Front Desk Associate

Company Description Griffins Boxing and Fitness is a community-focused boxing gym dedicated to building confidence in a safe, welcoming, and family-oriented environment. Founded in 1999 by Owner/Coach Dave Brett, Griffins has grown into a 12,000 sq. ft. facility at 325 East Esplanade in North Vancouver, and is recognized as the largest boxing gym in Canada. The gym is NCCP recognized and features BCRPA certified coaches who deliver trademarked programs such as Boxfit® and Boxtech®, teaching the Glove System® to members ages 5 to 75. Griffins also runs specialized initiatives like Boxfit® Pink, supporting breast cancer warriors, and the Wings program, which provides access to youth facing barriers to boxing instruction. Staff at Griffins are friendly, positive, and motivated, helping members pursue goals ranging from improved fitness and quality of life to amateur competition.

Role Description The Front Desk Staff role is a full-time, on-site position based at Griffins Boxing and Fitness in North Vancouver, BC. This role is responsible for welcoming members and visitors, answering inquiries in person and by phone, and creating a positive first impression of the gym. Day-to-day tasks include checking members in, processing registrations and payments, managing class bookings, and maintaining accurate records in the gym’s computer systems. The Front Desk Staff also supports communication between coaches and members, provides information about programs and events, and helps keep the reception area organized and presentable. This position plays a key role in ensuring a smooth, friendly, and efficient experience for everyone who comes through the doors.

Responsibilities:

• Oversee the day-to-day operations of the Club's front desk
• Provide exceptional customer service to all clients, ensuring a positive experience
• Greet and check-in members, offering assistance and answering inquiries
• Manage phone calls and emails, promptly addressing customer inquiries and resolving issues
• Maintain a clean and organized front desk area
• Collaborate with other team members to ensure smooth operations and customer satisfaction
• Assist with light cleaning duties to maintain a clean and welcoming environment
• Ok with working without a personal cell phone on shift

Qualifications:

• Previous experience in customer service or a front desk role and Wellness Living experience is preferred
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and a proactive approach to resolving issues
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Friendly and approachable demeanor with a customer-centric mindset
• Passion for health, fitness, and promoting a positive lifestyle

Working Hours may include:

• Weekdays - Daytime 9:00am-3:30 and/or Afternoon - 3:00pm-8:30pm
• Sometimes Weekends - Saturday and Sunday 9am - 2pm
• Some Friday Evenings for community events 5 times a year

These hours will be booked once hired and involves a full time schedule

We appreciate all applications, but only candidates selected for an interview will be contacted.

Job Types: Permanent, full-time

Full time hours: 30-40 hours per week

Job Type: Full-time

Pay: $18.25-$25.00 per hour

Experience:

• Customer service: 1 year (preferred)
• The Wellness Living Software (or equivalent) : 1 year (required)

Language:

• English (required)

Work Location: In person (326 Esplanade E, North Vancouver, BC V7L 1A4)