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Grey County

Housing First Case Coordinator - Community Services (Temporary, Full-Time)

Owen Sound, ON, Canada

Job type: Full-time
Apply by: Oct 6, 2026
Experience: Minimum of 3 years’ Experience in Social Services Programs or Community Related Agency engaging with diverse populations
Working hours: 35 hours per week
Posting language: English
Posted: Sep 22, 2026

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Original job description

Join us and help make a difference! At Grey County we work together to deliver essential public services that meet the needs of our communities. Grey County isn't just a great place to live; its also a great place to work!

We are proud to offer competitive wages and an attractive total compensation package. We support learning and continuous employee development, and champion career progression for our employees. We value work-life balance, so you can make the most of your career at Grey County, while making the most of your life in Grey County!

Apply now to join our team!

Grey County's Housing division of the Community Services department is recruiting a Housing First Case Coordinator for an 8-month contract. The contract is expected to begin in October 2026 and conclude in June 2027. This job posting is for an existing vacancy.

Applications will be accepted until Tuesday, October 6, 2026 at 11:59 p.m.

Purpose

The Housing First Case Coordinator will provide support and coordination via outreach to new housed individuals and families from the Grey County By-Name List. The coordinator will provide intensive wrap around housing supports to engage, educate, and assist with connecting to appropriate services.

The Housing First Case Coordinator will work with a defined caseload of individuals newly housed from homelessness supporting them in maintaining those new accommodations. The role has a focus on intensive, client-centered case management, relationship-building with landlords, and a coordination of wraparound services to ensure long-term housing stability.

As a social work professional, the Housing First Case Coordinator will use a planned and collaborative approach to provide case management and housing supports to individuals living with complex concurrent disorders or acutely elevated risk to reduce their risk of homelessness, crisis, or hospitalization and promote an improved quality of life.

Responsibilities

Case Management Supports

Provide intensive case management to a caseload of up to 12 households for a 6-month support period
Support clients in navigating move-in logistics, including furnishing, utility setup, and lease understanding
Assist with accessing income supports such as social assistance, disability benefits, and rental supplements
Connect clients to local services such as food programs, healthcare, mental health services, employment supports, and financial counseling
Conduct regular in-person check-ins to monitor progress, address emerging needs, and build trust
Address crises, disputes, or behavioral challenges that may impact housing stability
Educate clients on tenant rights and responsibilities, fostering independence and housing retention post-support
Provide case management supports for identified households with a focus on housing stabilization.
Make referrals for specialized supports for residents based on their goals, needs, and choices

Community Outreach & Engagement

Build and maintain strong working relationships with landlords and property managers to secure and stabilize housing placements
Advocate for additional units to be designated within the Coordinated Access system based on successful tenancy outcomes
Educate landlords on Housing First principles and act as a liaison to address tenancy concerns early
Promote positive outcomes to encourage landlord participation in housing programs.
Utilize The Homeless Individuals and Families Information System (HIFIS) to support the Coordinated Access system
Act as liaison with caregivers, support workers, social, community, and medical and law enforcement agencies that may be involved with residents to facilitate a coordinated approach to service provision

General

Provide crisis intervention, conflict resolution, and use negotiation skills, as necessary
Maintain timely and accurate case notes, service records, and assessments
Enter all required client data into the HIFIS (Homeless Individuals and Families Information System) platform
Monitor and document client progress toward individualized goals and housing stability
Uphold confidentiality, professionalism, and ethical standards in all client and partner interactions
Provide feedback to the Homelessness Response Supervisor and Coordinated Access System around gaps in services
Participate as an active member of a multi-disciplinary team with demonstrated flexibility in adapting to job demands and dynamic work environments
Other duties as assigned by the Homelessness Response Supervisor

Working Conditions

Usual hours of work are 35 hours per week; core hours are 8:30 AM to 4:30 PM. Work is performed mostly in the community providing morning community outreach Monday to Friday. Work is mostly split 20% in office setting and 80% in community.

The Housing First Case Coordinator travels throughout Grey County. The successful candidate would exhibit excellent risk assessment skills to ensure health and safety when visiting residents in community.

Some overtime is required to cope with deadlines, peak periods, unexpected situations that arise. Occasionally works evenings and weekend hours in emergency situations.

