverages & Retail, Industry Associations, Construction & Real…
Added 39 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Vancouver, BC
- $110,000 to $135,000 CAD / year
- Full-time
…Management, Digital Transformation, Policy & Economics, and Data Analytics & AI. We serve clients in industries such as Food, Beverages & Retail, Industry Associations, Construction & Real…
Added 39 mins ago
T
TekRek - Senior Application Security Engineer
TekRek
Vancouver, BC
- $130,000 to $150,000 CAD / year
- Full-time
…phone, so the platform carries sensitive financial and personal data at real…
Added 39 mins ago
KT
Gen AI Developer
Kaizen Technologies
Toronto, ON
- Contract
We are seeking a highly skilled Gen AI Developer with extensive experience in application development and a strong background in leading cross-functional programs within regulated…
Added 40 mins ago
Senior Software Developer (AI Platform & Applications)
Dayforce
Canada
We are looking for an Intermediate to Senior Software Developer to join the team building AI-powered capabilities within the Dayforce platform. This role is ideal for an experienced…
Added 55 mins ago
AP
Sales Coordinator, Land Development (Calgary, AB)
Anthem Properties
Calgary, AB
- Full-time
…portfolio. In a fast-paced environment, you’ll work with market and data analysis, lot sales tracking and administration, and inventory monitoring, gaining exposure to every facet of our…

GreenShield

Senior Service Designer

Toronto, ON, Canada

Base Salary: CAD $72,521.00 - 109,341.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Base Salary: CAD $72,521.00 - 109,341.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys to life, and design future-state experiences that create meaningful value for people and the business.

Working across business, technology, operations, and customer-facing teams, you’ll turn insights into action and help embed journey thinking across GreenShield. We’re looking for someone who brings a flexible, practical approach to service design, builds strong partnerships, and knows how to get hard things done together.

Responsibilities:

Lead end-to-end service journey design: Conduct discovery and analysis, develop current- and future-state journey maps, identify pain points, and design service improvements that thoughtfully balance customer needs with business goals and operational realities.
Drive enterprise understanding of service journeys: Build shared understanding across the organization of current-state and desired future-state experiences, end-to-end journeys, service blueprints, key interdependencies, and opportunities to create value for both customers and the business.
Support journey management and continuous improvement: Create and maintain journey maps, service blueprints, and related artifacts; help teams prioritize opportunities; and support ongoing experience improvement initiatives that align customer outcomes with organizational priorities.
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are desirable for people, feasible to deliver, and viable for the organization.
Conduct research and synthesize insights: Plan and facilitate interviews, workshops, journey-mapping sessions, and service assessments. Translate qualitative and quantitative findings into actionable strategies that connect customer needs, employee needs, and business outcomes.
Build service design capability: Champion service design principles, tools, and methods. Coach teams in journey mapping, service blueprinting, systems thinking, and human-centered design while fostering collaboration and decision-making that brings customer and business needs together.

WHO WE'RE LOOKING FOR

At least five years of experience in service design, customer experience, journey design, design strategy, or a related field
A bachelor’s degree in service design, experience design, human-centered design, business, psychology, organizational design, or a related discipline - or equivalent professional experience.
Demonstrated experience creating current- and future-state journey maps, service blueprints, and experience ecosystem maps.
Experience facilitating workshops, stakeholder engagements, and cross-functional design activities.
Experience translating customer research and operational insights into actionable service improvements.
Knowledge of service design methodologies, journey mapping, human-centered design research, service blueprinting, systems thinking, customer experience measurement, organizational change, and agile or product development methods.
Exceptional collaboration and communication skills, with the ability to convey complex concepts through storytelling and visualization, influence stakeholders, build alignment, and foster partnership across roles and functions without direct authority.
Experience driving alignment and partnership across business, operational, technology, and customer-facing teams to advance shared outcomes and deliver coordinated service improvements.
Experience in healthcare, insurance, financial services, or another complex, highly regulated service environment would be an asset
Service Design Network certification, Certified Customer Experience Professional (CCXP) designation, or a design thinking or human-centered design certification would be an asset

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

(For permanent positions, add and remove this sentence)

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Additional compensation: Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).

Posting disclosures: This is for an existing vacancy.

Work model: Hybrid

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

Apply About employer

More about this job

Responsibilities

Lead end-to-end service design by researching customer, employee, and operational needs; mapping current and future journeys; and designing improvements that balance customer value with business and operational realities. Facilitate co-creation and cross-functional alignment, maintain journey and service blueprint artifacts, and build organizational capability in service design and continuous improvement.

Requirements

Requires at least five years of experience in service design, customer experience, journey design, design strategy, or a related field, along with a relevant bachelor’s degree or equivalent professional experience. Candidates should have experience with journey maps, service blueprints, research, facilitation, and cross-functional collaboration; healthcare or other regulated-industry experience and relevant certifications are assets.

Skills

Service Design
Journey Mapping
Service Blueprinting
Human-Centered Design
Systems Thinking
Customer Experience
Design Research
Workshop Facilitation
Stakeholder Engagement
Experience Strategy
Qualitative And Quantitative Research
Organizational Change
Agile And Product Development
Cross-Functional Collaboration
Storytelling And Visualization
Continuous Improvement

Benefits

Health And Dental Coverage
Retirement Savings
Paid Time Off
Mental Health And Well-Being Support
Discretionary Target Bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Customer Experience
Journey Design
Journey Mapping
Service Blueprints
Experience Ecosystem Maps
Human-Centered Design
Systems Thinking
Design Strategy
Customer Research
Operational Insights
Qualitative Research
Quantitative Research
Workshop Facilitation
Co-Creation
Experience Visioning
Service Assessments
Organizational Change
Agile Methods
Product Development
Healthcare
Insurance
Financial Services
Certified Customer Experience Professional
Design Thinking Certification

Report this job