Jobs in Canada

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Added 4 mins ago
PH
PHYSIOTHERAPIST – TORONTO, ON
PhysioPlus Health Group
Toronto, ON
- Full-time
Maintain accurate and timely documentation using clinic systems.
Added 4 mins ago
A
I&C Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
An Instrumentation and Controls (I&C) engineer/designer is required to work on the design and development of I&C systems on projects involving new designs and/or enhancements (via Services…
Added 4 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Advanced digital literacy and proficiency in Microsoft Office Suite; experience with data analytic tools, Meditech and other hospital information systems is an asset.
Added 4 mins ago
MA
Sales Development Representative
Mosaic AI
Toronto, ON
- Full-time
…customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters.…
Added 4 mins ago
MA
Account Manager
Mosaic AI
Toronto, ON
- Other
…customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters.…
Added 4 mins ago
A
Senior I&C Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
A Senior Instrumentation and Controls (I&C) engineer is required to work on the design and development of I&C systems on projects involving new designs and/or enhancements (via Services…
Added 4 mins ago
A
I&C Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
An Instrumentation and Controls (I&C) engineer/designer is required to work on the design and development of I&C systems on projects involving new designs and/or enhancements (via Services…
Added 4 mins ago
A
Senior I&C Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
A Senior Instrumentation and Controls (I&C) engineer is required to work on the design and development of I&C systems on projects involving new designs and/or enhancements (via Services…
Added 34 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Fredericton, NB
- $15 CAD / hour
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 34 mins ago
FE
Mechanical Designer (Buildings - HVAC, Plumbing)
Flow Engineering
Vancouver, BC
- Full-time
Flow’s mechanical and electrical services run the gamut for most building types and systems, including general design and management services; advising, investigating and reporting; base…
Added 34 mins ago
PL
Owner
PT Long Harmony Industry
Fort Erie, ON
- Full-time
…commercial and contract lighting products, integrated lighting systems, ceiling systems, and architectural wall solutions. The company focuses on innovative, aesthetically refined products…
Added 34 mins ago
TP
Franchise Project Manager
Topper's Pizza Franchise Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 34 mins ago
C5
Finance Operations Manager
Culligan 525SK
Lloydminster, SK
- $45,000 to $65,000 CAD / year
- Full-time
Maintain efficiency, accuracy and integrity of QuickBooks Online, Watertight, and related systems.
Added 34 mins ago
WP
Project Manager, Minerals & Metals (Intermediate)
Wood PLC
Saskatoon, SK
- Full-time
…that we do not employ artificial intelligence or automated systems to screen or select candidates. We are committed to ensuring fairness and inclusivity by relying on the expertise from a…
Added 49 mins ago
W
Technical Consultant II, Water Engineer
Worley
Calgary, AB · Vancouver, BC
- Full-time
Familiarity with project delivery systems, quality management processes, and engineering consulting practices.
Added 1 hour ago
GC
Heavy Duty Mechanic ($5000 Sign On Bonus)
Glencore Canada
Sparwood, BC
- $128,000 to $134,000 CAD / year
- Full-time
Diagnose and repair cooling, fuel, exhaust, braking, clutch, differential, hydraulic, electrical and lubrication systems
Added 1 hour ago
GC
Haul Truck / Mine Equipment Operator - Permanent
Glencore Canada
Sparwood, BC
- $97,000 to $118,000 CAD / year
- Full-time
Communicate effectively with dispatch, operators, and supervisors using two-way radios and onboard computer systems
Added 1 hour ago
EP
Customer Care Coordinator
East Penn Canada: Backup Power Division
Courtice, ON
- Full-time
Ability to learn and adapt to new computer systems and applications (experience with ERP systems such as SAP a major asset)
Added 1 hour ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
Roll Pro is a leading Canadian manufacturer of rolling shutters, rolling garage doors, security grilles, and ZIP screen systems. With over 35 years of manufacturing experience, we provide…
Added 1 hour ago
TC
Continuous Improvement Engineer
TMC Canada
Milton, ON
- Full-time
Works with distribution to fix problems between clients and SE distribution systems.
Added 1 hour ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
Ensure accurate use of property management systems, cash handling, and front office procedures.
Added 1 hour ago
EO
Robot Programmer
ETHOS ON SITE (EOS)
Brantford, ON
- Full-time
…automated manufacturing solutions. We deliver turnkey automated systems and retrofits by providing a strong engineering approach in solving a variety of complex manufacturing challenges…
Added 1 hour ago
A
HVAC Technician – Level 2
AirRevive
Hamilton, ON
- Full-time
At AirRevive, we bring new life to old HVAC systems. Specializing in refurbishing fan coil units, we offer hotels and commercial properties a smarter, more sustainable way to keep their…
Added 1 hour ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…recruitment, regulatory and safety activities, data and study systems, study logistics, stakeholder coordination, and study close-out. The role works closely with the Sponsor,…
Added 1 hour ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Develop familiarity with other EDC, data management, and data banking systems as needed.

