Resident Experience Coordinator
- Toronto, ON, Canada
Salary Range: $55,000 - $58,000 per year · Full-time
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Job details
- Pay
- Salary Range: $55,000 - $58,000 per year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties! In this role, you’ll be the go-to person for resident satisfaction and the first point of contact for prospective residents - helping to shape a warm, connected, and welcoming community.
Salary Range: $55,000 - $58,000 per year
What You’ll Get To Do
Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties! In this role, you’ll be the go-to person for resident satisfaction and the first point of contact for prospective residents - helping to shape a warm, connected, and welcoming community.
Salary Range: $55,000 - $58,000 per year
What You’ll Get To Do
- Develop and implement initiatives that boost resident satisfaction and build a strong sense of community.
- Plan and host engaging resident events, programs, and activities.
- Act as a key liaison between residents and management, addressing concerns with empathy and efficiency.
- Conduct surveys to gather feedback and improve resident services based on insights.
- Collaborate with vendors and local partners to offer exclusive resident perks and promotions.
- Oversee the maintenance and functionality of resident amenities and facilities.
- Assist new residents with onboarding, ensuring a smooth move-in experience.
- Maintain accurate resident records and support the site team with administrative tasks.
- Manage purchase orders, contractor scheduling, and suite marketing efforts as needed.
- Respond professionally to resident inquiries - both in person and by phone - with a customer-first attitude.
- Recommend and implement service improvements in collaboration with the property team.
- Stay informed on industry trends to continuously elevate the resident experience.
- College Diploma in Business Administration
- Preferred knowledge/experience in Property Management
- Strong communication and interpersonal skills
- Exceptional customer service and organizational skills
- Proficient with computer software, specifically MS Office
- Knowledge of Yardi preferred
- Patient and understanding with residents
- Team player who has the ability to multi-task in a fast-paced environment
More about this job
Responsibilities
Develop resident engagement initiatives, organize community events, address resident concerns, and gather feedback to improve services. Support property operations by coordinating amenities, move-ins, vendors, records, purchase orders, contractors, and suite marketing.
Requirements
A college diploma in Business Administration is preferred, along with preferred knowledge or experience in property management. Candidates should have strong communication, customer service, and organizational skills, proficiency with Microsoft Office, and the ability to multitask patiently and collaboratively; Yardi knowledge is preferred.
Skills
- Resident Engagement
- Community Building
- Event Planning
- Customer Service
- Communication
- Interpersonal Skills
- Organization
- Property Management
- Resident Relations
- Survey Administration
- Vendor Coordination
- Facility Management
- Administrative Support
- Purchase Order Management
- Contractor Scheduling
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Hospitality
- Administrative
- Marketing
Keywords
- Property Management
- Resident Experience
- Resident Engagement
- Resident Satisfaction
- Community Building
- Resident Events
- Resident Programs
- Resident Services
- Resident Onboarding
- Move-In Experience
- Resident Records
- Customer Service
- Property Operations
- Resident Amenities
- Facility Maintenance
- Vendor Coordination
- Local Partnerships
- Purchase Orders
- Contractor Scheduling
- Suite Marketing
- Surveys
- Service Improvement
- Microsoft Office
- Yardi
- Business Administration