Little Chief Restaurant Host/Hostess
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-2 years’ experience in a large volume, high paced foodservice operation dealing in a customer service capacity.
- Posting language
- English
- Posted
Original job description
Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.
Position Overview
Under the direction of the Restaurant Manager or Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the restaurant in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All necessary precautions are required to ensure the safety and health of customers and ensure that safe work practices are adhered to at all time. Other responsibilities include assisting the Restaurant Manager, Supervisor(s) and Servers in areas when and where required.
Responsibilities Include But Not Limited To
Position Overview
Under the direction of the Restaurant Manager or Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the restaurant in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All necessary precautions are required to ensure the safety and health of customers and ensure that safe work practices are adhered to at all time. Other responsibilities include assisting the Restaurant Manager, Supervisor(s) and Servers in areas when and where required.
Responsibilities Include But Not Limited To
- Provide excellent guest service consistent with Company's core service standards and brand attributes.
- Review all daily specials and promotions.
- Be aware of menu items, menu prices and hours of operation.
- Monitor and assign seating in a fair and consistent manner.
- Develop and maintain positive relationships with all guests and all staff
- Must always present themselves in a clean neat uniform.
- Must always maintain proper hygiene and grooming.
- Communicate to the restaurant Manager or designate any issues that may require assistance to remedy.
- A valid Alberta Pro Serve Certification.
- 1-2 years’ experience in a large volume, high paced foodservice operation dealing in a customer service capacity.
- Experience working with POS systems is an asset.
- Possess excellent interpersonal and strong verbal and written communication skills to promote and deliver impeccable service and standards at all times.
- Organizational skills as well as attention to detail.
- Ability to work and thrive in a team oriented environment, and be able to function independently also.
- Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
- Must be available for shift-work and be able to stand for long periods of time.
- Exposure to Scents/Perfumes.
- May require lifting weight of up to approximately 50 lbs.
- Priority will be given to Tsuut'ina Nation members.
More about this job
Responsibilities
Greet and seat restaurant guests promptly, provide excellent customer service, and manage seating fairly while staying informed about menu items, specials, promotions, and operating hours. Maintain positive relationships with guests and staff, follow safety and presentation standards, and assist restaurant management, supervisors, and servers as needed.
Requirements
Applicants must hold a valid Alberta ProServe certification and have 1–2 years of customer-service experience in a large-volume, fast-paced foodservice operation; experience with POS systems is an asset. Strong communication and organizational skills, attention to detail, the ability to work independently and as part of a team, and availability for shift work are required; the role involves prolonged standing and may require lifting up to approximately 50 pounds.
Skills
- Guest Service
- Interpersonal Communication
- Verbal Communication
- Written Communication
- Organization
- Attention To Detail
- Teamwork
- Independent Work
- Guest Seating Coordination
- Customer Relations
- Point-Of-Sale Systems
- Multitasking
- Foodservice Operations
- Menu Knowledge
- Personal Hygiene And Grooming
- Workplace Safety
Benefits
- Competitive Salaries
- Benefits
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Customer Service & Support
Keywords
- Customer Service
- Guest Service
- Restaurant Host
- Foodservice
- High-Volume Operations
- Fast-Paced Environment
- Point-Of-Sale Systems
- Menu Knowledge
- Daily Specials
- Promotions
- Seating Coordination
- Interpersonal Skills
- Verbal Communication
- Written Communication
- Organization
- Attention To Detail
- Teamwork
- Multitasking
- Shift Work
- Workplace Safety
- Personal Hygiene
- Physical Stamina
- Lifting