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Grey Eagle Resort & Casino

Executive Housekeeper

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the Direction of the Director of Housekeeping/Facilities, the Executive Housekeeper will be responsible for the highest quality of cleanliness and condition within the hotel and Event Centre through directing and coordinating the housekeeping operation in accordance with hotel and event centre standards, as well as managing the Housekeeping department, supervising staff and overseeing daily operations with the view to achieve the department's goal of "picture perfect everywhere".

Responsibilities Include

Develop, recommend and implement standards and objectives for the Housekeeping department
Develop, recommend and implement housekeeping policies and procedures
Ensure the safety of employees by controlling the use of cleaning solutions
Supervise the staff of the Housekeeping department, interviewing and hiring new employees, carrying out performance appraisals, motivating staff, directing the training and development of staff and carrying out disciplinary action
Inspect public areas, identify problems and assign work
Spot checks cleaned rooms to ensure that standards are maintained
Lead department meetings to communicate information and resolve problems
Prepare and update Housekeeping schedules and control daily work assignments and staffing
Complete an inspection of the hotel's main areas daily to ensure cleanliness standards are met
Check hotel occupancy to ensure that staff are scheduled to meet demand
Evaluate staffing needs daily
liaise with Front Office staff to identify special needs and guest requests
Review payroll information to ensure accuracy
Complete a monthly linen room inventory and order supplies from the Storeroom
Follow up with the Maintenance department to ensure work orders are completed
Obtain quotations and purchase various Housekeeping supplies
Oversee the work of outside contractors such as dry cleaners, outsourced cleaners
Address and supervise cleanliness issues relating to guest room capital projects
Work in compliance with the Occupational Health & Safety Act and

regulations.

Ensure work areas are kept clean and organized to prevent any possible hazards to his/herself' and/or fellow employees
Ensure that the equipment, materials, and protective devices are prescribed, maintained in good condition and used as prescribed
Ensure the measures and procedures prescribed are carried out in the

workplace

Other duties as assigned

Education And Experience

High school diploma or work related equivalent
Hospitality Management diploma and Asset
Minimum three (3) years experience in hotel housekeeping industry
Minimum three (3) years supervisory experience
WHMIS and Biohazard clean up experience is an asset
First Aid Training

Knowledge, Skills And Abilities

Excellent interpersonal and communication skills are required in order to, promote, maintain and deliver impeccable service standards at all times.
Customer service experience and well-developed leadership skills.
Proven ability to coach, mentor and train associates.
Excellent oral and written communication skills
Must be accurate and detail oriented.
Must be able to work in a variety of shifts.
Must be able to lift weight of up to approximately 50 lbs
Working knowledge of floor machines (and any other relevant equipment) and asset.
Ability to work in a physically demanding area, able to lift and handle repetitive movement is required.
Experience with performance management through education and action

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

Priority will be given to Tsuut'ina Nation members.

Apply About employer

More about this job

Responsibilities

Direct and coordinate housekeeping operations for the hotel and Event Centre, maintaining cleanliness standards while managing staff, schedules, training, performance, and daily assignments. Oversee inspections, supplies and inventory, contractor work, maintenance follow-up, guest needs, and workplace health and safety compliance.

Requirements

Requires a high school diploma or equivalent, at least three years of hotel housekeeping experience, and at least three years of supervisory experience; a hospitality management diploma is an asset. Candidates should have strong communication, customer service, leadership, coaching, and performance management abilities, be able to work varied shifts and perform physically demanding tasks, and ideally have WHMIS, biohazard cleanup, and First Aid training.

Skills

Housekeeping Operations
Staff Supervision
Leadership
Coaching and Mentoring
Staff Training and Development
Performance Management
Customer Service
Interpersonal Communication
Written Communication
Scheduling and Staffing
Quality Inspections
Inventory Management
Purchasing
Occupational Health and Safety
WHMIS
Biohazard Cleanup

Benefits

Benefits
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Hotel Housekeeping
Housekeeping Operations
Event Centre
Hospitality Management
Staff Supervision
Performance Appraisals
Staff Scheduling
Training and Development
Customer Service
Quality Standards
Room Inspections
Public Area Inspections
Linen Inventory
Supply Purchasing
Contractor Oversight
Maintenance Work Orders
Occupational Health and Safety
Occupational Health and Safety Act
WHMIS
Biohazard Cleanup
First Aid
Cleaning Solutions
Floor Machines
Workplace Hazard Prevention
Guest Requests

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