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Added 1 month ago
Staff Engineer (Platform)
Later
Vancouver, BC
Work with both SQL and NoSQL databases; PostgreSQL expertise preferred.
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Relationship Manager, Online FX & CFDs
Questrade Financial Group
Toronto, ON
Maintain good working knowledge and experience in Excel, SQL, and database management
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MM
Oliver Wyman - Summer Analyst 2027 - Data and Analytics (DNA) - Toronto
Marsh McLennan
Toronto, ON
- Full-time
Experience in advanced analytics and data manipulation - R, SQL, Python
Added 2 months ago
C
Business Analyst
CMLS
Vancouver, BC
- Full-time
You leverage tools such as JIRA, Microsoft DevOps, the Microsoft Office Suite, SQL and Figma to investigate system behaviour and navigate databases independently, allowing you to anticipate…
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BO
Feature Lead – Technology
Bank of America
Toronto, ON
- $141,100 to $165,000 CAD / year
- Full-time
Strong hands-on experience with Java, Python, and SQL.
Added 2 months ago
HRIS Associate
Price Industries Limited
Winnipeg, MB
Proficient in MS Excel, basic knowledge of SQL or system integration concepts is an advantage.
Added 2 months ago
TA
Knowledge Graph Analyst
Tiger Analytics Inc.
Toronto, ON
- Full-time
Additional Graph Methods: Hands-on experience with Python (NetworkX), RDF/SPARQL, or SQL Graph databases is a plus.
Added 2 months ago
Implementation Consultant
Upshop
Toronto, ON
Maintain familiarity with Microsoft Azure technologies, including Azure SQL, Azure Cosmos DB, Azure Blob Storage, Entra and related data concepts.
Added 2 months ago
EB
Treasury Analyst
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Advanced knowledge of Excel VBA and SQL, prior coding experience would be an asset;
Added 2 months ago
Senior Financial Analyst
Rogers Communications
Toronto, ON
SQL, Access and SAS skills for efficient data manipulation is an asset.
Added 2 months ago
CW
Senior Full Stack Developer
Canada West Land
Calgary, AB
- Full-time
CARDON is seeking a Senior Full Stack Developer to help design, develop, and support our enterprise application ecosystem.
Added 2 months ago
MF
AI & Automation Engineer
Magnet Forensics
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
…JavaScript/TypeScript, C#, or Bash, along with working knowledge of SQL and structured data formats such as JSON and…
Added 2 months ago
Manager, Customer Service Channels (18 Months Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
Proficiency in data analysis tools (e.g., SQL, Excel, Tableau, Power BI).
Added 2 months ago
Principal Data and Applied Scientist
SAP
Montreal, QC
Strong Python and SQL skills with production-grade development practices; experience with ML libraries such as PyTorch, TensorFlow, or scikit-learn.
Added 2 months ago
PL
Manager, Canada Assumption Development
PartnerRE Ltd.
Toronto, ON
- $138,000 to $168,000 CAD / year
Knowledge of other programs such as R, SQL, PowerBI is desired
Added 2 months ago
B
Full-Stack .Net Web Developer, Digital Platforms & Integrations
BDO
Toronto, ON
- Full-time
The Full-Stack .Net Web Developer, Digital Platforms & Integrations helps BDO maintain, enhance, and scale bdo.ca and its broader digital platform ecosystem.
Added 2 months ago
C
Quality Analyst (Python/ API Testing)
CGI
Halifax, NS
- Full-time
Write and execute SQL queries to validate data integrity and support end-to-end testing activities.
Added 2 months ago
GH
Support Specialist
Greenspace Health
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Nice to have: Experience working with technical tools (e.g., log viewers, basic SQL, Postman/API clients, or integration platforms) is a significant plus; an eagerness to learn quickly is…
Added 2 months ago
L
Senior Java Developer
Localcoin
Toronto, ON · ON
- $120,000 to $140,000 CAD / year
- Full-time
…join our growing Engineering team as our Senior Java Back End…
Added 2 months ago
PC
Hadoop Developer
Pyramid Consulting, Inc
ON · Ontario, Canada
- Contract
Immediate need for a talented Hadoop Developer This is a 12+ months opportunity with long-term potential and is located in Canada/United States (onsite) Please review the job description…
Added 2 months ago
W
Software Developer
Wabtec
London, ON
- Full-time
Cloud & Databases: Hands-on exposure to Azure and/or AWS cloud environments. Strong working knowledge of relational databases (MS-SQL, MySQL, Postgres, Entity Framework).
Added 2 months ago
M
Software Engineer II - Distributed Systems
Microsoft
Vancouver, BC · Goodwood, ON
- Full-time
…intelligence. Our portfolio includes Microsoft Fabric, Azure SQL Database, Azure Cosmos DB, Azure Database for PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus,…
Added 2 months ago
L
Product Manager Intern
Landjourney
Montreal, QC
- Internship
Added 2 months ago
PH
Sr. Data Engineer
Propel Holdings
Toronto, ON
- Full-time
…responsible for developing and troubleshooting Stored Procedures, SQL, and SQL-based strategy for various teams. Much of your work will focus on Finance-related concepts and you will work…
Added 2 months ago
B
SAP Developer
Bertelsmann-Jobs
Mississauga, ON
- $95,000 to $110,000 USD / year
- Full-time
We’re looking for an SAP Developer to work closely with technical peers, internal business contacts and external clients to develop, design and continuously improve ERP backbone to…

