Reservation Agent - Internal Candidates Only
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Position Overview
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be able to work rapidly during busy periods while remaining calm and professional.
Education And Experience
- Minimum 2 years experience in full service hotel preferred
- Basic computer skills including but not limited to Microsoft Word, Excel, and the Internet
- Knowledge of the area and surrounding attractions
- Working knowledge of reservations system to perform taking reservations, dupe checks,
- Must have working knowledge of voucher procedures, gift certificates
- Must be 19 years of age or older
- Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
- Willing to submit to a criminal record check with results acceptable to the organization, standards and position
- Must have employment eligibility in Canada
- Must be fluent English. Fluency in multiple languages is considered an asset.
- Priority will be given to Tsuut'ina Nation members.
More about this job
Responsibilities
Promote and sell room nights to existing and prospective clients, take and manage reservations, and perform related reservation-system tasks such as duplicate checks and cancellations. Provide efficient, courteous service to guests while following established policies, procedures, and quality standards.
Requirements
At least two years of full-service hotel experience is preferred, along with basic computer skills, knowledge of the local area, and working knowledge of reservation systems, voucher procedures, and gift certificates. Applicants must be at least 19, eligible to work in Canada, fluent in English, able to work flexible shifts in a 24/7 operation, and willing to undergo an acceptable criminal record check.
Skills
- Hotel Reservations
- Reservation System Operations
- Guest Service
- Room Sales
- Microsoft Word
- Microsoft Excel
- Internet Research
- Local Area Knowledge
- Voucher Procedures
- Gift Certificate Procedures
- Attention to Detail
- Calmness Under Pressure
- Professionalism
- Flexible Scheduling
Benefits
- Benefits
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Sales
Keywords
- Hospitality
- Hotel Reservations
- Reservation System
- Room Nights
- Guest Service
- Front Office
- Duplicate Checks
- Non-Guaranteed Cancellations
- Claimed Reservations
- House Statistics
- Voucher Procedures
- Gift Certificates
- Microsoft Word
- Microsoft Excel
- Internet
- Local Attractions
- Flexible Hours
- 24/7 Operation
- Criminal Record Check
- English Fluency