Jobs in Canada

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Added 1 min ago
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Senior Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Flynn Group of Companies is seeking a Senior Glazing Project Manager to join our Winnipeg branch. This role is designed for an experienced glazing professional who has successfully managed…
Added 1 min ago
TS
Case Worker
The Salvation Army Canada and Bermuda Territory
St. Catharines, ON
- Part-time
…services, outreach, and mediation in relation to the shelter…
Added 1 min ago
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Sr. Infrastructure Engineer - Patching
CIBC
Toronto, ON
- Full-time
…Hat Satellite, Windows patching solutions, Oracle Enterprise Manager, and middleware administration. You’re comfortable with dynamic targeting, secrets handling, inventory design,…
Added 1 min ago
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Senior Audit Manager, Wealth Management
CIBC
Toronto, ON
- Full-time
…assignments as well as team opportunities (this is not a people manager…
Added 1 min ago
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Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
Drives the overall software development lifecycle including working across functional teams to transform requirements into features and conducting software testing and maintenance. Specific…
Added 1 min ago
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Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Vancouver BC, this…
Added 1 min ago
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Manager, Margin Lending
BMO
Toronto, ON · FCP
- Full-time
Provide ongoing training, performance management and career development support
Added 1 min ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
…advisor outcomes, and support the achievement of investment program objectives. Oversees the full project lifecycle, balancing investment management priorities, regulatory requirements,…
Added 1 min ago
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Inside Sales Account Manager, Eastern Canada
Axis Communications
Montreal, QC · Canada - Montreal
- Full-time
Evaluate Channel Partner Program applications and support partner development initiatives in accordance with Axis program requirements and guidelines.
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Ag Solutions Summer Student
Co-op
Broderick, SK
- Full-time
Reporting to the Ag Solutions Sales and Operations Manager, you’ll be part of the day-to-day work that keeps our Ag Solutions division moving. You’ll support our team, assist customers, and…
Added 1 min ago
C
File Maintenance Clerk
Co-op
Ucluelet, BC
- Full-time
Opportunities for further development and advancement
Added 1 min ago
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Ag Solutions Summer Student
Co-op
Lucky Lake, SK
- Full-time
Reporting to the Ag Solutions Sales and Operations Manager, you’ll be part of the day-to-day work that keeps our Ag Solutions division moving. You’ll support our team, assist customers, and…
Added 1 min ago
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Bakery Clerk (Permanent)
Co-op
Ucluelet, BC
- Full-time
Advise the manager when orders for replenishment of inventory are required and ensure proper mark-down reports
Added 15 mins ago
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Environmental Manager H/F
VINCI
Toronto, ON
- Full-time
The Pickering Nuclear Generating Station Refurbishment Program Involves Designing And Building a New Deep-water Intake In Lake Ontario To Improve The Plant's Cooling System. This Will…
Added 15 mins ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
Added 16 mins ago
GW
Senior Analyst, Taxation
George Weston Limited
Toronto, ON
- Full-time
Reporting to the Manager, Taxation, the Analyst/Senior Analyst, Taxation will serve a critical role within the tax department of George Weston Limited, which provides corporate tax services…
Added 16 mins ago
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Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
Added 16 mins ago
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Default Management Supervisor
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON
- Full-time
Lead, coach, and develop a high-performing team through ongoing performance conversations, development planning, mentoring, and recognition.
Added 16 mins ago
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Maintenance Manager
JLL
Cambridge, ON
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 31 mins ago
JC
Store Manager
JYSK Canada
Wetaskiwin, AB
- Full-time
As the Store Manager, you are responsible for the direct supervision and development of the management and store team. You will lead, manage, and ensure the maximization of sales growth in…
Added 31 mins ago
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Project Manager: Environmental Contracting
Kinetic Environmental
AB · Calgary, AB
- Full-time
Career Development and Training including Mentoring Program and KCL Training Academy
Added 31 mins ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 45 mins ago
DC
Project Controller
Dasro Consulting Inc.
Calgary, AB
- Contract
…our team. The successful candidate will be reporting to the Manager, Project Controls Pipe Integrity in Canda Gas Projects. The Project Controls team is responsible for providing project…
Added 45 mins ago
Bakery Manager
Freson Bros.
Hanna, AB
We are hiring for a Full-Time Bakery Manager position with a wage range of $45,000 - $60,000 at our location in Hanna, AB.
Added 45 mins ago
Senior Benefits Consultant - Westland Benefits
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC · Surrey, BC
…assistance is available for approved work-related training and development courses, certifications, seminars, and conferences that support your professional…

Greenspace Health

Senior Customer Success Manager

Toronto, ON, Canada

$80,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $90,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