Greenspace Health

Support Specialist

Toronto, ON, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Aug 20, 2026

Original job description

Location: Toronto, Ontario (Hybrid - 1 day in office weekly) Overview Greenspace Mental Health is on a mission to empower mental health systems, providers, and individuals in care with the Measurement-Based Care (MBC) technology and data they need to continuously enhance care quality, and drive measurable financial value for partner organizations. We are searching for a detail-oriented, technically curious, and highly collaborative Customer Support Specialist to join our Customer Success team and help deliver an integrated Measurement Based Care solution to our healthcare partners. The Role As a Customer Support Specialist, you will be a key member of our Support Team within the broader Customer Success department. You will work directly with customers, internal partners, and external EHR partners as a trusted advisor and resource, helping them get the most value out of Greenspace. Reporting to our Customer Support Manager, you will not only deliver remarkable day-to-day experiences for our customers, but also help shape and scale the Support function as Greenspace continues to grow. You will be a problem solver and a subject matter expert across the entire Greenspace platform driving outstanding customer experiences in every interaction. What You Will Do You will take on a range of responsibilities, but your daily work will involve these core tasks: Provide frontline support to customers Work directly with customers to effectively address and resolve support tickets, issues, and questions through our support platform (Intercom) via email, chat, and occasional video calls. You will prioritize the most impactful issues, meet our support SLAs, and respond in a professional, empathetic, and timely manner. Lead initial investigation, triage, and escalations Perform initial technical investigation on more complex issues, including reproducing problems, gathering context, and documenting clear steps to reproduce. You’ll triage and escalate tickets to Customer Solutions (e.g., Integrations, Assessments, Implementation) or Engineering using agreed escalation pathways, and follow through on resolutions to close the loop with customers. EHR Integrations SME & Support Develop working expertise in Greenspace’s common EHR integrations and support complex troubleshooting by reviewing logs, errors, configurations, and test reproductions. Complete customer-requested data backfills and integration updates, partnering with Integration Specialists and Engineering to validate changes, identify root causes, and minimize workflow disruption. Train and optimize our AI Support Assistant Help configure, train, and continuously improve our AI Support Assistant (Intercom's Fin) by curating high‑quality knowledge, tagging and routing conversations appropriately, identifying gaps in Fin’s coverage, and partnering with the Support Manager to test, monitor, and report on Fin’s performance. Own knowledge and content management for Support Create, structure, and maintain clear, accurate, and up‑to‑date content across our customer Help Center and internal Support Knowledge Base. You’ll ensure articles are easy to find, follow consistent standards, and are optimized to power both self‑serve support and our AI tools. Collaborate closely with Product and Engineering as the voice of the customer Surface recurring themes, pain points, and opportunities you see in support conversations and help translate them into actionable feedback for our Product and Engineering teams. You’ll contribute to feedback loops, testing of new features, and improvements to workflows that make the platform easier to use and support. Contribute to continuous improvement of our Support platform and processes Identify opportunities to improve how we work in Intercom (e.g., workflows, macros, routing rules, tags, reporting) and our broader support processes. You’ll contribute ideas, help pilot changes, and share learnings that improve