Live-out Superintendent
- Waterloo, ON, Canada
Salary: $40,000 per year · Full-time
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Job details
- Pay
- Salary: $40,000 per year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Summary: The Superintendent administers the day-to-day operations of the residential community, while maintaining the upkeep and integrity of the property. While ensuring adherence to internal process and protocols, the Superintendent is to also provide excellent customer service to all residents, prospects and visitors.
Salary: $40,000 per year
What You'll Get To Do
Customer Service & Resident Relations
Daily Responsibilities
Summary: The Superintendent administers the day-to-day operations of the residential community, while maintaining the upkeep and integrity of the property. While ensuring adherence to internal process and protocols, the Superintendent is to also provide excellent customer service to all residents, prospects and visitors.
Salary: $40,000 per year
What You'll Get To Do
Customer Service & Resident Relations
- Primary Point of Contact: Serve as the main point of contact for residents, responding promptly to inquiries, concerns, and complaints, ensuring customer satisfaction.
- Leasing and Administration: Facilitate the leasing process, including answering leasing inquiries, conducting in-suite showings, completing lease applications, and ensuring all leases adhere to internal policies.
- Contractor/Vendor Liaison: Act as the on-site liaison for contractors and vendors, maintaining positive relations and ensuring timely access to the property for required services.
- Legal Documentation*: Deliver legal documentation related to rent collection and landlord-resident disputes as instructed by management.
- Work Order Management: Maintain accurate records of work orders, ensuring timely completion of tasks, and escalate any unresolved issues to the Property Manager.
- After-Hours Support: Be available for after-hours emergencies as per the building schedule, providing immediate support when needed.
- Resident Satisfaction: Ensure all resident issues are addressed professionally, escalating exceptional service complaints or unresolved concerns to management.
- Parking & Heating*: Address resident parking concerns and investigate daily heating complaints following internal protocols.
Daily Responsibilities
- General Operations: Oversee daily building operations, including general maintenance tasks, fire life safety requirements, and ensuring the cleanliness of both interior and exterior common areas.
- Suite Preparation: Ensure apartments are thoroughly cleaned and prepared for new residents, assisting with the move-in and move-out process, including in-suite inspections.
- Work Orders & Repairs: Monitor and ensure the timely completion of work orders, addressing general property repairs such as minor plumbing and electrical maintenance.
- Systems Monitoring: Conduct daily inspections of building systems (HVAC, electrical, mechanical, security), troubleshooting and addressing issues as needed. Coordinate with service contractors for specialized tasks.
- Waste Management: Maintain cleanliness and functionality of garbage chutes, compactor, and exterior waste disposal areas.
- Maintenance Tasks: Perform a variety of electrical and plumbing repairs, including replacing smoke detectors, light fixtures, faucets, and minor plumbing issues like leaks and blockages.
- Janitorial Duties: Ensure cleanliness in common areas, including elevators, lobby, laundry rooms, and amenity spaces.
- Fire Safety & Compliance: Maintain fire safety and winter safety logs, ensuring compliance with internal policies and procedures. Participate in safety inspections.
- Building Inspections: Assist with monthly building inspections, including monitoring the condition of equipment, systems, and common areas.
- Seasonal Maintenance: Perform seasonal duties like gardening, snow removal, and salting. Adapt tasks based on the building's specific needs and climate.
- Move-In/Move-Out Assistance: Coordinate and assist with the move-in and move-out process, including scheduling elevator use and conducting in-suite inspections.
- Fire Safety Plan: Be well-versed in the property’s fire safety plan, ensuring compliance and readiness in the event of an emergency.
- Safety & Security: Maintain a high level of awareness regarding the safety and security of residents, ensuring swift responses to emergencies as per internal procedures.
- After-Hours Availability: Be available for after-hours emergency support, addressing immediate issues and escalating matters to management as necessary.
- Regulatory Compliance: Ensure all building systems are compliant with relevant regulations, including elevator safety and TSSA requirements.
- Diploma or equivalent. Additional technical certifications (plumbing, electrical work, HVAC, or building maintenance) are highly desirable.
- 2 to 5 years in building maintenance, property management, or a related field.
- Knowledge of resident rights, building codes, and environmental regulations
- Familiarity with fire safety plans and emergency procedures
- Strong attention to detail to ensure all maintenance tasks and inspections are done thoroughly to prevent future issues
- Strong communication and interpersonal skills
- Self-starter who is comfortable “switching gears” and able to switch focus on a whim
- Ability to manage and prioritize multiple projects and deadlines
- A valid driver’s licence may be required, especially if driving is necessary to carry out maintenance or other duties related to building operations at assigned properties
More about this job
Responsibilities
Oversee day-to-day residential property operations, maintenance, inspections, safety compliance, and preparation of suites for residents. Serve as a primary contact for residents, support leasing and move-in/move-out activities, coordinate vendors, manage work orders, and respond to emergencies.
Requirements
A diploma or equivalent is required, with technical certifications in plumbing, electrical work, HVAC, or building maintenance considered highly desirable. The role seeks 2 to 5 years of relevant experience, knowledge of resident rights and building regulations, familiarity with fire safety procedures, and strong communication, organizational, and problem-solving abilities.
Skills
- Building Maintenance
- Property Operations
- Resident Relations
- Customer Service
- Leasing Administration
- Work Order Management
- Plumbing Repairs
- Electrical Repairs
- HVAC Systems
- Fire Safety
- Emergency Response
- Building Inspections
- Vendor Coordination
- Regulatory Compliance
- Waste Management
- Prioritization
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Management & Leadership
- Customer Service & Support
- Security & Safety
Keywords
- Residential Property Management
- Building Maintenance
- Property Operations
- Resident Relations
- Customer Service
- Leasing
- Lease Applications
- Work Orders
- Contractor Coordination
- Vendor Management
- Plumbing
- Electrical Maintenance
- HVAC
- Fire Safety Plan
- Emergency Procedures
- Building Inspections
- Elevator Safety
- TSSA Requirements
- Building Codes
- Environmental Regulations
- Waste Management
- Move-In and Move-Out Coordination
- Suite Inspections
- Snow Removal
- Seasonal Maintenance