Reservation Agent - Internal Candidates Only
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Position Overview
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be able to work rapidly during busy periods while remaining calm and professional.
Education And Experience
- Minimum 2 years experience in full service hotel preferred
- Basic computer skills including but not limited to Microsoft Word, Excel, and the Internet
- Knowledge of the area and surrounding attractions
- Working knowledge of reservations system to perform taking reservations, dupe checks,
- Must have working knowledge of voucher procedures, gift certificates
- Must be 19 years of age or older
- Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
- Willing to submit to a criminal record check with results acceptable to the organization, standards and position
- Must have employment eligibility in Canada
- Must be fluent English. Fluency in multiple languages is considered an asset.
- Priority will be given to Tsuut'ina Nation members.
More about this job
Responsibilities
Promote and sell room nights to existing and prospective clients while providing efficient, courteous service to guests. Process reservations and related tasks, including duplicate checks, cancellations, claimed reservations, house statistics, vouchers, and gift certificates, in accordance with established policies and standards.
Requirements
At least two years of full-service hotel experience is preferred, along with basic computer skills and working knowledge of a reservations system and related procedures. Applicants must be at least 19, fluent in English, eligible to work in Canada, able to work flexible shifts in a 24/7 operation, and willing to undergo an acceptable criminal record check.
Skills
- Reservations Management
- Room Sales
- Customer Service
- Reservations System Operation
- Duplicate Reservation Checks
- Cancellation Processing
- Reservation Claims
- House Statistics
- Voucher Procedures
- Gift Certificate Handling
- Microsoft Word
- Microsoft Excel
- Internet Skills
- Knowledge Of Local Attractions
- Professionalism Under Pressure
- Flexible Scheduling
Benefits
- Competitive Salaries
- Benefits
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Sales
Keywords
- Full-Service Hotel
- Reservations
- Room Nights
- Guest Service
- Reservations System
- Duplicate Checks
- Non-Guaranteed Cancellations
- Claimed Reservations
- House Statistics
- Voucher Procedures
- Gift Certificates
- Microsoft Word
- Microsoft Excel
- Internet
- 24/7 Operation
- Flexible Hours
- Criminal Record Check
- Employment Eligibility In Canada
- Local Attractions
- Front Office