efficiency, quality, and the overall customer experience, working cross‑functionally within Customer Success (e.g., Integrations, Analytics) to develop subject matter expertise and strengthen support for specific product areas. What We're Looking For 1-2+ years experience in a customer support, customer-facing or operations role at a SaaS technology company. Impeccable written and oral communication skills. Highly organized with strong prioritization and time management skills; able to manage multiple requests in parallel without dropping details. Problem solving skills and the desire to help people Nice to have: Experience working with technical tools (e.g., log viewers, basic SQL, Postman/API clients, or integration platforms) is a significant plus; an eagerness to learn quickly is essential. Passion for improving mental healthcare and enthusiasm for Greenspace’s mission. Comfort working in a fast-paced, high-growth environment where we are continuously iterating on our processes, tools, and offerings. About Greenspace Born out of St. Michael's Hospital in Toronto, Greenspace was founded to fill a gap between the proven benefits of measurement-based care in research and its actual implementation in practice. Since then, we've worked to break down barriers to implementation and empower organizations to use data to inform treatment decisions and drastically improve the quality of mental health care across North America. Our Culture We are a startup, which means that you will have significant responsibility and an opportunity to play a pivotal role in the development and growth of our solutions. We are passionate about improving the quality of mental health care and improving the lives of millions of people. We believe in a collaborative work environment where everyone's view carries equal weight. Good ideas are good ideas and it doesn't matter whether they come from the CEO or the newest employee. Learn more about our culture on our website. Diversity We believe that diversity makes our organization stronger and we are committed to being an equal opportunity employer. Greenspace recruits, employs, trains, compensates and promotes employees regardless of race, religion, colour, national origin, gender, age, sexual orientation, gender identity or disability. Perks Healthy work/life balance - we recognize that building a startup is a marathon, not a sprint. Tight-knit collaborative work environment where we work in teams rather than siloed individuals. Flexible hybrid-remote environment with physical hubs in Toronto, Vancouver, and Kelowna. Ongoing mentorship, coaching and personal development opportunities from experienced team members or external resources. Generous vacation and comprehensive benefits package, including paid parental leave.

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More about this job

Responsibilities

Provide frontline technical support to customers via email, chat, and video calls while managing EHR integrations and troubleshooting. Maintain the customer help center and collaborate with Product and Engineering teams to improve the platform based on customer feedback.

Requirements

Requires 1-2+ years of experience in a customer-facing or operations role at a SaaS company with strong communication and organizational skills. Technical proficiency with tools like SQL or Postman is considered a significant asset.

Skills

Customer Support
Technical Troubleshooting
SaaS Operations
Intercom
EHR Integrations
Knowledge Management
Problem Solving
Written Communication
Oral Communication
Time Management
Prioritization
API Clients
SQL
Postman
Log Analysis
AI Training

Benefits

Healthy Work/Life Balance
Collaborative Work Environment
Mentorship, Coaching And Personal Development
Generous Vacation
Paid Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Intercom
EHR
Measurement-Based Care
Mental Health Tech
API
SQL
Postman
Log Viewers
Customer Success
Technical Support
Knowledge Base
AI Support Assistant
Fin
Triage
SLA
Healthcare Technology
Data Backfills

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