At Greenspace, our mission is to empower mental health organizations, health systems, service providers and individuals in care with the technology and expertise they need to substantially improve how services are accessed, measured and delivered. The Role We are looking for a commercially minded, highly organized, and customer-obsessed Customer Success leader to join our Enterprise Success team as a Senior Customer Success Manager. You will own a portfolio of our largest and most strategic customers, acting as a trusted advisor to their clinical, operational, and executive leaders. You will be accountable for the long-term health, retention, and growth of your accounts, and for making sure every customer can clearly see the value Greenspace delivers. Your work will directly contribute to our mission of improving mental health outcomes while fostering a culture of collaboration and excellence. What You'll Do Own your book of business. Be accountable for retention, renewal, and expansion outcomes across a portfolio of Enterprise customers, including accurate renewal forecasting and early identification of risk. Build executive relationships. Identify and engage executive sponsors, decision-makers, and operational champions. Lead Leadership Account Reviews and Executive Business Reviews that connect platform usage to the outcomes our customers care about. Drive value realization. Partner with customers to define success metrics, track progress, and build a clear ROI story that supports renewal and growth. Grow accounts. Identify expansion opportunities across users, programs, and modules, and partner with Sales to progress them. Lead complex implementations and change management. Guide multi-site and multi-stakeholder rollouts, including workflow design, training, and adoption planning, while managing a clear shared project plan. Get ahead of risk. Monitor customer health and satisfaction, act early on warning signs, and own save plans and escalations through to resolution. Be the voice of the Enterprise customer. Translate customer evidence into clear, prioritized input for Product, Sales, and leadership. Raise the bar for the team. Contribute to Enterprise playbooks, processes, and tools, including how we use AI to work smarter, and share what you learn with other CSMs. What You Bring 5+ years in customer success or account management at a SaaS company, with direct ownership of Enterprise accounts and renewal outcomes. A track record of retaining and growing complex accounts, including navigating at-risk renewals and sourcing expansion. Confident executive presence. You can run a board-room conversation with a VP or CEO, handle a tough question with composure, and tailor your message to clinical, technical, and business audiences. Experience leading implementations of complex products involving change management, workflow transformation, and multiple stakeholders. Strong commercial judgment. You understand how adoption, value, and relationships translate into revenue. Highly organized, with experience managing shared project plans, timelines, and documentation across many accounts in a fast-paced environment. Genuine empathy. You listen first, uncover the unspoken need, and then solve. You're a doer and you take initiative. You don't wait to be told what to focus on, and you're always looking for ways to make your work more efficient. Comfortable with tools like Salesforce, Planhat, Zoom, Slack, Notion, and Claude, and curious about using AI to improve how you work. The ability to learn new technologies quickly matters more than any specific tool. Bachelor's degree from an accredited post-secondary institution. Bonus: Experience in healthcare, behavioral health, digital health, or selling into health systems and public-sector organizations. About Greenspace Founded at St. Michael's Hospital in Toronto, Greenspace was created to bridge the gap between the proven benefits of Measurement-Based Care in research and its implementation in practice. Our solutions are designed to empower organizations to use data to inform treatment decisions and significantly improve the quality of mental health care across North America. Our Culture As a fast-paced health technology company, there is an opportunity for all staff to play a pivotal role in the growth of our company. We are driven by a passion for improving mental health care and the lives of millions of people. We foster a collaborative environment where all ideas are valued, whether they come from our CEO or our newest team member. Diversity Diversity strengthens our organization, and we are committed to being an equal-opportunity employer. We recruit, employ, train, and promote employees regardless of race, religion, color, national origin, gender, age, sexual orientation, gender identity, or disability. Compensation & Benefits Participation in variable incentive program tied to your territory's retention and expansion revenue. Comprehensive benefits program, including paid parental leave. Healthy work/life balance - we recognize that building a startup is a marathon, not a sprint. Tight-knit collaborative work environment where we work in teams rather than siloed individuals. Ongoing mentorship, coaching, and personal development opportunities. Remote/in-person hybrid work setting based in Toronto, Ontario, with one day per week in our downtown office.

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More about this job

Responsibilities

Own retention, renewals, and growth for a portfolio of strategic enterprise customers, building executive relationships and demonstrating customer value. Lead complex implementations and change management, manage customer risks and escalations, and share customer insights and process improvements across the organization.

Requirements

Requires 5+ years of SaaS customer success or account management experience, including direct ownership of enterprise accounts and renewal outcomes, plus a track record of retaining and growing complex accounts. Candidates should have executive communication skills, experience leading complex implementations, strong commercial judgment and organization, empathy and initiative, familiarity with customer and collaboration tools, and a bachelor's degree.

Skills

Enterprise Customer Success
Account Management
Customer Retention
Renewal Forecasting
Account Expansion
Value Realization
Return On Investment Analysis
Complex Implementations
Change Management
Workflow Design
Customer Health Monitoring
Risk Management
Project Planning
Cross-Functional Collaboration
Artificial Intelligence

Benefits

Paid Parental Leave
Healthy Work-Life Balance
Collaborative Work Environment
Mentorship, Coaching, And Personal Development Opportunities
Variable Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customer Success
Customer Retention
Renewal Forecasting
Account Expansion
Executive Business Reviews
Leadership Account Reviews
Value Realization
Return On Investment
Customer Health
Risk Management
Save Plans
Complex Implementations
Change Management
Workflow Design
Training
Adoption Planning
Shared Project Plans
Salesforce
Planhat
Zoom
Slack
Notion
Claude
Artificial Intelligence
Measurement-Based Care
Behavioral Health
Digital Health
Healthcare
Health Systems

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