Greenspace Health

Senior Customer Success Manager

Toronto, ON, Canada

$80,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $90,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

At Greenspace, our mission is to empower mental health organizations, health systems, service providers and individuals in care with the technology and expertise they need to substantially improve how services are accessed, measured and delivered. The Role We are looking for a commercially minded, highly organized, and customer-obsessed Customer Success leader to join our Enterprise Success team as a Senior Customer Success Manager. You will own a portfolio of our largest and most strategic customers, acting as a trusted advisor to their clinical, operational, and executive leaders. You will be accountable for the long-term health, retention, and growth of your accounts, and for making sure every customer can clearly see the value Greenspace delivers. Your work will directly contribute to our mission of improving mental health outcomes while fostering a culture of collaboration and excellence. What You'll Do Own your book of business. Be accountable for retention, renewal, and expansion outcomes across a portfolio of Enterprise customers, including accurate renewal forecasting and early identification of risk. Build executive relationships. Identify and engage executive sponsors, decision-makers, and operational champions. Lead Leadership Account Reviews and Executive Business Reviews that connect platform usage to the outcomes our customers care about. Drive value realization. Partner with customers to define success metrics, track progress, and build a clear ROI story that supports renewal and growth. Grow accounts. Identify expansion opportunities across users, programs, and modules, and partner with Sales to progress them. Lead complex implementations and change management. Guide multi-site and multi-stakeholder rollouts, including workflow design, training, and adoption planning, while managing a clear shared project plan. Get ahead of risk. Monitor customer health and satisfaction, act early on warning signs, and own save plans and escalations through to resolution. Be the voice of the Enterprise customer. Translate customer evidence into clear, prioritized input for Product, Sales, and leadership. Raise the bar for the team. Contribute to Enterprise playbooks, processes, and tools, including how we use AI to work smarter, and share what you learn with other CSMs. What You Bring 5+ years in customer success or account management at a SaaS company, with direct ownership of Enterprise accounts and renewal outcomes. A track record of retaining and growing complex accounts, including navigating at-risk renewals and sourcing expansion. Confident executive presence. You can run a board-room conversation with a VP or CEO, handle a tough question with composure, and tailor your message to clinical, technical, and business audiences. Experience leading implementations of complex products involving change management, workflow transformation, and multiple stakeholders. Strong commercial judgment. You understand how adoption, value, and relationships translate into revenue. Highly organized, with experience managing shared project plans, timelines, and documentation across many accounts in a fast-paced environment. Genuine empathy. You listen first, uncover the unspoken need, and then solve. You're a doer and you take initiative. You don't wait to be told what to focus on, and you're always looking for ways to make your work more efficient. Comfortable with tools like Salesforce, Planhat, Zoom, Slack, Notion, and Claude, and curious about using AI to improve how you work. The ability to learn new technologies quickly matters more than any specific tool. Bachelor's degree from an accredited post-secondary institution. Bonus: Experience in healthcare, behavioral health, digital health, or selling into health systems and public-sector organizations. About Greenspace Founded at St. Michael's Hospital in Toronto, Greenspace was created to bridge the gap between the proven benefits of Measurement-Based Care in research and its implementation in practice. Our solutions are designed to empower organizations to use data to inform treatment decisions and significantly improve the quality of mental health care across North America. Our Culture As a fast-paced health technology company, there is an opportunity for all staff to play a pivotal role in the growth of our company. We are driven by a passion for improving mental health care and the lives of millions of people. We foster a collaborative environment where all ideas are valued, whether they come from our CEO or our newest team member. Diversity Diversity strengthens our organization, and we are committed to being an equal-opportunity employer. We recruit, employ, train, and promote employees regardless of race, religion, color, national origin, gender, age, sexual orientation, gender identity, or disability. Compensation & Benefits Participation in variable incentive program tied to your territory's retention and expansion revenue. Comprehensive benefits program, including paid parental leave. Healthy work/life balance - we recognize that building a startup is a marathon, not a sprint. Tight-knit collaborative work environment where we work in teams rather than siloed individuals. Ongoing mentorship, coaching, and personal development opportunities. Remote/in-person hybrid work setting based in Toronto, Ontario, with one day per week in our downtown office.

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More about this job

Responsibilities

Own retention, renewals, and growth for a portfolio of strategic enterprise customers, building executive relationships and demonstrating customer value. Lead complex implementations and change management, manage customer risks and escalations, and share customer insights and process improvements across the organization.

Requirements

Requires 5+ years of SaaS customer success or account management experience, including direct ownership of enterprise accounts and renewal outcomes, plus a track record of retaining and growing complex accounts. Candidates should have executive communication skills, experience leading complex implementations, strong commercial judgment and organization, empathy and initiative, familiarity with customer and collaboration tools, and a bachelor's degree.

Skills

Enterprise Customer Success
Account Management
Customer Retention
Renewal Forecasting
Account Expansion
Value Realization
Return On Investment Analysis
Complex Implementations
Change Management
Workflow Design
Customer Health Monitoring
Risk Management
Project Planning
Cross-Functional Collaboration
Artificial Intelligence

Benefits

Paid Parental Leave
Healthy Work-Life Balance
Collaborative Work Environment
Mentorship, Coaching, And Personal Development Opportunities
Variable Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customer Success
Customer Retention
Renewal Forecasting
Account Expansion
Executive Business Reviews
Leadership Account Reviews
Value Realization
Return On Investment
Customer Health
Risk Management
Save Plans
Complex Implementations
Change Management
Workflow Design
Training
Adoption Planning
Shared Project Plans
Salesforce
Planhat
Zoom
Slack
Notion
Claude
Artificial Intelligence
Measurement-Based Care
Behavioral Health
Digital Health
Healthcare
Health Systems

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