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Added 8 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Moncton, NB
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 8 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Saint John, NB
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 8 mins ago
JI
Yard Department Manager
J.D. Irving, Limited
Mount Pearl, NL
- Full-time
Yard/Drive Thru Managers are responsible for the sales results and daily management of their area. This includes executing marketing campaigns, managing inventory, and participating in…
Added 8 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Moncton, NB
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 24 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Hamilton, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Retail Account Manager-Retail New Truck Sales to join our New Truck Sales team at our Hamilton location (2…
Added 24 mins ago
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Account Manager-Retail New Truck Sales
Altruck International Centres
Guelph, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Account Manager-Retail New Truck Sales to join our New Truck Sales team at our Guelph location (405 Laird Road,…
Added 1 hour ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
Align Cross-Functional Stakeholders: Act as the product lead for Finance, Financial Planning and Analysis (FP&A), Revenue Operations (RevOps), Support, and Sales on billing and identity…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Reporting to the General Manager, you will lead the development and implementation of integrated solutions across the organization to improve connectivity, strengthen the customer…
Added 1 hour ago
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Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
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Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
R
Bilingual Field Sales Representative (EN-FR) – Heavy Truck Parts
REMQUIP
Montreal, QC
- Other
Visit prospects from a lead list we provide (contacts and locations included): heavy-truck garages, trucking and logistics companies, and fleet managers
Added 1 hour ago
KB
Yard Department Manager
Kent Building Supplies
Mount Pearl, NL
- Full-time
Yard/Drive Thru Managers are responsible for the sales results and daily management of their area. This includes executing marketing campaigns, managing inventory, and participating in…
Added 1 hour ago
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Field Sales Intern Technology
HabileLabs
Canada
- Part-time
Practical experience in lead generation, client engagement, and sales pipeline management.
Added 1 hour ago
SA
Automotive Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
Colonial Honda is seeking an experienced Parts Manager to lead its Parts Department in Halifax, Nova Scotia.
Added 2 hours ago
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Supervisor, Microbiology
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Toronto, ON
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We are seeking an experienced Microbiology Supervisor to lead our Quality Control Microbiology Laboratory. In this role, you will oversee microbiological testing activities in support of…
Added 2 hours ago
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Calgary, AB
- Full-time
…ability to react to situations that need a sense of urgency, to lead by example and assist in the training of new colleagues. Monitoring daily activities while having attention to details;…
Added 3 hours ago
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Customer Success Manager
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ON · Toronto, Ontario
- Full-time
Every lead and every client message gets a response the same day.
Added 3 hours ago
Technical Solutions Development Manager, Workspace, Google Cloud
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…leverage your technical expertise, coordinate among developers, sales, partners, and clients to ensure seamless transitions, drive adoption, and maintain high customer…
Added 3 hours ago
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Department Manager, Administration
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Work with supervisors to recruit, train, lead and develop Office, Front End and Post Office staff.
Added 3 hours ago
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Customer Success Manager
Fiat Republic
ON · Ontario, Canada
- Full-time
Every lead and every client message gets a response the same day.
Added 4 hours ago
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Client Operations Specialist
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Remote, Canada
- $50,000 to $57,500 CAD / year
- Full-time
- Remote
🍀 Grow smart – Our vision is to be the world leader in lead generation. We are committed to continuously growing our business while growing as individuals.
Added 4 hours ago
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Acting Retail Store Manager
Lovisa
Winnipeg, MB
- Full-time
Lead by example in delivering exceptional sales performance
Added 4 hours ago
L
Retail Assistant Store Manager
Lovisa
Winnipeg, MB
- Full-time
You will be the Lovisa ambassador and lead your team by example. Sharing sales techniques and achieving your stores KPIs. If you’re someone that see’s yourself as a great leader and want to…

Grill Hero

Field Operations Manager

Mississauga, ON, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Who is Grill Hero?

Grill Hero is North America’s trusted brand for premium BBQ cleaning, repair, and maintenance services. What started as a small summer venture has grown into a franchise system built around helping customers protect, maintain, and enjoy the cooking spaces that bring people together.

Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience. As we expand, our corporate locations must demonstrate the profitable growth, service quality, and operating discipline we expect across the Grill Hero system.

Our HERO Values

Honesty: We act with integrity, transparency, and accountability.
Empathy: We care about the customers, franchise partners, and team members we serve.
Reliability: We do what we say we will do and deliver consistent results.
Openness: We seek feedback, adapt quickly, and continuously improve.

About the Role

We are looking for a hands-on Manager, Corporate Operations to lead Grill Hero's company-owned service teams across the GTA, Barrie, Simcoe County, and Muskoka. You will run daily operations, develop technicians and field leaders, control approved operating costs, and deliver reliable customer service.

Reporting to the COO, you will execute the approved corporate operating plan. You will provide accurate operating inputs, explain controllable cost variances, and deliver assigned improvements within approved budgets, pricing, and brand standards.

You will lead Lead and Senior Technicians, spend time in-field focusing on coaching, service quality, and customer needs. Build leaders and backup coverage so routine service execution runs reliably without constant intervention.

Employment: Full-time, year-round. Base: Mississauga / GTA, with regular travel throughout the corporate service territories and flexibility for peak-season operating needs.

Core ResponsibilitiesOperating Performance and Cost Control

Provide staffing, capacity, equipment, and cost inputs to the COO's business plan and budget; maintain near-term workload and service-capacity forecasts.
Deliver approved work and control technician labour, overtime, travel, supplies, and other operating costs.
Explain operating variances and implement corrective actions; participate in the COO-led monthly P&L and forecast review.
Ensure accurate job closeout, payment capture, and assigned receivables follow-up with Finance; escalate unresolved exceptions to the COO.

People Leadership and Seasonal Readiness

Recruit, onboard, train, coach, and performance-manage the technician team within approved staffing plans and compensation bands.
Develop Lead and Senior Technicians, delegate daily field leadership, and build backup coverage and a succession pipeline.
Recommend staffing and equipment needs, then deliver approved hiring, training and service-capacity plans before peak demand.
Set clear expectations, address performance issues early, and build a culture of safety, accountability, and continuous improvement.

Service Operations and Customer Experience

Oversee scheduling, dispatch, routing, field support, inventory, equipment readiness, and service-quality checks through the field leadership team.
Improve sales per labour-hour, labour productivity, route density, schedule utilization, and job completion while protecting service standards.
Maintain a high Net Promoter Score (NPS) across corporate locations against the company-approved target. Review customer feedback, coach technicians on service quality, and resolve escalated concerns promptly; reduce recurring complaints, preventable cancellations, callbacks, and rework.
Enforce approved service procedures and safety requirements, including appropriate training and qualifications for technical work.

Local Growth Execution and Customer Value

Execute the COO's approved local growth priorities with Marketing, including assigned partnerships, community activity, referrals, reviews and neighbourhood marketing.
Complete assigned commercial prospecting, assessments, approved quotes and follow-up; coordinate service delivery and renewal handoffs. The COO owns the corporate account-development plan and commitments outside delegated authority.
Increase repeat bookings, memberships, repair opportunities, and average job value through useful recommendations and consistent field execution.
Coordinate with the Sales Centre on demand, available capacity, booking quality, and follow-up so booked work becomes completed, paid revenue.

Systems and Cross-Functional Leadership

Maintain a simple operations dashboard, solve recurring problems at their root cause, and document workflows that others can use.
Coordinate accepted handoffs with Sales Centre, Marketing and Finance. You own field execution; the COO resolves cross-functional priorities and owns overall corporate financial and growth results.
Make decisions within approved authority and bring material exceptions to the COO with evidence, options, and a recommended solution.
Share corporate operating lessons that can improve the broader system while keeping the primary focus on running corporate locations.

