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Added 13 mins ago
Lead Customer Service Representative
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Grey Eagle Resort & Casino

Sales Associate

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 1-2 years experience in cash handling experience in a fast paced environment.
Posting language: English
Posted: Oct 26, 2026

Original job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed on exceptional customer service, as the Sales Associate will be conducting transactions directly with customers. Attention to detail is required for balancing purposes at the start and end of each specified shift. All necessary precautions are required to ensure the safety and health of customers and ensure that safe work practices are adhered to at all time.

Required Skills And Abilities

Possess excellent interpersonal and strong verbal and written communication skills to promote and deliver impeccable service and standards at all times.
Ability to work and thrive in a team oriented environment, and be able to function independently
Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment
Must be available for shift-work, be able to stand for long periods of time
Must be aware of and able to work in a smoking environment
May require lifting weight of up to approximately 50 lbs.

Education And Experience

Lottery Training
1-2 years experience in cash handling experience in a fast paced environment.
Experience working with POS systems required.

Knowledge, Skills And Abilities

Provide excellent guest service consistent with Company's core service standards and brand attributes.
For the Gift Shop, responsible for all inventories on display, opening and closing procedures, inventory of Cigarettes and Lottery Scratch Tickets, follow policies and procedures in the selling, redeeming and cancelling of Online Lottery Tickets.
Know your Monthly Specials
Perform payment transactions for guests accurately and efficiently.
Ensure all items required at Lotto Desk are in place prior to the start of, and end of each shift.
Ensure all AGLC, casino and other provincial or federally mandated laws, policies and procedures are understood and adhered to at all times.
Develop and maintain positive relationships with all guests, Gift Shop staff and other casino staff.
Must always report to work on time.
Must always present themselves in a clean neat uniform.
Must always maintain proper hygiene and grooming.
Communicate to the Gift Shop Manager or Supervisor any issues that may require assistance to remedy.
Attend meetings and training programs when required.

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

Priority will be given to Tsuut'ina Nation members.

Apply About employer

More about this job

Responsibilities

Process and reconcile customer payments accurately, provide excellent guest service, and complete gift shop opening, closing, and inventory duties. Follow lottery and regulatory procedures, maintain the Lotto Desk, and communicate operational issues to the manager or supervisor.

Requirements

Requires lottery training, 1–2 years of cash-handling experience in a fast-paced environment, and experience with POS systems. Candidates need strong communication and customer-service skills, availability for shift work, and the ability to stand for long periods, work in a smoking environment, and lift up to approximately 50 pounds.

Skills

Customer Service
Cash Handling
Point-of-Sale Systems
Communication
Interpersonal Skills
Attention to Detail
Inventory Management
Lottery Ticket Sales
Payment Processing
Teamwork
Independent Work
Multitasking
Cash Reconciliation
Compliance
Time Management

Benefits

Competitive Salaries
Benefits
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Cash Handling
Cash Reconciliation
Point-of-Sale Systems
Lottery Training
Online Lottery Tickets
Lottery Scratch Tickets
Gift Shop
Inventory Management
Opening And Closing Procedures
Payment Transactions
Guest Service
Customer Service
Monthly Specials
AGLC Compliance
Casino Policies And Procedures
Provincial Regulations
Federal Regulations
Shift Work
Smoking Environment
Cash Balancing

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