Jobs in Canada

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Added 2 days ago
KF
Project Coordinator
Korn Ferry
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations,…
Added 2 days ago
Senior Finance Business Partner
D2L
Vancouver, BC · Winnipeg, MB · Kitchener, ON · Toronto, ON
Reporting to the Manager, Corporate Financial Planning & Analysis, the Senior Finance Business Partner position will partner with the Professional Services and Support (PS&S) organizations…
Added 2 days ago
Corporate Traveller - Senior Productivity Manager - Vancouver, BC
Flight Centre
BC
Are you passionate about driving operational excellence and making a real impact on team productivity? As a Senior Operational Productivity Manager with FCTG Americas, you'll play a…
Added 2 days ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
We're looking for a senior, hands-on technical architect - someone with deep Financial Services Cloud implementation experience who still configures, codes, and builds, not just designs on…
Added 3 days ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
The Team Manager, Insurance Operations is responsible for establishing and leading Fidelity Wealth's Insurance Operations function. This is a foundational leadership role accountable for…
Added 4 days ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy…
Added 4 days ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 5 days ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Data Science & Service Intelligence. Could It Be You?
Added 6 days ago
PV
Senior Manager - CRM & Lifecycle Marketing
Pet Valu
Markham, ON
- Full-time
Position: Senior Manager, CRM & Lifecycle Marketing
Added 8 days ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy…
Added 9 days ago
Sr. Business Manager
Softchoice
Toronto, ON
The Senior Business Manager is the business operator and strategic partner to the Regional Vice Presidents (RVPs) who own P&L results across Softchoice’s sales regions and segments. This…
Added 9 days ago
S
Sr. Business Manager
Softchoice
Toronto, ON
- Full-time
The Senior Business Manager is the business operator and strategic partner to the Regional Vice Presidents (RVPs) who own P&L results across Softchoice’s sales regions and segments. This…
Added 10 days ago
Senior Data Engineer
Capgemini
Mississauga, ON
…Media Networks, Advertising Platforms, Cloud Data Engineering, Salesforce Marketing Technologies, Snowflake/Databricks, Identity Resolution, Audience Activation, and Attribution Analytics,…
Added 11 days ago
A
Senior Program Manager, M&A Operations
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
26WD101626, Senior Program Manager, M&A Operations
Added 11 days ago
A
Senior Program Manager, M&A Operations
Autodesk
Toronto, ON
- Full-time
26WD101626, Senior Program Manager, M&A Operations
Added 11 days ago
A
Senior Program Manager, M&A Operations
Autodesk
Montreal, QC
- Full-time
26WD101626, Senior Program Manager, M&A Operations
Added 11 days ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy…
Added 11 days ago
S
Field Marketing Manager, Enterprise & Strategic Accounts (TMT & CBS)
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 12 days ago
Q
Sales Development (SDR) Manager
Quadient
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 13 days ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy…
Added 13 days ago
ST
CRM & Customer Growth Manager
Scenic Tours Europe AG
Vancouver, BC
- $95,000 to $100,000 CAD / year
- Full-time
Scenic Group Canada is seeking a highly strategic and commercially minded CRM & Customer Growth Manager to join our Vancouver-based marketing team and help drive the next phase of…
Added 13 days ago
Solution Architect
Rogers Communications
Toronto, ON · North York, ON
The Solutions Architect is a strategic technical sales advisor who designs and positions integrated digital transformation solutions for Commercial and Enterprise customers. The role…
Added 13 days ago
S
Manager, Global P2C Innovation Readiness & Enablement
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 16 days ago
R(
Customer Engagement Strategy Manager
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
Influence teams and senior leaders with a strong point of view grounded in data and business impact.
Added 16 days ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy…

Greenspace Health

Senior Customer Success Manager

Toronto, ON, Canada

$80,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $90,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

