Site Administrator with Leasing
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Summary: The Site Administrator is responsible for providing administrative support to the site team and ensuring the efficient daily operations of the property. This role involves coordinating resident communications, assisting with administration, managing property-related documentation, and ensuring a high level of customer service for residents. The Site Administrator will support the Property Manager (PM) in maintaining smooth operations and enhancing resident satisfaction.
Salary: $57,800 per year plus reimbursement for business-related mileage
Resident Relations
What you'll get to do:
Summary: The Site Administrator is responsible for providing administrative support to the site team and ensuring the efficient daily operations of the property. This role involves coordinating resident communications, assisting with administration, managing property-related documentation, and ensuring a high level of customer service for residents. The Site Administrator will support the Property Manager (PM) in maintaining smooth operations and enhancing resident satisfaction.
Salary: $57,800 per year plus reimbursement for business-related mileage
Resident Relations
What you'll get to do:
- Serve as the first point of contact for residents, addressing inquiries, resolving issues, and providing professional and courteous customer service. Handle resident complaints or requests and escalate to PM when necessary.
- Maintain and update an accurate database for rent collection, ensuring all records are up to date and payment issues are addressed.
- Coordinate and manage work orders for maintenance and repairs, ensuring that all requests are documented, assigned, and followed up on in a timely manner. Ensure proper communication between residents, site team, and vendors.
- Schedule and liaise with contractors for maintenance, repairs, and other necessary services. Ensure work is completed in a timely and satisfactory manner, and all relevant documentation is processed.
- Assist with property inspections, both routine and move-in/move-out. Document findings and communicate any necessary actions to management and site team.
- Customer Engagement & Leasing:
- Conduct tours of the community, showcasing apartment homes, amenities, and local benefits.
- Effectively present property features to meet prospective residents’ needs and close leases.
- Schedule and follow up on appointments, inquiries, and applications with a sense of urgency.
- Assist applicants throughout the leasing process, including gathering necessary documents, initiating background checks, and preparing lease agreements.
- Accurately enter and maintain prospect and resident data in the property management system.
- Ensure timely processing of leasing paperwork and compliance with company policies and housing regulations.
- Strive to maintain a high level of customer satisfaction, working closely with residents and Operations to ensure the needs of residents are met and fostering a sense of community.
- Provide regular updates to the PM on the status of operations, resident issues, and maintenance requests. Ensure clear communication with residents, contractors, and other stakeholders.
- Assist with other operational tasks and projects as assigned, including special administrative or organizational initiatives.
- Diploma in Business Administration or related field
- 2-5 years in property management or administrative role
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
- Excellent written and verbal communication skills with a customer-focused approach.
- Proficiency in property management software and Microsoft Office.
- Strong problem-solving skills and ability to handle resident concerns with professionalism and efficiency.
- Ability to work independently, as well as part of a team, with a strong focus on achieving team goals.
- Valid driver’s license and reliable transportation required
More about this job
Responsibilities
Provide administrative and operational support for the property, including resident communications, rent records, work orders, contractor coordination, and inspections. Conduct property tours and support prospective residents through applications and leasing while keeping the Property Manager informed of operational issues.
Requirements
Requires a diploma in Business Administration or a related field and 2–5 years of experience in property management or an administrative role. Candidates should have strong organizational, communication, customer service, and problem-solving skills, proficiency with property management software and Microsoft Office, and a valid driver’s license with reliable transportation.
Skills
- Resident Relations
- Customer Service
- Rent Collection
- Work Order Management
- Contractor Scheduling
- Property Inspections
- Leasing
- Application Processing
- Lease Preparation
- Property Management Software
- Microsoft Office
- Administrative Support
- Communication
- Organization
- Problem-Solving
- Attention to Detail
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Sales
- Management & Leadership
Keywords
- Property Management
- Resident Relations
- Rent Collection
- Work Orders
- Maintenance
- Contractor Scheduling
- Property Inspections
- Leasing
- Apartment Tours
- Prospect Follow-Up
- Applications
- Background Checks
- Lease Agreements
- Property Management System
- Microsoft Office
- Customer Service
- Resident Satisfaction
- Housing Regulations
- Administrative Support
- Business Administration
- Driver’s License