What We’re Looking ForRequired Experience

Three or more years in home services, field services, mobile services or a comparable customer-facing operation, including at least two years leading frontline teams.
Experience managing labour, schedules, supplies or an operating budget, with evidence of improved service delivery, productivity or cost control.
Experience recruiting, training, coaching, and performance-managing frontline teams and developing supervisors or team leads.
Ability to plan staffing and service capacity against an agreed demand forecast and lead through seasonal peaks.
Proven ability to resolve customer escalations, improve service quality, and build productive relationships across departments.
Confidence using spreadsheets, dashboards, and operating systems to diagnose problems and make decisions.
Valid driver’s licence and ability to travel regularly throughout the corporate service territories.

Preferred Experience

Multi-location, franchise, seasonal, or owner-operated service-business experience.
Local business development, commercial sales, partnerships, or recurring-service account management.
Experience with Vonigo or another field-service platform, Google Workspace, Slack, Ninety.io, and EOS operating rhythms.
Business education or equivalent practical experience; BBQ service knowledge is an asset and can be developed through training.

Skills and Competencies

Accountability: Owns operating commitments, raises issues early and follows through on recovery actions.
Commercial judgment: Understands labour costs, productivity, customer value and when to escalate a decision.
Leadership: Builds capable leaders, delegates clearly, and holds people accountable with respect.
Execution discipline: Anticipates capacity constraints, prioritizes well, and closes the loop.
Systems thinking: Turns recurring problems into repeatable processes and reliable controls.
Communication: Presents performance, risks, decisions, and recommendations clearly.

Working Cadence

Daily: Review field readiness, capacity exceptions, safety and quality risks, customer escalations, and job closeout through field leaders.
Weekly: Review operating scorecard, upcoming workload, capacity, staffing, customer issues and assigned local growth actions with the team and COO.
Monthly: Present operating variances, productivity, quality, closeout and recovery actions in the COO-led financial review.
Quarterly: Refresh priorities, workforce plans, leadership development, and process improvements.
Seasonally: Deliver hiring, training, equipment, prebooking, and capacity milestones ahead of peak demand.

Compensation and Benefits

Proposed base salary: CAD $55,000–$65,000 annually, based on relevant experience and demonstrated operations leadership.

Proposed annual incentive: 10% of base salary at target. The incentive should emphasize controllable operating performance, field leadership and service delivery, with customer, safety and cost guardrails. Final compensation and incentive terms require leadership approval.

Health and dental benefits, leadership development, and opportunities for broader responsibility as the business grows. Benefit eligibility and terms follow the applicable company plan.

Why This Role Matters

Our corporate locations demonstrate Grill Hero's service standards in practice. This role gives a capable field leader the opportunity to build a stronger team, improve daily execution, and develop reliable operating systems.

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More about this job

Responsibilities

Lead daily operations for company-owned field service teams, including staffing, scheduling, service quality, safety, customer escalations, and cost control. Develop field leaders, execute approved growth priorities, monitor operating performance, and improve processes while escalating material exceptions to the COO.

Requirements

Requires at least three years of experience in home, field, mobile, or comparable customer-facing services, including two years leading frontline teams. Candidates should have experience managing operating costs and capacity, developing teams, resolving customer issues, using spreadsheets and operating systems, and hold a valid driver's licence with the ability to travel regularly.

Skills

Field Operations Management
Frontline Team Leadership
Staffing And Capacity Planning
Budget And Cost Control
Scheduling And Dispatch
Route Optimization
Customer Service
Service Quality Management
Recruiting And Training
Performance Management
Seasonal Workforce Planning
Local Business Development
Commercial Sales
Data Analysis And Dashboards
Process Improvement
Cross-Functional Communication

Benefits

Health And Dental Benefits
Leadership Development
Opportunities For Broader Responsibility

Visa sponsorship

Not detected in the job text

Keywords

Home Services
Field Services
Corporate Operations
Franchise
Field-Service Platform
Vonigo
Google Workspace
Slack
Ninety.io
EOS
P&L
Operating Budget
Cost Control
Capacity Forecasting
Scheduling
Dispatch
Route Density
Labour Productivity
Net Promoter Score
Customer Escalations
Commercial Prospecting
Partnerships
Recurring-Service Account Management
Inventory Management
Safety Requirements
Service Quality
Seasonal Readiness
Operating Dashboard
Process Improvement
BBQ Service

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