Internal Working Relationships

Receives direction and guidance from the Homelessness Response Supervisor. Is in constant contact and working with Grey County housing staff, social services staff, and paramedic services staff.

There is constant contact to provide guidance and direction, ensure compliance with operational policies and procedures, and resolve concerns for clients.

External Working Relationships

Works closely with other front-line workers of community agencies that provide social services supports, as well as mental health and addictions front line support workers. The case coordinator will form relationships with local landlords both in the non-profit and for-profit sector.

Knowledge and Skill

Minimum of 3 years’ Experience in Social Services Programs or Community Related Agency engaging with diverse populations
Post-secondary education in Social and Behavioral Sciences, Community Development, or equivalent discipline
Demonstrated ability to work with individuals who live with multiple challenges related to marginalization, mental illness, substance use, complex health challenges, street level sex work, poverty, and trauma.
Exceptional relationship building skills and outcome-based approach problem solving skills
Proven computer skills, including effective working skills of MS Word, Excel, Outlook, and HIFIS
Understanding of Housing First principles, trauma-informed care, and harm reduction
Knowledge of the Housing Services Act, Residential Tenancies Act
Knowledge of community support agencies and the services or resources available
Strong report writing skills; ability to write clear, concise, objective observations of behavior.
Strong organizational and time management skills; able to take initiative and possess a positive team attitude.
Ability to use sound judgement and problem-solving skills based on policies and procedures; willingness to promote our corporate philosophy.
Must possess a valid driver’s license, have access to a reliable vehicle, and carry adequate insurance.

Impact of Error

Failure to engage with clients and appropriate connect to services can lead to loss of housing stability. Individuals could remain in at risk situations if appropriate services are not provided leading to negative public image, and loss of confidence in services provided by Grey County Housing.

Failure to mediate conflict with landlords and new tenants or provide reasonable education and planning can result in the loss of housing options in the private rental market.

Failure to properly store, maintain, or share confidential information could result in a loss of confidence in the services offered by Grey County Housing, legal action against the County.

Failure to complete and submit case documentation in a timely manner could negatively impact the work and assessment abilities of professionals involved with the family, resulting in legal action against external service coordinators and/or the County of Grey.

Grey County is proud to be an equal opportunity employer, and promotes a culture of respect where all team members are valued for their unique talents, knowledge and lived experiences.

Accommodations are available for all parts of the recruitment process. Applicants are encouraged to outline accommodation needs when submitting their application. If alternate methods of application are required, candidates can email careers@grey.ca.

This recruitment process does not use artificial intelligence (AI) to screen, assess, or select applicants. All applications are reviewed and evaluated by our hiring team.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act, and will be used only to determine eligibility for employment.

Based on the nature of the position, pre-employment screening may be required including but not limited to; Criminal Record Searches, Financial Credit Inquiries; Educational and Credential Verification; Driver’s Abstracts; Drug/Alcohol Testing; Pre-Medical Testing and Investigative Employment References.

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More about this job

Responsibilities

The Housing First Case Coordinator provides intensive, client-centered case management to individuals transitioning from homelessness to stable housing. This role involves coordinating wraparound services, building relationships with landlords, and conducting community outreach to ensure long-term housing retention.

Requirements

Candidates must possess a post-secondary education in Social and Behavioral Sciences or a related discipline and at least 3 years of experience in social services. Proficiency in computer software, strong organizational skills, and a valid driver's license with access to a vehicle are required.

Skills

Case management
Housing first principles
Trauma-informed care
Harm reduction
Crisis intervention
Conflict resolution
Relationship building
Report writing
Time management
Data entry
HIFIS
Risk assessment
Advocacy
Client engagement
Social services

Benefits

Competitive wages
Total compensation package
Professional development
Career progression support

Visa sponsorship

Not detected in the job text

Keywords

Housing First
Case Management
Social Services
Community Outreach
HIFIS
Trauma-informed care
Harm reduction
Residential Tenancies Act
Housing Services Act
Crisis intervention
Conflict resolution
Landlord liaison
Data management
Report writing
Homelessness prevention
Concurrent disorders
Client advocacy
Community development
Behavioral sciences
Rental supplements

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