At Greenspace, our mission is to empower mental health organizations, health systems, service providers and individuals in care with the technology and expertise they need to substantially improve how services are accessed, measured and delivered. The Role We are looking for a commercially minded, highly organized, and customer-obsessed Customer Success leader to join our Enterprise Success team as a Senior Customer Success Manager. You will own a portfolio of our largest and most strategic customers, acting as a trusted advisor to their clinical, operational, and executive leaders. You will be accountable for the long-term health, retention, and growth of your accounts, and for making sure every customer can clearly see the value Greenspace delivers. Your work will directly contribute to our mission of improving mental health outcomes while fostering a culture of collaboration and excellence. What You'll Do Own your book of business. Be accountable for retention, renewal, and expansion outcomes across a portfolio of Enterprise customers, including accurate renewal forecasting and early identification of risk. Build executive relationships. Identify and engage executive sponsors, decision-makers, and operational champions. Lead Leadership Account Reviews and Executive Business Reviews that connect platform usage to the outcomes our customers care about. Drive value realization. Partner with customers to define success metrics, track progress, and build a clear ROI story that supports renewal and growth. Grow accounts. Identify expansion opportunities across users, programs, and modules, and partner with Sales to progress them. Lead complex implementations and change management. Guide multi-site and multi-stakeholder rollouts, including workflow design, training, and adoption planning, while managing a clear shared project plan. Get ahead of risk. Monitor customer health and satisfaction, act early on warning signs, and own save plans and escalations through to resolution. Be the voice of the Enterprise customer. Translate customer evidence into clear, prioritized input for Product, Sales, and leadership. Raise the bar for the team. Contribute to Enterprise playbooks, processes, and tools, including how we use AI to work smarter, and share what you learn with other CSMs. What You Bring 5+ years in customer success or account management at a SaaS company, with direct ownership of Enterprise accounts and renewal outcomes. A track record of retaining and growing complex accounts, including navigating at-risk renewals and sourcing expansion. Confident executive presence. You can run a board-room conversation with a VP or CEO, handle a tough question with composure, and tailor your message to clinical, technical, and business audiences. Experience leading implementations of complex products involving change management, workflow transformation, and multiple stakeholders. Strong commercial judgment. You understand how adoption, value, and relationships translate into revenue. Highly organized, with experience managing shared project plans, timelines, and documentation across many accounts in a fast-paced environment. Genuine empathy. You listen first, uncover the unspoken need, and then solve. You're a doer and you take initiative. You don't wait to be told what to focus on, and you're always looking for ways to make your work more efficient. Comfortable with tools like Salesforce, Planhat, Zoom, Slack, Notion, and Claude, and curious about using AI to improve how you work. The ability to learn new technologies quickly matters more than any specific tool. Bachelor's degree from an accredited post-secondary institution. Bonus: Experience in healthcare, behavioral health, digital health, or selling into health systems and public-sector organizations. About Greenspace Founded at St. Michael's Hospital in Toronto, Greenspace was created to bridge the gap between the proven benefits of Measurement-Based Care in research and its implementation in practice. Our solutions are designed to empower organizations to use data to inform treatment decisions and significantly improve the quality of mental health care across North America. Our Culture As a fast-paced health technology company, there is an opportunity for all staff to play a pivotal role in the growth of our company. We are driven by a passion for improving mental health care and the lives of millions of people. We foster a collaborative environment where all ideas are valued, whether they come from our CEO or our newest team member. Diversity Diversity strengthens our organization, and we are committed to being an equal-opportunity employer. We recruit, employ, train, and promote employees regardless of race, religion, color, national origin, gender, age, sexual orientation, gender identity, or disability. Compensation & Benefits Participation in variable incentive program tied to your territory's retention and expansion revenue. Comprehensive benefits program, including paid parental leave. Healthy work/life balance - we recognize that building a startup is a marathon, not a sprint. Tight-knit collaborative work environment where we work in teams rather than siloed individuals. Ongoing mentorship, coaching, and personal development opportunities. Remote/in-person hybrid work setting based in Toronto, Ontario, with one day per week in our downtown office.

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More about this job

Responsibilities

Own retention, renewals, and growth for a portfolio of strategic enterprise customers, building executive relationships and demonstrating customer value. Lead complex implementations and change management, manage customer risks and escalations, and share customer insights and process improvements across the organization.

Requirements

Requires 5+ years of SaaS customer success or account management experience, including direct ownership of enterprise accounts and renewal outcomes, plus a track record of retaining and growing complex accounts. Candidates should have executive communication skills, experience leading complex implementations, strong commercial judgment and organization, empathy and initiative, familiarity with customer and collaboration tools, and a bachelor's degree.

Skills

Enterprise Customer Success
Account Management
Customer Retention
Renewal Forecasting
Account Expansion
Value Realization
Return On Investment Analysis
Complex Implementations
Change Management
Workflow Design
Customer Health Monitoring
Risk Management
Project Planning
Cross-Functional Collaboration
Artificial Intelligence

Benefits

Paid Parental Leave
Healthy Work-Life Balance
Collaborative Work Environment
Mentorship, Coaching, And Personal Development Opportunities
Variable Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customer Success
Customer Retention
Renewal Forecasting
Account Expansion
Executive Business Reviews
Leadership Account Reviews
Value Realization
Return On Investment
Customer Health
Risk Management
Save Plans
Complex Implementations
Change Management
Workflow Design
Training
Adoption Planning
Shared Project Plans
Salesforce
Planhat
Zoom
Slack
Notion
Claude
Artificial Intelligence
Measurement-Based Care
Behavioral Health
Digital Health
Healthcare
Health Systems

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