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Greenworks Tools Canada

Technical Support Representative-Call Center

East Gwillimbury, ON, Canada

Pay: $26 CAD / hour
Job type: Full-time
Experience: Experience Required: 1-3 years of relevant experience
Posting language: English
Posted: Sep 25, 2026

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Original job description

Job Title: Technical Support Representative-Call Center

Employment Type: Full-Time

Location: In- person ( 67 Toll Rd, Holland Landing, On L9N 1H2-Canada)

Pay Rate: $26/hr.

Shift: Monday-Friday (9:00am-5:30pm)

Experience Required: 1-3 years of relevant experience

Company Summary:

Power the future. Grow with Greenworks Tools.

At Greenworks Tools, we're transforming outdoor power with innovative, battery-powered technology designed to deliver powerful, cleaner, and quieter performance.

As a global leader in battery-powered outdoor power equipment, we offer a full range of solutions for DIY consumers, landscaping professionals, and commercial users 24V to commercial-grade 82V platforms.

Our people are at the heart of innovation. Join Greenworks and build your career while helping shape a cleaner, smarter, a cleaner, smarter and more sustainable future.

Position Summary

We are seeking a Technical Support Representative-Call Center to provide expert technical support for Greenworks residential and commercial products. This role will troubleshoot electrical, mechanical, and battery- related issues, assist dealers and customers with product with product and maintenance questions, and provide clear technical guidance and solutions.

The successful candidate will combine strong mechanical and electrical knowledge with excellent communication and problem solving skills. This position will also support technical training, remote product diagnostics, collaboration with Customer Service to ensure issues are resolve efficiently and customers receive exceptional support experience.

If you enjoy solving technical challenges, helping others, and working with innovative battery-powered technology, we'd love to hear from you.

Essential Duties and responsibilities

Troubleshooting electrical and mechanical problems on commercial and residential Units.
Providing technical guidance and maintenance support to dealers.
Provide technical training in-person, digitally, or with written programs when necessary.
Effective time management with ability to prioritize workload demands.
Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies.
Support Customer Service with Salesforce activated action items hourly/daily.
Responsible for understand, facilitating, and coordinating all efforts regarding the A3S/ Greenworks Fleet Connect (remote product support).
Will be required to perform any other duties necessary.

Required Education and Experience

Education from a college of Applied Science and Technology majoring in one of these fields Mechatronics, Electromechanical, Electronics, Electrical Engineering-Technician or Technologist or another similar field.
Work experience with electric/battery operating equipment and systems would be a plus.
Advanced mechanical and electronic knowledge.
Must be able to read and interpret electrical schematics and blueprints.
Experience and knowledge with AC and DC motors and their controllers.
Be proficient in the operation of various measuring tools, instruments and power tools. Including but not limited to multimeter, Megohm-meter, AC/DC power source.
Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause.
Knowledge of CAN BUS and other communication protocols preferred.
Proficient communication skills ( verbal and written) with the ability to provide conflict resolution.
Proven track record on key performance indicators (KPI) driving results for the company, department, and personal success.

Nice to have qualifications

Schedule flexibility
Bilingual ( French or Spanish fluency)
Previous call center experience
Experience with Salesforce

Benefits

Single Health Coverage
Opportunities for career progression
Product discount
Complementary coffee on site
Paid sick days, personal days and vacation time

We use AI-powered tools to help streamline parts of our recruitment process, such as resume screening. These tools supports-but do not replace-human decision-making. Final hiring decisions are always made by our Hiring team and HR team.

Company Summary:

As a rapidly growing manufacturer of residential, commercial, and lifestyle products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we're pushing the limits of what battery technology can do to improve the quality of work and life.

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More about this job

Responsibilities

Troubleshoot electrical and mechanical issues in residential and commercial equipment, and provide dealers and customers with technical guidance, maintenance support, and training. Coordinate remote product diagnostics through A3S/Greenworks Fleet Connect and support Customer Service by handling Salesforce action items and resolving issues efficiently.

Requirements

Requires college-level education in a relevant applied science or technology field, such as mechatronics, electromechanical technology, electronics, or electrical engineering technology, along with advanced mechanical and electronic knowledge. Candidates should be able to interpret schematics, troubleshoot equipment, use diagnostic instruments, understand AC/DC motors and controllers, and communicate effectively; 1–3 years of relevant experience is specified.

Skills

Electrical Troubleshooting
Mechanical Troubleshooting
Battery-Powered Equipment
Electrical Schematics
Blueprint Interpretation
AC And DC Motors
Motor Controllers
Multimeter Operation
Megohmmeter Operation
AC/DC Power Sources
Root Cause Analysis
Technical Training
Customer Support
Communication
Conflict Resolution
Time Management

Benefits

Single Health Coverage
Career Progression Opportunities
Product Discount
Complimentary Coffee On Site
Paid Sick Days
Paid Personal Days
Paid Vacation Time

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Call Center
Electrical Troubleshooting
Mechanical Troubleshooting
Battery-Powered Equipment
Mechatronics
Electromechanical Technology
Electronics
Electrical Engineering Technology
Electrical Schematics
Blueprints
AC Motors
DC Motors
Motor Controllers
Multimeter
Megohmmeter
AC/DC Power Source
Root Cause Analysis
CAN Bus
Communication Protocols
Salesforce
A3S
Greenworks Fleet Connect
Remote Product Diagnostics
Technical Training
Customer Service
Key Performance Indicators
Electric Equipment
Power Tools

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